Portsdown Group Practices

All of the nurses and staff are very helpful and carry out their duties to a very high standard.

I needed a quick chat with a GP regarding my prescription. Which happened after a month of filling in online forms and trying to call. In the meantime I had to temporarily take a lower dosage of medication, which had a huge impact on my day yo day life.

It was really difficult to get an appointment. The doctor was helpful but I didnt get a further call back until 6.30 in the evening on the day of appointment saying I needed antibiotics but it was too late to collect prescription. I found this very disappointing after waiting all day for treatment.

The staff were friendly. And the process was easy and fast.

The nurse was friendly, positive and very professional throughout. She made the visit very pleasant.

I can’t remember what I came for may have been blood sample.

I love Somerstown surgery, always happy with treatment. Feels like everyone cares, from reception to nurse.
Thank you.

Given a caring educational and pleasant service. Appointment time was perfect.

Both sessions at Kingston Crescent for my wife and I were better than expected. On both occasions we were in and out before our actual appointment time.

Great staff, really listen to your needs and very friendly.

I have a lot of moles on my back which lately some have caused a lot of concern with itching and sore I sent photos in and have been recommended to have a couple removed.

I was very disappointed in my experience with using the e-consult facility. Thinking this would stop me having to make an appointment for the already busy GPs I filled in the form and sent a photo. Got a message to say I’d be contacted before 6:30pm the next day only to get a message the following day to say it would be within a week. Well, it wasn’t and I phoned to makes sure I was still on the list and was told I was and that I should be contacted by a doctor within the next week. Sadly, I received a phone call when I was in a meeting that I couldn’t leave. I called the surgery back and told them this and to ask if the doctor could call me again. This did not happen and I had to go to the treatment centre that weekend. I was told I needed my GP to do what was needed and I had to make an appointment. I feel that this could have been avoided had my e-consult been answered in a timely manner and I would not be left in pain for such a long time. Even a text or email to say that I had missed my one and only opportunity to speak with someone would have meant that I could have organised something sooner. I have tried to use the system to its best but found that I still had to make an unnecessary appointment that perhaps someone else could have needed more that day.

I submitted an econsult, and as I was going throught the online form to give my symptoms, the form prompted me several times to call 111, or even 999 or to go to the A&E. This tells me that at least some of my symptoms would be cause for serious concern. I got an automated messages saying that they will come back to me within 24 hours. 3 days later they sent another message saying they were busy. A week later they sent another message to call them if I want to discuss anything. So I guess, I'll wait to see if I live or die....

Went in for a pneumonia jab.was in and out quite quickly. All staff i spoke to were friendly and courteous .

Prompt, efficient and actually got the help and follow up required this time.

Receptionist very polite and calm.
However she was unable to get appt.
She explained the options very clearly (apologised no appt available).

You phone up and get told to do an e-consult (which I don’t mind if we got a reply) don’t here anything when you’re meant to so chase it up and it gets pushed back. Still here nothing so chase it again. Finally get a response which wasn’t really much help as I never actually received my sick note.

Completed on line but did not get response. Went to see receptionist. Showed her my phone. She apologised and said she would ask the doctor to contact me. He rang in the afternoon. He was delightful and very understanding.

Second vaccination done very quickly, in and out in a couple of minutes. Can’t fault it!

I found the nurse who did my injection very friendly and efficient