Portsdown Group Practices

Recent experience

This is a review for Paulsgrove Surgery

I had recently change doctors and everyone I see in the practice help me really well and so pleased I can just go to doctors walk in as I don't do well on computers.

— Helen S

Verified review (1547888) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

We turned up and my 87 year old father was told to be in for 12 however it was a mistake on computer. However the lovely Nursing staff resolved this.

— Brian F

Verified review (1547887) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share this with the team and make changes where we can.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

COVID safe

This is a review for Cosham Park House Surgery

It was fine, all COVID safe, no issues, on time and person explained why I had to have measles jab at my age.

— Carolyn J

Verified review (1547886) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Somerstown Surgery

This is a review for Somerstown Surgery

You guys have a good service.

— Fana M

Verified review (1547885) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Recent experience

This is a review for Kingston Crescent Surgery

Very quick.

— Penelope T

Verified review (1547883) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Recent experience

This is a review for Kingston Crescent Surgery

Had to wait nearly two weeks for a doctor to call me back. I had run out of tablets and needed them so after going so long they told me that it's already been sent to my chemist. I went to pick them up but as always they haven't been sent through so going to have to call doctors yet again to get them to resend this is twice now it's happened.

— Anonymous

Verified review (1547880) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Please contact the Operations team on 02392 627765, we can then investigate and resolve this issue.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Very satisfied

This is a review for Kingston Crescent Surgery

I was 21 in line from 8am, I was pretty sure I would not get seen even though I found a lump in my breast and was very much in pain, I got seen and giving antibiotics from last week and it's all healed was very satisfied.

— Anonymous

Verified review (1547877) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Somerstown Surgery

This is a review for Somerstown Surgery

The nurse was brilliant.

— Anonymous

Verified review (1547876) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

The staff were lovely

This is a review for Cosham Park House Surgery

The staff were lovely, I was treated with respect and kindness.

— Anonymous

Verified review (1547874) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Appointment

This is a review for Somerstown Surgery

Very good service .

— Anonymous

Verified review (1547872) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Friendly staff

This is a review for Kingston Crescent Surgery

Staff were very friendly.

— Anonymous

Verified review (1547840) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test review

This is a review for Crookhorn Surgery

I was satisfied with the service that I received, once able to contact the surgery for an appointment.

— Karen P

Verified review (1547829) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Disappointing

This is a review for Somerstown Surgery

Whenever I do go to the surgery I am happy with the treatment both from admin and medical staff but I can never get a routine appointment.

— Diana P

Verified review (1547828) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular.

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good prompt service

This is a review for Crookhorn Surgery

Pleased with treatment and explanation of reasons for it.

— Susan M

Verified review (1547826) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Infection on chest

This is a review for Cosham Park House Surgery

Had bad chest infection which came on after my second covid injection which was just unfortunate. Seen promptly and professionally by a very helpful young lady.

— Anonymous

Verified review (1547825) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Health check up

This is a review for Cosham Park House Surgery

I haven’t heard anything about my blood results

— Minimol S

Verified review (1547823) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We operate with a "no news" is "good news". If you are worried please either contact the Practice or gain on-line access to check your results.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Happy Patient

This is a review for Kingston Crescent Surgery

Since moving to Kingston Crescent from my previous GP, I have been very happy with the service. Even at the height of the Covid crisis I was able to have consultations online. I also feel like I am genuinely listened to and my concerns taken seriously.

— Anonymous

Verified review (1547822) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

MMR & tetanus jabs

This is a review for Kingston Crescent Surgery

The Dr who did my jabs was really friendly and I didn’t even feel him do the injections!

— Anonymous

Verified review (1547819) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

This is a review for Cosham Park House Surgery

Great service as always, really informative!

— Adam S

Verified review (1547816) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Quick service

This is a review for Somerstown Surgery

I booked my appointment easily. I turned up ten minutes early and was out before my appointment time.

— Anonymous

Verified review (1547813) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient