Portsdown Group Practices

Always get great help and advice.

Staff very pleasant, task carried out very well without fuss and felt at ease whilst being done.

Please diagnose the illness by proper physical examination rather than relying on patients words on phone conversations. It may lead to dangerous consequences. It lead my son to suffer.

Unhappy with patients and family not wearing face masks and reception

I came in for an appointment and several queries which reception helped me with and my appointment was good. Nurse was funny made you feel at ease.

I know covid has made things difficult for us all. But entering the surgery, you feel like you are a carrier of germs with all the barriers, chairs are place so far apart and you check yourself in. I sat for 10 minutes in the wrong place and then late for my appointment, because there is no one at hand. We may as well just have robots at reception. The nurse however was very empathetic, so thank you.

Best and reliable GP, they always make sure to remind me if I'm due with some check up.

Appointment at Cosham Park House surgery .

Has literally taken me months to get an appt. Even been to the surgery because I'm always told I'm too late for an appt (by 8:10am that morning) When I managed to catch the surgery with its doors open, I got a call from a doctor who the receptionist has never heard ot I'm having trouble breathing. I was told I had to make an appt f,(told this when I went for blood test at CPH)) not only that, but told to wait for results to come back. They made an appt for me at cosham park House for a few days later. When I got there the recepmyself for an xray and the blood test (another phone call 🙄) and tionist said oh, the nurse has phoned in sick so you'll have to maky I don't belong to and a distance a way getting through the mornine another appt. A courtesy call informing me to travel to a surgerg traffic and train gates . She checked for cosham park House and the closest date was 8 days later. I asked if I could have my own doctors surgery but, at first, she said no because the appt time would be much later. I asked when that would be.It was the same day and only 5 mins later than the original one she said about. I have the appt card she gave me. Then I get a text a few days later saying I'd missed my appt, I was never given this day/date/time!! In the meantime the breathing has worsened. I have trouble with my throat as it is, so this just causes more worry not being able to see a doctor to properly examine my throat. as it also makes me tired wh believe the surgery's should be taking any more patients from otheere I'm not breathing correctly and my airways are swollen. I don'tr doctors surgerys closing as they can cope with what patients they already are meant to have a 'care of duty' about. I think taking isk . Also train the receptionist to be polite in cosham park Houson some other staff to just handle the volume of patients would be beneficial to all everyone and not risk putting someone's life at re, of it wasn't for ill/sick people she wouldn't have a job..be gra

Very nice, polite nurses. First time I had met them, having been to three other surgeries in your practice.

I had an appointment at Cosham Park House, the first time I had visited there I had the best treatment you could possibly ask for and was made very welcome by everyone. I was in a fragile way but felt much better when I left and feel much better now on my treatment thank you all.

The service I received from your colleague was excellent.

I have not had a very positive experience of the E Consultation. From my original enquiry it took 3 weeks and two further on line requests before I was contacted by a doctor. In frustration, I tried to get a person to person appointment but was blocked from doing so being told there were no routine appointments and my ailment wasn’t an emergency! Disappointing service.

I think this consultation system is a total waste of time. I don't understand why it takes 10 days for someone to call you back. I understand that the surgery might be busy but 10 days for someone to make a phone call is ridiculous.

Clean spacious surgery with very friendly helpful staff, only had to wait a few minutes before being seen- the person doing the test was kind and explained everything that she was doing and I didn’t feel rushed in any way. The only problem I had was as Somerstown wasn’t my usual surgery I had to get a taxi there and back (I did the world a favour by not learning to drive).

Excellent service, no hassles, efficient and very polite staff makes you feel at ease.

Experience that I had that day was really great. So nice and pleasant staff, everything clean and shiny.
Great service, I do not know what else to praise. So nice compared with some other experiences I had in other surgeries.
Well done Paulsgrove Surgery!!!

I contacted the surgery because I was suffering a lot of pain in my hip and discomfort when walking. I chose the e consultation because in my opinion it wasn’t an emergency but I just needed some advice and painkillers. I received an email, saying someone would be in contact within 48hours so made sure I was available at all times in case I was rung. After 48 hours and no contact I sent another email using the link on the surgery’s email to report I had not been contacted. After a while I received an automated email telling me it was taking longer than normal to get back to patients. I have had to use over the counter pain relief for over 2 weeks and have been struggling to walk. Once I was contacted after 10 days I was happy with the outcome but just wish it had happened sooner.

The staff were very polite and the care was excellent.

I was seen on time and received the best of care and attention, as always.