Portsdown Group Practices

Recent experience

This is a review for Cosham Park House Surgery

I waited for an appointment I was told I'll get a call, I received a text after rearranging work times and the text told me I should continue as I am, no help was provided

— Sumeiya N

Verified review (1536487) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. The response to you sent via text did confirm that your picture had been reviewed, the diagnosis and that a referral was not required and to continue with the self care advice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Somerstown Surgery

This is a review for Somerstown Surgery

Have been poorly, self isolating, needed to see my Dr, came, helped me, sorted my medication, so far this year has been so very sad with the death of my son but just speaking to Dr has helped. Thank you.

— Jessica G

Verified review (1536486) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Trying to book a routine appointment

This is a review for Cosham Park House Surgery

I had filled out an online econsult for my 15 year old, when the clinician called they told me to call after 11 to book a routine appointment that day.
Well that was the wrong information!
The receptionist told me I should of called at 10 and that I would need to call back today.
So that’s what I’ve just done after being on hold for the past twenty minutes I’m told that all the appointments have gone for the day!!!!
Really frustrating I understand with everything that’s going on at the moment that it’s not normal service, however when your child needs help urgently this is ridiculous

— Anonymous

Verified review (1536484) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Please contact Maria Martin on 02392 627765 to provide all the information to enable an investigation.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Excellent caring service

This is a review for Paulsgrove Surgery

We got treated very well and thank you for caring for us in these unprecedented times that we live in currently, it's been a scary time what with being diagnosed with copd and emphysema it's good to know your at the end of the phone should we need you. Thank you very much for the excellent caring service that you provide.

— Patrick O

Verified review (1536483) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Excellent Service

This is a review for Crookhorn Surgery

Excellent service, very well organised, hardly any waiting time, very professional.

— Lisa S

Verified review (1536482) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Never get an appointment when needed

This is a review for Kingston Crescent Surgery

This surgery has gone down hill fast, I’ve filled in 4 econsults and have an ongoing problem that still hasn’t been sorted, you cannot call up even for an emergency because the appointments all go 8.30 am when you're asked to call. Then if you can’t get an appointment you need to call back after 2pm and again can’t get through on this line. Staff on the phone are rude which doesn’t help with someone needing an appointment and not getting one. It’s very frustrating to be in this surgery. I can’t see a way forward with the phone system if a person cannot get an appointment.

— Clare S

Verified review (1536480) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you have had difficulty gaining an appointment via the telephone, however the alternative is eConsult, all of these have a response within 48 hours, even if to advise high volumes and when to expect further contact. We will share your comments with our team.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Heyward Road Surgery & Practice

I was seen at appointed, no delays in- out, staff very efficient and friendly.

— Michael M

Verified review (1536479) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Heyward Road Surgery & Practice

Many thanks for the feedback, great to hear you found our service efficient and friendly!

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Fast and caring response

This is a review for Crookhorn Surgery

Excellent service. Fast and caring response.

— Vivienne D

Verified review (1536478) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

I've always had good care

This is a review for Kingston Crescent Surgery

I've always had good care from the doctors and staff always helpful as I've been suffering from anxiety and been in contact with the doctors quite a lot, thank you for all you do.

— Deborah W

Verified review (1536476) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Felt very safe and at ease

This is a review for Kingston Crescent Surgery

My appointment was very quick and easy infact I was all done before my actual appointment time and felt very safe and at ease with covid procedures.

— Jacqueline Y

Verified review (1536474) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Excellent today but that's not the case all the time.

— Debra W

Verified review (1536471) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Told to ring back at 2 onwards, I rung at 4 as was busy at work, 23 in queue then got through told phone back at 10 am.

— Jennifer H

Verified review (1536470) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have a maximum call capacity that does not exceed 20, once you are in the queue the calls are dealt with very promptly. The most appropriate alternative is to use our eConsult facility, which provides a usually respsonse time of 48 hours.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Appointment

This is a review for Cosham Park House Surgery

Waited over an hour to see doctor appointment was for 3 o'clock saw doctor at 4

— Gary S

Verified review (1536469) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, which has been shared with the team. Any appointment delays are indicated on the self-check-in screen and our reception staff are trained to advise patients of likely delays when checking in for their appointments. Usually delays are due to clinical need and often beyond our control, we apologise for any inconvenience caused.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Very understanding, caring

This is a review for Kingston Crescent Surgery

Very understanding, caring staff.

— Carmen L

Verified review (1536468) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Very pleasant and helpful

This is a review for Kingston Crescent Surgery

Apart from having to queue, staff were very pleasant and helpful.

— Anonymous

Verified review (1536467) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Extremely helpful

This is a review for Cosham Park House Surgery

Extremely helpful Doctor sorted out my medication for me.

— Anonymous

Verified review (1536464) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Response to the service in request was fast and quick.

— Anonymous

Verified review (1536462) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Somerstown Surgery

This is a review for Somerstown Surgery

It was good, better than last time.

— Anonymous

Verified review (1536461) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Very prompt

This is a review for Cosham Park House Surgery

Very prompt with seeing me and clear about the issues I had, quick to diagnose and treatment given was fine.

— Anonymous

Verified review (1536459) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

I was seen quickly

This is a review for Cosham Park House Surgery

I was seen quickly and was welcomed.

— Anonymous

Verified review (1536458) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no