Portsdown Group Practices

Phone call

This is a review for Heyward Road Surgery & Practice

Friendly, efficient call.
Happy with the outcome.

— Gillian T

Verified review (1541901) Review left 5 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Many thanks for your positive feedback.

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Smooth

This is a review for Crookhorn Surgery

Sat down, waited to be called and was then dealt with in a very professional manner.

— Richard L

Verified review (1541900) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Quality service.

— Marc M Marc M works at The double glazing maintenance company as Glazier

Verified review (1541888) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Crookhorn Surgery

Could not log on at the automatic system so had to wait for the receptionist. All the other services were brilliant.

— Angela A

Verified review (1541880) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

All staff were lovely

This is a review for Crookhorn Surgery

On visit to surgery with an appointment with practitioner, I was seen by Dr.Gohil, who was so kind and professional. All staff were lovely.

— Tina R

Verified review (1541878) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Paulsgrove Surgery

Very helpful staff.

— Julie M

Verified review (1541872) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Appointment

This is a review for Kingston Crescent Surgery

Cosham is an absolute nightmare to even speak to someone and the difference between them and Kingston was very very noticeable.

— Rosemary B

Verified review (1541816) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Friendly, reassuring

This is a review for Somerstown Surgery

Staff friendly, reassuring and makes you feel comfortable, first class.

— Anonymous

Verified review (1541808) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Recent experience

This is a review for Somerstown Surgery

Good service.

— Hassan H

Verified review (1541807) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Absolutely fantastic

This is a review for Crookhorn Surgery

I came to Crookhorn Surgery for a blood test, like most people I don't like having needles put into me.
A nurse called Vicky did the Blood test, I didn't even feel the needle go in.
Fantastic at her job.

— Del A

Verified review (1541800) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Monthly hormone injection

This is a review for Somerstown Surgery

This was my fourth injection. Had the same nurse for three of them. Very nice friendly lady.

— Terence I

Verified review (1541792) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Final covid injection

This is a review for Kingston Crescent Surgery

I was very impressed by the way staff kept people moving through. It was efficient and well thought through. Top score for their chatter that kept minds off of the pending injection for those who were obviously feeling apprehensive towards the needle.

— Calvin G

Verified review (1541791) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Health check

This is a review for Kingston Crescent Surgery

Attended an NHS Health check, the staff were friendly and I was seen without delay. Good professional service.

— Anonymous

Verified review (1541788) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Safe, efficient and friendly

This is a review for Kingston Crescent Surgery

After an online consult, I was referred for an in person appointment. This was arranged quickly and I was seen on time.
The surgery had all covid19 precautions in place and I felt they managed everything very well.

— Pamela H

Verified review (1541786) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment request

This is a review for Kingston Crescent Surgery

I was somewhat annoyed to be chastised for coming into the surgery to make an appointment. I have tried numerous times to phone at some expense but always the line is to busy. I know we are in unprecedented times but surely some allowance should be made .

— Anonymous

Verified review (1541785) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We do encourage patients to contact via telephone or using the eConsult facility, however our staff will assist at the desk where possible.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I came in to get a Mole looked at

This is a review for Cosham Park House Surgery

I got there and the community nurse, although friendly told me I'd have to come back as the doctor who needs to look at it wasn't here. This was after I'd had an e-consult and told to come so someone could look at it. Very Very Disappointing.

— Dion W

Verified review (1541781) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever. It is only in certain circumstances that a second opinion may require a further appointment.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

It worked well

This is a review for Cosham Park House Surgery

It worked well. It felt safe with a little wait and a pleasant consolation.

— Anonymous

Verified review (1541779) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Visit for diabetic foot test

This is a review for Kingston Crescent Surgery

Fast, courteous and interesting. Thank you

— David P David P works at None as Retired

Verified review (1541778) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen on time by friendly nurse

This is a review for Paulsgrove Surgery

Pleasant receptionist booked me in and was seen on time by friendly nurse.

— Jeannie G

Verified review (1541775) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Covid 19 vaccination

This is a review for Kingston Crescent Surgery

This was my second Covid 19 vaccination. The surgery was extremely well organised with plenty of friendly marshals and staff on hand to assist and answer questions.Despite a relatively long queue it moved along rapidly and smoothly. I was in and out, done and dusted in just over 5 minutes.
An excellent effort by all involved. Stella performance !!!!!!!

— Anonymous

Verified review (1541770) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient