Portsdown Group Practices

A friendly environment

This is a review for Somerstown Surgery

I have been seen by two very nice ladies who have helped me during the consultation, making sure that I was comfortable.

— Nicolle B

Verified review (1542841) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Make an appointment

This is a review for Paulsgrove Surgery

I requested an appointment by email and got a phone call in the allotted time given in the text. I was given an appointment.

— Shani D

Verified review (1542780) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Poor service

This is a review for Kingston Crescent Surgery

I’ve attended for a X-ray and had no feedback from the surgery I looked on my online records to find out the result as normal there’s been no contact from the surgery it said the patient has been told the results of the X-ray it’s blatant lies also there radiography guy said a special referred and investigation need , the surgery’s response on my record borderline no action needed . Called to get a repeat prescription no allocated call slots available..ordered on e consul sent a text saying call the surgery option 1

Suppose it be another two weeks to get the meds I need

Please do not join this surgery there failing are not only dangerous but poor service

— Anonymous

Verified review (1542776) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Please restrict

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient Surgery

This is a review for Heyward Road Surgery & Practice

I have been a patient for about 2 years now since moving to the area. The practice operates efficiently and if I can't get an appointment in my local practice, I can be booked in within other practices that are part of the Portsdown Group. All the staff I have met have been nice and pleasant. All my queries have been answered. However I did also ask for a copy of my patient notes, which took over 3 months to receive and I had a deadline to submit it to the people that required it. It would be better if some services as simple as note releasing would operate quicker. However despite the current pandemic situation it is understandable and can't be faulted all in all.

— Anonymous

Verified review (1542775) Review left 5 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for the 5 star review and it's really good to hear that you frequently have a positive experience across our sites. National guidance for providing copies of medical records is 90 days. This was increased during the pandemic and we have seen a surge in requests from patients - regrettably this did impact our usual timescales. We are currently turning them around well within this timescale and are regularly monitoring to improve on this. In the meantime, you can request full record access to your medical records online, which can often provide you the information you need.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

This is a review for Cosham Park House Surgery

The experience was great! I was a little uneasy since I had a terrible experience the last time I had a blood test, but the nurse was amazing and did her best to take my attention from the needle,

— Anonymous

Verified review (1542774) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Phone appointment on time

This is a review for Somerstown Surgery

I was anxious as the phone appointment was scheduled whilst I was at work, and I took my break in the hope the call wasn’t delayed. The call came on time and I was very glad of that.

— Anonymous

Verified review (1542768) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Practice nurse

This is a review for Cosham Park House Surgery

The practice nurse who treated my leg and took my blood sample was extremely efficient and
informative about what she was doing and offered advice about my leg.

— David A

Verified review (1542754) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Emergency appointment with Dave

This is a review for Kingston Crescent Surgery

Excellent service, explained every stage of my treatment and arranged a follow up call with another colleague.

— Lesley B Lesley B works at Seetec pluss as Employment advisor

Verified review (1542744) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent care and advice

This is a review for Kingston Crescent Surgery

Polite and friendly receptionist. Excellent care and advice from a training doctor and my own doctor.

— Claire J

Verified review (1542737) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Brilliant

This is a review for Kingston Crescent Surgery

Every time I phoned up or gone to the surgery they have been brilliant.

— Ann M

Verified review (1542691) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

A change of dressing for a varicous vein ulcer

This is a review for Cosham Park House Surgery

What can I say, I was impressed with the whole event, even to the point that while my regular Nurse is on leave, or just taking a break, there was already another Nurse ready and waiting to take over the duties to keep my treatment continual without a break, thus it appears to be healing quite well.

— Calvin G

Verified review (1542682) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Feedback

This is a review for Heyward Road Surgery & Practice

Had phone consultations and various tests all done within a reasonable time frame, happy with service under covid restrictions.

— Anonymous

Verified review (1542679) Review left 5 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Many thanks for the rating and review

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Emergency appointment

This is a review for Somerstown Surgery

Felt very safe in what was a very anxious situation.

— Anonymous

Verified review (1542676) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

High blood pressure and Palpitations

This is a review for Paulsgrove Surgery

Initially saw a doctor on 26 April concerning my high blood pressure. He prescribed me a beta blocker to supplement my existing Blood pressure medication (Irbesartan) . I then attended Paulsgrove surgery again on Thursday 29th April for an ECG examination.

— Donald S

Verified review (1542675) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Econsult

This is a review for Crookhorn Surgery

Filled in an econsult form on 26th April, did not get a call from a Doctor until 6th May. I feel this is wholly inappropriate.

— Anonymous

Verified review (1542669) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. All eConsults are responded to within 48 hours of receipt, usually by text even if it is to advise that we will contact you within a further 48 hours due to the numbers that have been received.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Team in this surgery are always pleasant and helpful

This is a review for Heyward Road Surgery & Practice

You cannot fault the team as are always pleasant and helpful

— Peter C

Verified review (1542667) Review left 5 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thanks for the feedback. We agree, our team are pleasant and helpful, but I'm sure this feedback will mean more coming from one of our patients, so thank you!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Covid Jab Pt2

This is a review for Kingston Crescent Surgery

Great service, helpful and friendly staff, safe facilities, looked after from start to finish. In and out inside 15 mins.

— William A

Verified review (1542665) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Icy reception

This is a review for Kingston Crescent Surgery

Reception made you feel you were a nuisance

— Anonymous

Verified review (1542664) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

We are sorry that you found our Reception staff were "icy" we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great surgery

This is a review for Crookhorn Surgery

Great surgery, lovely staff, always helpful.

— Wendy L

Verified review (1542660) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

Good attention.

— Patricia B

Verified review (1542658) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient