Portsdown Group Practices

Awful booking system

This is a review for Crookhorn Surgery

Getting an appointment here is rarer than gnats teeth.
Telephone lines give long boring and pointless messages before cutting you of.
My latest attempt to get an appointment for my covid jabs wasted over an hour of my time spaced over 2 days before giving up and booking through the NHS website. I now have a total round trip journey of over 20 miles instead of 1.5 miles.
I have tried and failed so many times to see a doctor but can rarely get through. On the rare occasion I can get through, all i can get is a telephone app.
I'm beginning to believe that there are no real doctors here anymore.
I,m disabled and constantly in pain, have spent many weeks in hospital over the last 4 years and feel like my surgery couldn't care less.

— Tony R

Verified review (1535086) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular. We are telephoning patients, sending texts asking patients to call us and also letters. We are sorry that you had difficulties making your vaccination appointment, we would like to assure you that we are prioritising staff to make these appointments, however sometimes you do need to persevere until you can get through or are called directly. It is of course your choice if you choose to get vaccinated elsewhere rather than waiting. With regards to seeing a GP, with the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, and all patients are assessed vie telephone triage first, as often a face to face appointment is not required. We would like to assure you that we do care but can only work with the limited resources we have available.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccinatiom

This is a review for Kingston Crescent Surgery

It was quick and staff was good

— Anonymous

Verified review (1535083) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fabulous

This is a review for Heyward Road Surgery & Practice

Nothing was too much trouble.

— Anonymous

Verified review (1535077) Review left 5 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

This is a review for Kingston Crescent Surgery

My blood was removed safely by your fantastic nurse, thank you for be so caring.

— Andrew S

Verified review (1535074) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn surgery is great

This is a review for Crookhorn Surgery

I always feel relaxed when visiting the surgery. The staff are great and so their best to make sure everything is just right to make your visit a comfortable one.

— Rachel T

Verified review (1535068) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

There when I needed them

This is a review for Cosham Park House Surgery

I was concerned about recent ongoing problems with my blood and desperately needed more tablets. A telephone appointment with a GP was arranged and my tablets ordered quickly with a blood test to be taken early April.

— Jennifer S

Verified review (1535065) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Not in the. Time slot

This is a review for Cosham Park House Surgery

Although I got a telephone call with the doctor I was told it would be between the hours of 10-13.30. The gp actually called at 15.30!! Lucky I was able to take the call at that time but I had spent the morning waiting for the call!!

— Jeannette P

Verified review (1534998) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. I am sorry that you were not contacted at the specified time, I am pleased you were able to take the call and will share this with the team, to try to avoid this happening again in the future.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Was very worried about my hernia so requested an urgent appointment. I was seen that day. The practitioner put my mind at rest. Giving a full explanation of my condition & future symptoms to watch out for. Thanks.

— John P

Verified review (1534970) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Athletes foot problem

This is a review for Kingston Crescent Surgery

Contacted by surgery and given date and time for phone appointment. Dr contacted me at agreed time and agreed new prescription.

— Michael L

Verified review (1534943) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Monthly injection of degarelix (Firmagon).

This is a review for Crookhorn Surgery

Appointment was at 1400. I arrived at about 1345, was able to park, was seen into the surgery (n.b. first time without temperature check), registered my arrival (Does the machine have to say "You have been arrived"? "Arrive" is an active verb, not a passive. How about "Your arrival has been registered.") Appt was on time. Injection was given v gradually. This still results in a sore hard lump which lasts about 5 days, but fast injection is not good. I also asked the nurse to look at a rash on my lower back. I'm now putting betnovate on it.

— Kevin S Kevin S works at NA as Retired

Verified review (1534933) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Routine blood test

This is a review for Cosham Park House Surgery

Friendly staff. Professional approach. No complaints.

— David P David P works at Not applicable as Retired

Verified review (1534919) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

20+ years of excellent care

This is a review for Crookhorn Surgery

We have always had great care from the doctors, nurses, receptionist and other staff at Crookhorn/Portsdown Group. Very impressed with their organisation and this has shone through with Covid.

— Anonymous

Verified review (1534917) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Check up on my condition

This is a review for Cosham Park House Surgery

The Dr that I saw was very very good and thorough

— Waveral B

Verified review (1534915) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Yes the nurse was lovely but I still waiting for my meds and antibiotics my leg is effected and I'm still in pain due to them not having the antibiotics at the chemist which I don't think is good enough

— Lucy W

Verified review (1534909) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you or your feedback. Please address any issues you have with the pharmacy directly.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Great Surgery

This is a review for Paulsgrove Surgery

I transferred from Hanway to Kingston Crescent when Hanway closed. Apart from the difficulties getting through on the phone, I have found the surgery to be excellent. The time I was given at an appointment in December 2020 was 1 hour! A complete review and a thorough examination led to finding a problem I had not come in for! A consultant follow up was arranged and is now being prescribed for.

I was also given both Covid Jabs in December and January. Fantastic organisation.

For the first time in I also had my repeat prescription proactively reviewed by the Doctor over the phone.

Very happy to be registeredwith the Paulsgrove Group.

— Iris W

Verified review (1534907) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Exceptional treatment

This is a review for Cosham Park House Surgery

Exceptional treatment from a nurse that went over and above what she needed to do
Thank you so much for putting my mind at rest.

— Jennifer S

Verified review (1534902) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pleasant

This is a review for Cosham Park House Surgery

I was happy with my treatment but not particularly happing with talking through an intercom give my name and date of birth in public

— Anonymous

Verified review (1534895) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Dr. Monery is good at his job, diabetic nurse as well but it gets me angry with the service of some of your receptionists are very rude. That and not to be able to a doctor even the routine app for up to 2 weeks time. I have had my infection in my feet and legs but all I get is a script to the chemist. Been given creams and lotions antibiotics. At the end of my tether that's the reason I have been treated with the service I don't care what anyone does it is my opinion.

— Carolyn S

Verified review (1534894) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you find our Reception / Contact Centre staff to be " quote " we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams. With regards to appointments, an appropriate alternative is to use our eConsult facility on our website, you are usually contacted within 48 hours and provided with guidance for treatment.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Appointment

This is a review for Cosham Park House Surgery

It's taken 6 days to receive the second half of prescription phoned victory pharmacy 3 /4 times. Not good.

— Kelvin P

Verified review (1534887) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Please contact your chosen Pharmacy with any issues you have with them directly.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Very pleased

This is a review for Kingston Crescent Surgery

This is a great place to come into. I was attended to by Nurse Karen and all went well.

— William S

Verified review (1534882) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient