Portsdown Group Practices

Nurse was lovely and it was nice and swift.

Overall good service.

Didn't wait too long but waiting outside for a taxi nowhere to sit which for me was painful needs a bench.

Service was excellent, just late getting to see the doctor.

Excellent treatment for swollen leg, very quickly made appointment for test to be done within a week, can't fault the service I received.

I only ever see a nurse it would be nice if you could see a doctor easier and they got to know you but the nurses are all very nice

Was very quick to be seen and staff were polite.

Everything to do with my treatment has been excellent, cannot be faulted. Thank you Somerstown.

Always made to feel at ease.

Quick service, don't have to wait a long time and the staff are friendly and very polite, thank you.

Nurses are excellent.

I felt everything was run really well with COVID in mind and felt comfortable while waiting to see the nurse.

I asked for a face to face with a doctor and my dad and all got was the doctor will phone your dad. A doctor can't diagnose on the phone sorry.

Very good and well looked after.

I had trouble getting to the medication request page. It was hard to find from the website. Once there, the process is very easy and quick.

Everything was done quickly and with kindness.

I understand that due to Covid that things have changed. But unfortunately not for the better but for the worse. I have now been waiting 2 weeks or longer to have a 2nd e consult with somebody. As my first e consult was mistakenly thought dealt with after a visit to have a routine jab. When I mentioned that I had an e consult booked the doctor then said he would not deal with my issue as I had an e-consult already booked. The surgery put this down as my e consult being dealt with which was not the case. As of yet haven't received any telephone call but just text message to say that my review had been past on and I would either hear or not if necessary. How would I know if this is necessary or unnecessary if I do not get to speak to somebody after been told by the hospital that I needed to get my blood pressure sorted out. Fat chance of that. I understand that Covid is important but so is the well being and peace of mind of your patients. What happened to seeing a doctor after all we can give symptoms on an e consult but we are not doctors and we couldn't recognize maybe dangerous symptoms till it was too late.

Appointment felt rushed and non caring .

Parking is abysmal. Nowhere near enough parking spaces. My appointment was 25 mins late and the appointment itself felt rushed. I wasn't happy with the outcome of my appointment either. Just fobbed off with antibiotics even tho there is no sign of infection.

Quick, safe and friendly.