Portsdown Group Practices

Easy sign in

This is a review for Crookhorn Surgery

Arriving and signing in was easy. The nurse called me by name she was very friendly I had diabetic blood test. All sorted quickly. I had done my own blood pressure which is easy to do.

— Elsie H

Verified review (1545771) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

B12 Injection

This is a review for Somerstown Surgery

Treated by the nurse with courtesy and swiftly. However the length of time calling and waiting on the phone to make the appointment for the above or for any other reason is not really acceptable.

— Mary Q

Verified review (1545765) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very efficient

This is a review for Kingston Crescent Surgery

Efficient, clinical and satisfactory.

— Anonymous

Verified review (1545738) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Bloods Taken

This is a review for Cosham Park House Surgery

Amazing. No waiting. In and out in minutes.

— Anonymous

Verified review (1545736) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My 2nd Jab

This is a review for Kingston Crescent Surgery

Really helpful and well organised, especially as I have other conditions, thank you very much.

— Anonymous

Verified review (1545734) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Trying to phone the surgery

This is a review for Cosham Park House Surgery

You could make it a lot easier to get through on the phone I tried many times ( 3 days ) before I was successful I kept getting the same message & having to wait before pressing the right button only to start all over again so annoying.

— Robert M

Verified review (1545643) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We will share this with our team and make changes where possible.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

No follow up

This is a review for Cosham Park House Surgery

After my third blood test on I18/05/21was told I'd be called by go that week...I wasn't!
I have mental health issues which have been accelerated by this waiting,and worry.
I phoned on 24/05/21 to ask what was happening,then after waiting half an hour,being 20 in the "queue" and tortured by the same message repeated instead of music,then the receptionist knew nothing, couldn't help, and said phone back. I didn't

— Anonymous

Verified review (1545633) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Test results communication, is on the basis that if there is any follow-up required we will contact patients directly. I am sorry that not having confirmation is affecting your mental health, but we do not have the capacity to contact every patient with every result received.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent Service

This is a review for Cosham Park House Surgery

Always an excellent service, keep up the good work everyone.

— Jacqueline A

Verified review (1545626) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

A responsive GP!!

This is a review for Crookhorn Surgery

I was very pleased, when I attended the surgery for a Shingles jab, that Dr Whittamore took unscheduled time to discuss my concerns re: CKD. Recent abnormal creatinine levels, in my urine and blood tests, pointed toward kidney disease. Dr Whittamore put the test results into context, but did revise my medication to address the swelling in my feet and ankles. I am grateful for his advice and explanation, which put my mind at rest.

— Susan W Susan W works at Capita PLC as Administrator

Verified review (1545622) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Kingston Crescent Surgery

Very professional team.

— Janet B

Verified review (1545527) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

This is a review for Cosham Park House Surgery

My surgery (not Cosham) got me a same day appt here. Friendly reception and very pleased with consultation with nurse practitioner Yvonne. Took my concerns seriously - not just as an over anxious Mum.

— Vivienne Gill

T355860 Review left 5 years ago
This review complies with Google's policies.

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Thanks.

— Ronald M

Verified review (1545395) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Can things get much worse

This is a review for Kingston Crescent Surgery

I have a lifelong life changing condition MS and get no priority or help with my condition and can’t even get to see a GP or talk to them about changes needed to medication to help cope with the effects of it.

— Amanda W

Verified review (1545394) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Kingston Crescent Surgery

They told me to take 1 of 20mg of Omeprazole but when I went to hosiptal emergency department yesterday they told me I needed to take 2.

— Anonymous

Verified review (1545360) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Please contact the surgery on 02392 627765 to enable us to investigate and come back directly.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Not what I requested

This is a review for Crookhorn Surgery

I was forced to ask for an e-consult from MY surgery as after 2 weeks the results of my blood test were not available via "systmonline" and although they had been received by the surgery I couldn't be told the results by phoning the enquiry line. I specifically asked for the results to be released to "systmonline" I did not ask for a phone consultation as I had been told by surgery enquiries "No follow-up required". A week later I get a text saying I would be called that morning by one of the doctors-not only did I have to remain available to take the call it came from a surgery I have never attended and a doctor who seemed unfamiliar with my medical history. She told me what my Cholesterol level was which was my main concern and though I asked several times what the results for other tests were all she said was they were fine/ok/normal. I wanted to know the actual results which I should have been able to see on-line. Now it seems the "systmonline" facility is no longer accessible.

— Barbara C

Verified review (1545351) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. When results have been reviewed they are made available on the system. Any qualified Dr can call with results, this enables us to use resources available at all sites at any given time. I am sorry that the Dr did not give you all the results in detail, although you were advised there were ok.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I have been with this practice since childhood! Everything changes over the years and particularly since the pandemic which has put pressure on all services. We have to look for things we can praise as it is all too easy to be critical.

— Anonymous

Verified review (1545322) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Blood Test

This is a review for Crookhorn Surgery

Very friendly and professional as usual

— Robert K

Verified review (1545312) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Paulsgrove Surgery

Efficient and friendly.

— David G

Verified review (1545295) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Stitches out after minor hospital surgery

This is a review for Kingston Crescent Surgery

Efficient and friendly but setting up the appointment difficult by phone.

— Stella G

Verified review (1545290) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Customer Service at Portsdown Group Practice

This is a review for Kingston Crescent Surgery

It has become totally impossible to contact this practice. I appreciate that doctors are very busy, but I spent three days trying to get through on the 'phone, with no luck. Once I did get a reply I was told to go to the pharmacy, who recommended that I should speak to the doctor. A recorded message whilst holding on to the 'phone recommended sending an e-consult form, which I did on a Thursday. I heard nothing until the following Thursday. I was absolutely disgusted. However, I have now received a prescription, which seems to be sorting the problem out.

— Anonymous

Verified review (1545286) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback and we are sorry to hear we did not meet your expectations.

We are reviewing routine access and endeavouring to improve this area. One aspect of access that has seen demand spike across the city is eConsult - which has unfortunately caused some delays in response time frames. Our patient utilisation of eConsult increased over 300% in a 12 month period. We appreciate it is a convenient method of routine and administrative contact, and so we are reviewing how eConsult can be used effectively, to maximise our capacity as an appointment led service.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient