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Portsdown Group Practices

Excellent rating from 16,958 reviews across 6 locations

5 out of 5 stars

+ 807 reviews from 3rd party sources. 17765 total reviews

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Latest Reviews by Working Feedback

Displaying the most recent 10,000 reviews

Nurse was lovely

5 out of 5 stars

This is a review for Somerstown Surgery

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Nurse was lovely and it was nice and swift.

— Eleanor S

Verified review (1549004) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of our service? 5 out of 5 stars
Was this treatment paid for privately? no

Appointment

5 out of 5 stars

This is a review for Paulsgrove Surgery

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Overall good service.

— Michael P

Verified review (1548992) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service? 5 out of 5 stars
Was this treatment paid for privately? no

Appointment

1 out of 5 stars

This is a review for Somerstown Surgery

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Didn't wait too long but waiting outside for a taxi nowhere to sit which for me was painful needs a bench.

— Sheila A

Verified review (1548991) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. Regrettably, as tenants of the surgery we cannot place furniture outside the property. However, there are benches just outside the double doors in view of where a taxi should pick you up from.
Overall, how was your experience of our service? 1 out of 5 stars
Was this treatment paid for privately? no

Service was excellent

4 out of 5 stars

This is a review for Somerstown Surgery

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Service was excellent, just late getting to see the doctor.

— Clare T

Verified review (1548990) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of our service? 4 out of 5 stars
Was this treatment paid for privately? no

Excellent treatment

5 out of 5 stars

This is a review for Kingston Crescent Surgery

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Excellent treatment for swollen leg, very quickly made appointment for test to be done within a week, can't fault the service I received.

— Margaret P

Verified review (1548989) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service? 5 out of 5 stars
Was this treatment paid for privately? no

Appointment

3 out of 5 stars

This is a review for Somerstown Surgery

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I only ever see a nurse it would be nice if you could see a doctor easier and they got to know you but the nurses are all very nice

— Marlene M

Verified review (1548988) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, and compliments about our fantastic nursing team. Please be assured that you can see a GP, but we will direct you to the most appropriate clinician who can deal with your medical issue, and that may not be a GP.
Overall, how was your experience of our service? 3 out of 5 stars
Was this treatment paid for privately? no

Quick, polite

5 out of 5 stars

This is a review for Somerstown Surgery

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Was very quick to be seen and staff were polite.

— Tina W

Verified review (1548987) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of our service? 5 out of 5 stars
Was this treatment paid for privately? no

Cannot be faulted

5 out of 5 stars

This is a review for Somerstown Surgery

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Everything to do with my treatment has been excellent, cannot be faulted. Thank you Somerstown.

— Adrian A

Verified review (1548986) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of our service? 5 out of 5 stars
Was this treatment paid for privately? no

Recent experience

5 out of 5 stars

This is a review for Cosham Park House Surgery

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Always made to feel at ease.

— Stephen A

Verified review (1548985) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service? 5 out of 5 stars
Was this treatment paid for privately? no

Quick service

5 out of 5 stars

This is a review for Somerstown Surgery

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Quick service, don't have to wait a long time and the staff are friendly and very polite, thank you.

— Nichola M

Verified review (1548983) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of our service? 5 out of 5 stars
Was this treatment paid for privately? no

Somerstown Surgery

5 out of 5 stars

This is a review for Somerstown Surgery

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Nurses are excellent.

— Rita M

Verified review (1548982) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of our service? 5 out of 5 stars
Was this treatment paid for privately? no

Recent experience

5 out of 5 stars

This is a review for Cosham Park House Surgery

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I felt everything was run really well with COVID in mind and felt comfortable while waiting to see the nurse.

— Susan H

Verified review (1548981) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service? 5 out of 5 stars
Was this treatment paid for privately? no

Appointment

4 out of 5 stars

This is a review for Paulsgrove Surgery

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I asked for a face to face with a doctor and my dad and all got was the doctor will phone your dad. A doctor can't diagnose on the phone sorry.

— Christine C

Verified review (1548978) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. At present, in line with national guidance, we are a phone first service. However, the GP has appointment slots that only they can use, to bring in patients for a Face2Face (F2F) when appropriate, following the initial telephone consultations. Many consultations do not require a F2F appointment, particularly when we are undertaking investigations - and some diagnosis can be made over the phone. We apologise if this was not made clear. We are still seeing a lot of patients F2F....when appropriate. Please keep an eye on our website and social media for monthly updates!
Overall, how was your experience of our service? 4 out of 5 stars
Was this treatment paid for privately? no

Very good

5 out of 5 stars

This is a review for Paulsgrove Surgery

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Very good and well looked after.

— Anonymous

Verified review (1548977) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service? 5 out of 5 stars
Was this treatment paid for privately? no

Cosham Park House

4 out of 5 stars

This is a review for Cosham Park House Surgery

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I had trouble getting to the medication request page. It was hard to find from the website. Once there, the process is very easy and quick.

— Anonymous

Verified review (1548976) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service? 4 out of 5 stars
Was this treatment paid for privately? no

Recent experience

5 out of 5 stars

This is a review for Kingston Crescent Surgery

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Everything was done quickly and with kindness.

— Anonymous

Verified review (1548974) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service? 5 out of 5 stars
Was this treatment paid for privately? no

Failure to the patients in e consults due to break down in the system.

2 out of 5 stars

This is a review for Kingston Crescent Surgery

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I understand that due to Covid that things have changed. But unfortunately not for the better but for the worse. I have now been waiting 2 weeks or longer to have a 2nd e consult with somebody. As my first e consult was mistakenly thought dealt with after a visit to have a routine jab. When I mentioned that I had an e consult booked the doctor then said he would not deal with my issue as I had an e-consult already booked. The surgery put this down as my e consult being dealt with which was not the case. As of yet haven't received any telephone call but just text message to say that my review had been past on and I would either hear or not if necessary. How would I know if this is necessary or unnecessary if I do not get to speak to somebody after been told by the hospital that I needed to get my blood pressure sorted out. Fat chance of that. I understand that Covid is important but so is the well being and peace of mind of your patients. What happened to seeing a doctor after all we can give symptoms on an e consult but we are not doctors and we couldn't recognize maybe dangerous symptoms till it was too late.

— Elizabeth C

Verified review (1548971) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. eConsult is designed that the clinician may not need to contact you - the information you provide may be sufficient for the next steps to be taken but you will receive an electronic update on the next steps. Please be reassured that eConsult is designed to pick up on any 'red flags' and divert you to a more acute service if you enter any information of concern, as eConsult is a 'routine' service.
Overall, how was your experience of this GP practice? Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff? 2 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 1 out of 5 stars
Which best describes you? Patient

Recent experience

3 out of 5 stars

This is a review for Cosham Park House Surgery

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Appointment felt rushed and non caring .

— Anonymous

Verified review (1548970) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

We apologise that you felt rushed in your appointment. All our GP/Practitioner and Pharmacist appointments are 15 minutes, which is often above average. To further discuss please contact the complaints team at Kingston Crescent, to enable us to look into this.
Overall, how was your experience of our service? 3 out of 5 stars
Was this treatment paid for privately? no

Appointment

3 out of 5 stars

This is a review for Cosham Park House Surgery

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Parking is abysmal. Nowhere near enough parking spaces. My appointment was 25 mins late and the appointment itself felt rushed. I wasn't happy with the outcome of my appointment either. Just fobbed off with antibiotics even tho there is no sign of infection.

— Anonymous

Verified review (1548969) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you are unhappy with parking provision. We do have a car park though accept it does not have a high quantity of spaces. There is often plenty of off road parking available in the surrounding area, for a limited time, which should be well within appointment timeframes. We cannot comment on your consultation without further detail, but do not routinely prescribe antibiotic without clinical justification. Please feel free to contact us with more details if you wish us to look further.
Overall, how was your experience of our service? 3 out of 5 stars
Was this treatment paid for privately? no

Quick, safe

5 out of 5 stars

This is a review for Somerstown Surgery

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Quick, safe and friendly.

— Anonymous

Verified review (1548967) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of our service? 5 out of 5 stars
Was this treatment paid for privately? no