Portsdown Group Practices

Very good doctors

This is a review for Kingston Crescent Surgery

Very good doctors, not waiting on the phone long and friendly doctors.

— Anonymous

Verified review (1536454) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Copd, infection

This is a review for Kingston Crescent Surgery

I felt that the doctor or nurse practitioner wanted me out as soon as possible, also I did not know what he was nurse or doctor.

— George T George T works at dkw engineering as inspector

Verified review (1536251) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. All of our staff wear identity badges which include their role, however this should not effect the length and quality of your consultation. We will share your experience with our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick visit

This is a review for Somerstown Surgery

I had a nurse appointment, very prompt, in, seen and out in twenty minutes.

— Anonymous

Verified review (1536244) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Overall a good GP

This is a review for Kingston Crescent Surgery

I personally never had any troubles with KCS, the staff have always been respectful and polite. Except one or two that sounds mad always when talking to them on the phone but overall the staff are good. The doctors themselves are also respectful and always listens to your problems. Overall I'm happy with KCS.

— Sara H

Verified review (1536243) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Covid Vaccine

This is a review for Cosham Park House Surgery

I would love to start by saying, the staff have been very helpful. And when I had my jab, the staff were fantastic and friendly.

— Anonymous

Verified review (1536241) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Caring surgery

This is a review for Kingston Crescent Surgery

The staff are very caring and patient. I like the way we are contacted by phone with different health enquiries and prevention.

— Patrick L

Verified review (1536240) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Blood test

This is a review for Crookhorn Surgery

When I arrived, I was welcomed at the door, temp was taken, by a friendly member of staff. I did not have to wait long.

— Anonymous

Verified review (1536236) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Smear

This is a review for Crookhorn Surgery

Thank you to Amy Rowsell.
She made my smear test experience bearable as I had many traumatic experiences previously. She explained everything well and that’s why I give 5 stars.

— Anonymous

Verified review (1536234) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Service.

This is a review for Cosham Park House Surgery

A few days ago, I went to see a doctor. I was in on time, but the reception staff made me wait for more than half an hour and let the person after me went in before me. At the end I just leave
without seeing a doctor, it has been many times bad service.
Very annoying, shame, waste taxpayer's money........

— Koon-kiu L

Verified review (1536175) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you waited for "30 minutes" for your appointment. All of our clinicians work within time constraints, however each person is assessed on an individual basis, and, where required, is seen for a longer than the allotted period where appropriate. I would like to assure you that all patients are seen in order of appointment, although the patient arrived after you , their appointment must have been prior.

Overall, how was your experience of this GP practice? Don't know

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always Fantastic Service

This is a review for Cosham Park House Surgery

Both my wife and I have always have fantastic service from Cosham Park House. The staff have always been very caring and helpful. Thank you.

— Del A

Verified review (1536026) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Never contacted me

This is a review for Paulsgrove Surgery

I was advised by the hospital to book a blood test, this turns out to be much more difficult than expected, got a text to say they would be in touch but it never happened

— Ben J

Verified review (1535993) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Due to unusual high demand, eConsults are being acknowledged and then followed up within a further 48 hours with action. We are sorry for the inconvenience caused and will continue to monitor and increase resource where available.

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone consultation

This is a review for Cosham Park House Surgery

A request for a special medication was granted, subject to a blood pressure check. This was achieved at Crookhorn the same day, and the medication was prescribed.

— Michael Q Michael Q works at N/A as Retired

Verified review (1535969) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pleased

This is a review for Kingston Crescent Surgery

As always a very good experience.

— Melvyn D

Verified review (1535964) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

No service!

This is a review for Kingston Crescent Surgery

Very poor service. Response to eConsults from GP (if you are lucky) and it is clear that they have not read your notes before hand. Letters from consultants delivered by hand that go missing leading to delay in starting medication and waste of NHS administration time.

— Martin S

Verified review (1535938) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have had a high demand in eConsults which has meant that some have not been responded to within the usual 48 hours, however we ensure that we do make contact to advise receipt and re-contact within the advised period. All eConsults should be read prior to contacting the patient, we apologise if this has not been the case. Any paperwork handed in would be directed to the relevant department, this is then scanned to the record and referred for appropriate action, it is regrettable, due to volume this can take a few days dependent on the action and clinical prioritisation. We will share your comments with our team.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Doctor got me in straight away

This is a review for Kingston Crescent Surgery

The paramedic Alan Davies was very kind and thorough, he even took my ECG and blood test so as I didn’t have to come back, and also gave me new treatment for my rash, which is working really well.
Would not hesitate to recommend him to anyone.

— Brenda S

Verified review (1535926) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Somerstown Surgery

Easily booked. Seen on time. Carried out by pleasant lady.

— Anonymous

Verified review (1535912) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen by doctor

This is a review for Cosham Park House Surgery

No problem getting an appointment. Doctor very good. Explained everything clearly.

— Gina K Gina K works at NHS solent as Auxiliary nurse

Verified review (1535910) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great professional efficient service

This is a review for Cosham Park House Surgery

Feedback call from GP. Update on hospital referral. Thank you

— Margaret C

Verified review (1535906) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Caring Surgery

This is a review for Crookhorn Surgery

Very prompt in dealing with my problem.

— Jeannette K

Verified review (1535893) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

B12 injection

This is a review for Paulsgrove Surgery

Was welcomed by friendly staff and the nurse was happily ensuring what the procedure was done properly, waiting room was clean with safety measures in place.

— Susan B

Verified review (1535883) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient