Portsdown Group Practices

Regular compression bandaging

This is a review for Somerstown Surgery

Great, always professional

— Clifford G

Verified review (2331927) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Friendly staff and coordination

This is a review for Cosham Park House Surgery

Staff at the Surgery patiently attend, listen, and respond to clients. Visitors' time are well managed, not wasted as we do not have to wait for long.

— Anonymous

Verified review (2331926) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback, we really appreciate it.

Overall, how was your experience of our service? Very good

Timely appointment

This is a review for Somerstown Surgery

Appreciate the timely appointment and the efficiency in managing my health. Thank you

— Anonymous

Verified review (2331925) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to leave feedback, we really appreciate it.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

It was very organised

— Abdel H

Verified review (2331924) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Lovely staff

This is a review for Somerstown Surgery

Lovely staff and especially nurse Kirsty, made me feel at ease

— Margaret P

Verified review (2331923) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Check up

This is a review for Somerstown Surgery

The nurse did everything to put me at ease

— Anonymous

Verified review (2331920) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Visit to Paulsgrove surgery

This is a review for Cosham Park House Surgery

Ran a bit late, but overall a positive outcome, very hot in the waiting room, but I suppose better than being cold.

— Lee C

Verified review (2331919) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Blood test

This is a review for Kingston Crescent Surgery

Good

— Paul J

Verified review (2331917) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

Visit to nurse

This is a review for Kingston Crescent Surgery

Nurse was very good, explained my options

— Tina M

Verified review (2331915) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Great, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Cortisone injections

This is a review for Kingston Crescent Surgery

Nurse was friendly and efficient

— Fiona D

Verified review (2331913) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Shotgun medical information proforma

This is a review for Kingston Crescent Surgery

On 4th September I paid £75 for the above paperwork. Received a text message explaining it might take 'a little longer' than the 28 days. Having received nothing by 30th October was informed at the surgery that nothing had happened and a complaint was lodged on my behalf. After numerous frustrating visits and explaining that time was running out I finally received my paperwork on Friday 28th November. This completely unacceptable fiasco has taken almost 3 MONTHS.

— Mark M

Verified review (2331911) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

We are very sorry to hear about the delays and frustration you experienced in receiving your paperwork. This is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience caused. Your comments have been noted and will be reviewed to improve our processes and ensure timely handling of paperwork in the future.

Overall, how was your experience of our service? Very poor

Blood test to check for pre diabetes

This is a review for Crookhorn Surgery

Was checking for pre diabetes but there were no results for that in my notes

— Lisa F

Verified review (2331906) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.

We are sorry to hear that your pre-diabetes results were not available in your notes. Please contact the practice directly so we can check your results and provide the appropriate follow-up and guidance.

Overall, how was your experience of our service? Very good

BP review

This is a review for Crookhorn Surgery

Had an annual Blood Pressure review, no waiting, quick, friendly and efficient! Thank you

— Robin M

Verified review (2331900) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Blood test

This is a review for Kingston Crescent Surgery

Good service

— Anonymous

Verified review (2331895) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you!

Overall, how was your experience of our service? Very good

Update of records

This is a review for Kingston Crescent Surgery

After being a patient at QA , Kingston surgery needed to copy my discharge paperwork which was all done very efficiently, thank you

— David E

Verified review (2331892) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Vaccination appointment

This is a review for Cosham Park House Surgery

I have attended surgery with my one year old son for his immunisation. The staff were very friendly. They explained everything very well and managed him well.

— Anonymous

Verified review (2331891) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Awesome, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Blood test

This is a review for Kingston Crescent Surgery

In nice and quick in and out

— Margaret B

Verified review (2331888) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Message received asking me to book routine ECH

This is a review for Kingston Crescent Surgery

I followed the link to book the ECG several times, each time I was informed there were no available appointments

— Dowson T

Verified review (2331887) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

We are sorry to hear that you were unable to book an ECG appointment through the online system. We understand how frustrating this can be and recommend contacting the practice directly so that a suitable appointment can be arranged. We will also review the online booking system to help prevent similar issues in the future.

Overall, how was your experience of our service? Very poor

Excellent staff

This is a review for Kingston Crescent Surgery

Excellent staff, especially Kirsty doing my ECG

— Margaret P

Verified review (2331886) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Brilliant service

This is a review for Kingston Crescent Surgery

Filled in the online anima form and got an appointment within 2 hours. Was given a thorough check and meds. Great service

— Mark C

Verified review (2331885) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

I am glad to hear that you are happy with our new system, thank you for leaving feedback!

Overall, how was your experience of our service? Very good