Portsdown Group Practices

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Thank you for your feedback. Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for your feedback. We are sorry that you are unhappy with the service you are receiving here.

We have recently extended our phone line queue limits. We previously limited them as patient feedback suggested patients would rather try several times to get through and speak to someone in good time, than sit in a queue for a more extended period. However we believe this has changed and therefore you should find this has changed. We do still cap queue limits to avoid patients having to wait and whilst you are advised to call back, in just a couple of minutes, the queue could reduce and you will get through.

We stagger appointment booking lines to avoid huge queues and ensure very ill patients are prioritised. You can book a number of appointments on line if you do not wish to use our call system, and can also take advantage of eConsult – a digital way of accessing our service for routine medical issues. Please visit our website for more information

We appreciate that the way we operate is very different to your previous surgery pre-merger, although we are also aware that they had long call waiting times in the months prior to closure with limited access to appointments. We do not believe our system is perfect, but we are always reviewing data and trying to improve and are aware that there is no ‘one size fits all’.

You are correct that most of the staff transferred across to our practice and they are indeed an asset to our team. However, our ‘existing’ staff are also highly trained and very capable and do not need to be taught how to do their role – we support each other. Our entire team is fantastic and they all work together to deliver the best service they can.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

We are really sorry to hear you are having trouble following up our referral request. Please contact the surgery after 3.30pm on Option 4 and ask to speak to the secretarial team. Otherwise you can email [email protected] with 'FAO Secretaries' in the header with your referral information and someone can call you on the number you provide to advise.

Our on the day 'urgent' appointment requests are all called back initially to determine the best course of action. This can be at any point within the morning or afternoon session, so could be a few hours. It is highly unusual to wait for 45 minutes. We do not have the detailed call data, but the average call waiting times on our urgent line on the 12th May was under 3 minutes. Of course this will spike and fall but if you can provide us with more information we can advise our phone provider just in case of any technical issue we are unaware of.

Thank you for your feedback. Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for your feedback and we are sorry you felt that our colleague made you feel silly. We need you to contact us on [email protected] with the date and time of your call, and the number you used to call us - we can then review the call recording and take the necessary action.