Portsdown Group Practices

Review from Google

This is a review for Paulsgrove Surgery

Friendly staff, got my blood test there.

— Anna Paruk

T357118 Review left 5 years ago
This review complies with Google's policies.

2 stars

This is a review for Kingston Crescent Surgery

The doctor's are thorough and efficient without feeling that you are being rushed. The problem is trying to get in to see a doctor, it is almost impossible to arrange an appointment with the limited time frame that you can phone for an appointment.

— Kirstie H

Verified review (1537857) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular. eConsult available on our website is a suitable alternative and you are usually contacted within 48 hours.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

This is a review for Kingston Crescent Surgery

My visit today was for a emergency health issue which involved a physical assessment. The staff in reception were friendly today along with the specialist who I had an appointment with. In general I have no problems with both this surgery and somerstown surgery which is my main GP for this Portadown group practice.

— Peter Lovell

T357032 Review left 5 years ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your feedback — we’re pleased to hear you were seen promptly for your emergency issue and found both our reception team and clinician friendly. We really appreciate your kind comments about the practice.

Trying to make an appointment

This is a review for Crookhorn Surgery

Trying to make appointment is a nightmare so now I go to surgery to do so. Staff always helpful, doctors and nurses also good. Trying to get through to the call centre is frustrating, expensive and stressful.

— Anonymous

Verified review (1537849) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that you are struggling to get through via telephone, the next most appropriate way of contacting, is via our website through our eConsult facility, we follow these up usually within 48 hours.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Service good and very professional

This is a review for Kingston Crescent Surgery

I found the swiftness of service and professionalism of all the staff very good.

— Theresa H

Verified review (1537838) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Bloods

This is a review for Crookhorn Surgery

Blood test required for diabetes straight in and out no fuss.

— Anonymous

Verified review (1537814) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Kingston Crescent Surgery

Covid restrictions in place were brilliant, felt safe and respected during my visit

— Anonymous

Verified review (1537805) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood from the Anus

This is a review for Cosham Park House Surgery

I find it diificult to comment really. I called because I had the above complaint and was examined and received advice from a Doctor or Clinician. I was perfectly satisfied with the result and would call again. I had a fixed appointment time and was attended to more or less straight away.

— Bernard S

Verified review (1537780) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Well organised and lovely staff

This is a review for Crookhorn Surgery

Couldn’t have asked or a better experience. Clear and concise instructions re: signing in for appointments on the screen and COVID regulations. Every staff member I spoke to were friendly and helpful, my nurse who saw me was incredibly lovely, cheerful and made me feel very comfortable during my routine appointment

— Melissa L

Verified review (1537772) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

This is a review for Paulsgrove Surgery

Both the receptionist and the nurse were really helpful and friendly. Very understanding too.

— Andrea S

Verified review (1537733) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient

This is a review for Crookhorn Surgery

Very friendly, efficient nurse, no waiting about, bloods taken on 1st attempt, not easy with my veins.

— Anonymous

Verified review (1537718) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Health check

This is a review for Somerstown Surgery

The check was good but I wished they had asked me if there were any problems

— Anonymous

Verified review (1537688) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Safe and reassurance

This is a review for Kingston Crescent Surgery

Following e consultation Dr arranged appointment at Kingston, not my normal surgery (Crookhorn) asked if I was able to make own way so to reduce waiting time. Safe distancing in waiting room advised slight delay by reception but less than 10 minutes. Dr Nicholson checked that symptoms were still current followed by examination, no tenderness found but advice given also on potential hand issues, came away reassured and with advice overall felt safe in surgery and a Dr very pleasant and reassuring.

— Andrew B

Verified review (1537686) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood tests

This is a review for Crookhorn Surgery

Blood tests taken, was told someone would ring within 5 working days with results, if I heard nothing all would have been good. Have heard nothing but have looked online and see one was not quite right and retest suggested.

— Carolyn B

Verified review (1537534) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We do only contact patients with results that require further action, normally this is within 5 days, if this has not been the case, please accept our apologies, however I am pleased that you have used your on-line access and are aware that a follow-up is required and this should be arranged at your earliest convenience.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appt with Nurse Practioner

This is a review for Cosham Park House Surgery

After online consult was given appt with nurse, she looked at my problem which was swollen painful legs then decided I hadn’t had blood tests for some time so booked an appt to have it done.

— Carolyn B

Verified review (1537533) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always there for me

This is a review for Crookhorn Surgery

My surgery is second to none. During this pandemic they have worked tirelessly. Even under these stressful times they still make sure that the care they give their patients is first class. Having gone through a bereavement my health suffered but my GP was just a phone call away. The care I received was excellent Thank you.

— Susan D Susan D works at Nhs as Medical secretary

Verified review (1537513) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Shoulder injury, useless surgery

This is a review for Kingston Crescent Surgery

I visited the surgery in October 20 for a shoulder assessment, I was told I would get a cortizone injection within a few days as I was on a list, after two months no calls I called and was told there are no appointments, four months later still no appointments and the surgery which takes over an hour on a call centre to answer told me they would have to put me on a list that I was already on, I was then asked to self refer to a physio that I had already done, I was then told I was going round in circles and to go private, I was told to ring a private doctor and pay 40 pounds for an assessment, I have self assessed and visited the Cosham practice to get my log in to receive my blood results which of no surprise does not work, so I am left again phoning a service which does not work.

— Samiul C Samiul C works at Police as Policeman

Verified review (1537506) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I apologise that there has been confusion around steroid injections. We do hold a waiting list of patients, but this service has been postponed due to COVID. We are waiting to be told when we can resume as it is out of our control. In the meantime, self referral to physio would be something we would recommend and you can, of course, go privately if that is possible and something you wish to pursue.

Please can you contact the Operations Team with regard to waiting for over an hour on the phone. Our longest waiting times are nowhere near 60 minutes during peak periods and so, if you can provide us with time and date information (as well as the number you called from) then we can ask our supplier to track the call and see if there was an issue that we can resolve.

Thank you

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment missed

This is a review for Cosham Park House Surgery

I arrived 5 mins early as had to get lift...was rudly told to wait.
Said I couldn't wait inside which is strange as my appointment week earlier I did for 15 mins.
I advised in a lot of pain and would have to sit on wall. And asked if he could come shout me when time.
Time went by, nothing, so I queued up to be told too late now.
Then had a cheek to send me a text message! Saying I didnt turn up.

— Anonymous

Verified review (1537454) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Due to the strict COVID guidelines sometimes there is not capacity within the reception area for patients who attend early for their appointment., however the staff should have ensured that you were arrived for your appointment to ensure that your appointment was not missed. We are truly sorry that this has happened and for the inconvenience caused, we will share this with our staff to avoid this in the future. Please contact us to enable us to remove the Do not Attend from your record.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Well attended to

This is a review for Cosham Park House Surgery

I was seen by one of the paramedics who listened to me, took his time to do a thorough check up. Thank you.

— Anonymous

Verified review (1537438) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood tests

This is a review for Crookhorn Surgery

Very good service, extremely quick and efficient.

— Ramon G

Verified review (1537349) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin