Portsdown Group Practices

Booked a blood test for one day, turned up and told no one on site can do it, it is a clinic day.
Had to rebook.
Arranged appointment locally for 2 days later in Somers Town, went home, checked online and found one next day in Crookhorn. Went perfectly.
Given AirMid no longer has any patient detail in it, (what is the benefit of it now ?), no idea on blood test results.

I have moved to this surgery since March 2021. I have tried to get an appointment by phone, by reception but no luck. They are very rigid not to book any appointment. I have been few times in the reception to book an appointment but they said no. I am very frustrated about this surgery. My family including my two daughters ( Total 4) are registered to this surgery. We could not make any appointment yet. I have been on surgery for blood test on 14 June, today is 24th of June, no test report available online. They said it will be available in 3/4 days but not yet. It is difficult to get any appointment. No GP booking slot online that completely unusual. I used to book appointment online in my previous surgery. Me and my wife are full time worker, no enough time to call and wait for 30 min in the queue. By overall, We are very unhappy and dissatisfied with this surgery.

Brilliant service, true professional.Short waiting period time.

I always pick to have my B12 injections done by Rachel at Somerstown Surgery, she always welcomes you with a smile, and makes you feel totally relaxed.

Carried out as expected and on time. No subsequent treatment so far.

Excellence and timely service.

I attended Somerstown practice for a shingles vaccination on 14 June and at that time I was also asked to take my blood pressure for my records. Having done this the doctor (HCA) was called as the pressure was a bit low. He said that I should drink lots of water and make an appointment to see him. The receptionist made an appointment for me at 11.10 on 18 June - I still have the appointment slip she gave me. When I arrived on 18th I was told that I did not have an appointment. I took my blood pressure and handed it to the receptionist (a different one from the one on 14 June). She said it seemed quite normal and kept it for my records.
I feel fine and am continuing to drink lots of water and wonder if I still need to see a doctor.

We have always found the staff very nice and helpful.

It took ages for me to get an appointment and be seen on this occasion. Many failed attempts at either getting through, or obtaining an appointment, use of the eConsult form in the end, created a lot of frustration. Patients using the eConsult need to be given more honest detail about timescales. I was initially given, by text, a two day wait time with an actual date and time I would be contacted by. When no call was received, I had the exasperation of trying to get through to speak to someone which took a few attempts. Only then was I told that text message 'is a standard text, that cannot be changed' and that the wait time was up to a week!!! I do not feel this if fair to patients that they are not made aware, especially when you are expecting a call within two days and literally keep your phone on and nearby at all times, so you dare not miss the call! I was finally seen today, which I am grateful for, but I do not feel the current system for patients works at all well and especially not the eConsult form! So sadly, on this occasion, I was not happy with the level of patient service I received.

Getting through on phone and having a callback is not great, once aware of condition though care and speed of appointments has been outstanding.

I was not informed of why I was there, I thought it was a chat about our next move, ended up with injection in thumb, little shocked to be honest, also trying to get an appointment is awful and stressful.

Had my first coronavirus jab here and it was immaculately managed. Was in and out as quickly as I could have hoped and the staff were incredibly friendly. Thank you!

Needed emergency appointment for recurring problem. Once I got through to reception I was given an appointment within the hour. This is the second time this has happened. Impressed.

I live in Cosham. My surgery is in Cosham but I was sent to Southsea for this review. The taxi cost £20. I am a pensioner and profoundly deaf so cannot use a satnav.
The pharmacist was superb. He was very reassuring and explained everything.

I was booked in for a smear, she was very professional and made me feel at ease, it's so important to keep up to date with your smears.

The lady at the desk helped me out as being disabled and deaf and told me to wait in room until doctor called me. The doctor moved his mask so I could read his lips and he was very helpful and friendly. Hopefully am back to see him after chest x-ray and bloods are done. He said he will Tex me back when he no what going on. As I can't hear on phone. Very nice people.

Quick, friendly service.

Clinician was professional. Very efficient and approachable.

Had a message in the morning that my tetanus booster was due. Booked online appointment for the same day. Was seen on time and sorted very quickly.

I was actually seen at Cosham Park House, appointment time was spot on and the Practitioner I saw was helpful and explained everything.