Portsdown Group Practices

Blood Test

This is a review for Somerstown Surgery

Prompt, efficient, staff and the nurse were very friendly.

— Anonymous

Verified review (1548612) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review of my visit

This is a review for Kingston Crescent Surgery

A review of my visit, the nurse I saw made me feel very comfortable and was very reassuring! Made me feel less anxious about my appointment and I was overall happy with my first experience at Kingston Crescent.

— Anonymous

Verified review (1548583) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treatment after surgery

This is a review for Somerstown Surgery

Removal of surgical clips after knee surgery.

— Anonymous

Verified review (1548575) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

BP and blood test

This is a review for Crookhorn Surgery

I was seen at my appointment time and the nurse was professional and instilled confidence.

— Janice W

Verified review (1548524) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

B12 injection

This is a review for Cosham Park House Surgery

Excellent service by the nurse.

— Anonymous

Verified review (1548474) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Cosham Park House Surgery

A nurse called me reference an e-consult and got me in the same day. She was very thorough and reassuring at my appointment and I felt completely at ease. Would highly recommend.

— Anonymous

Verified review (1548463) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

E consult

This is a review for Kingston Crescent Surgery

A while ago I contacted the practice with regard to a medication review. As advised by the Reception Staff, I completed an e consult form online and waited for the phone call on the date and time on the form. This never happened. I completed another form just in case, and again waited, and waited. Eventually after quite a long time, a prescribing person phoned and carried out the review.
All in all this process took nearly 2 weeks I believe.
Whilst I realise that this is a busy and large group, I was not happy about the length of time it took.

— Anonymous

Verified review (1548377) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

We are very sorry you did not receive contact when told to expect it. Please contact us on 023 9262 7765 to provide us information to investigate.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good service cannot complain about the surgery

This is a review for Cosham Park House Surgery

Cannot complain about anything, I like the surgery very much, thank you.

— Anonymous

Verified review (1548251) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Allergy

This is a review for Paulsgrove Surgery

Horrible, I have 2 weeks waiting my treatment and I have not received any response from the Center

— Anonymous

Verified review (1548248) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We will share this with our team.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

Its very good.

— Amer O

Verified review (1548246) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Vertigo ear infection

This is a review for Kingston Crescent Surgery

The day I phoned I got through to speak to reception as said it was emergency and explained how I felt and she said that someone would phone me back which they did and was seen that day which I was grateful fr as felt so ill, so overall no problems. But trying to get through to get appointment for blood test fasting cholesterol is a nightmare as you only got certain times and when you busy they say put phone down try again later very frustrating.

— Susan L

Verified review (1548235) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you have had difficulties arranging blood appointments, these can be booked on-line or you will need to persevere on the telephone.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Experience

This is a review for Cosham Park House Surgery

Impossible to get through routine bookins or general queries by phone

— Anonymous

Verified review (1548183) Review left 5 years ago
This review was collected via QR code.

Reply from Cosham Park House Surgery

we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular. You can also complete an eConsult via our website as an alternative.

Overall, how was your experience of Cosham Park House Surgery? (tap on a rating)

Blood test

This is a review for Crookhorn Surgery

Lisa was very professional and put me at ease.

— Anonymous

Verified review (1548157) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Found staff very helpful.

— Vera H

Verified review (1548146) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Terrible and rude

This is a review for Cosham Park House Surgery

Almost impossible to get to talk to someone via telephone. Lucy is great but the other receptionist is rude.

— Anonymous

Verified review (1548134) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Excellent!

This is a review for Crookhorn Surgery

Arrived a few mins early, signed in on Computer, sat down and was called by the nurse for by B12 injection within a minute!! Got back home before my appointment time!!

— Sandra D

Verified review (1548126) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Emergency Appointment

This is a review for Paulsgrove Surgery

The waiting room was clean and tidy, adhering to social distancing with the seating. There was lots of useful information concerning varied subjects on the notice boards. I did not have to wait very long to be seen, my appointment was with Dr Laing who was very nice and sorted my problem.

— Anonymous

Verified review (1548115) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Tetanus and MMR Vaccine

This is a review for Cosham Park House Surgery

The receptionist and doctor administering the vaccine were both professional and caring.

— Anonymous

Verified review (1548111) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

I am waiting for an appointment for steroid injection as requested by Dr, cant get through to confirm so still not good.

— Muriel W

Verified review (1548076) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have recently just started appointments again at sites for steroid injections, these appointments should be available more frequently now.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Service at Crookhorn Surgery

This is a review for Crookhorn Surgery

Every single member of the team at Crookhorn give great service. In difficult times my experience has been fantastic every time I have need help. Maybe not the same as pre covid but actually the current service suits me much better. Instant help on the phone and a doctor as soon as you really need one. Seeing a doctor is not always the best possible solution the nurses are great as are all reception staff.

— Wendy L

Verified review (1548067) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient