Portsdown Group Practices

Clean, fast and friendly

This is a review for Kingston Crescent Surgery

Seemed very clean with plenty of covid secure measures. Very friendly staff.

— Anonymous

Verified review (1532036) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

This person left a star rating but no comment.

— Anonymous

Verified review (1532034) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

I am very impressed with all your efficiency at the surgery.

— Anonymous

Verified review (1532032) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for the feedback - thrilled to hear how impressed you are with our service!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good surgery

This is a review for Paulsgrove Surgery

The staff are always helpful and friendly, the service is quick and efficient. Paulsgrove is the best surgery in Portsmouth group practice. It’s a small surgery so you feel listened to and helped.

— Shirley H

Verified review (1532028) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for the feedback on our service. We obviously cannot possibly have a 'favourite' site, we love them all equally! They do say good things come in small packages! In all seriousness, it is lovely to hear that you find the staff friendly and our service efficient.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Poor service

This is a review for Somerstown Surgery

Trying to use the online system to get an appointment is a joke. You have to answer the questions incorrectly to avoid being referred back to the NHS 111 system...utterly silly. The service received is cursory and you are made to feel that you are a burden on their resorces. Some reception staff are lovely, others are real 'jobs-worths' and seem to be deliberately unhelpful

— Sandra H

Verified review (1532027) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

The on-line questionnaire is provided by a third party and has been set-up to ensure that where required patients are sign posted to 111 or 999. We are unable to amend these questions as it is a valuable resource for patients that do require urgent attention by those relevant services.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Other patients

This is a review for Kingston Crescent Surgery

A couple of rude patients in there that i think should have been asked to leave

— Sonia A

Verified review (1532026) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Helpful

This is a review for Kingston Crescent Surgery

My visit to Kingston crescent was a good experience having move from Hanway. All staff I spoke to were very polite and friendly, which put me at ease.

— Anonymous

Verified review (1532025) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

This is a review for Heyward Road Surgery & Practice

We have just moved so changed to Crookhorn and we are amazed at how quickly our needs have been met, and how good the communication is.

— Katharine C

Verified review (1532023) Review left 5 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Jabs flu tetnus mmr

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— Stephen R

Verified review (1532004) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Visit to doctor

This is a review for Cosham Park House Surgery

Referred to by a phone call with my Crookhorn Surgery doctor which was very indepth, I was referred to a doctor in Cosham park house. Venue felt covid safe and appointment was quite quick. Understand during covid appointments will be short and I was prescribed medication which I collected there and then from chemist which was brilliant. Perhaps under normal circumstances I would have liked to have discussed my war throbbing condition a bit more thoroughly but these are difficult circumstances. Altogether I was happy with rhe service I received under current circumstances.

— Anonymous

Verified review (1531950) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment at surgery

This is a review for Cosham Park House Surgery

The receptionist was not friendly and a bit abrupt. A complete contrast to the nurse I saw for bloods who was friendly happy and helpful.

— Anonymous

Verified review (1531932) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We will share this with our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Prompt response

This is a review for Paulsgrove Surgery

Using the eConsult facility, as recommended by my GP and asthma nurse last year, is an efficient use of time for the patient and the surgery. I have recently fielded three requests via the service and usually the next morning the surgery has contacted me. It allows for greater clarity of concerns or issues without the need for a booked appointment.

— Michael B

Verified review (1531858) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you so much for sharing your positive experience of our econsult service - this is exactly the purpose of econsult - to enable you to contact the surgery at your convenience and to be directed to the right team and provided with accurate information. We are so happy to hear that you are using it regularly!

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Somerstown Surgery

This person left a star rating but no comment.

— Anonymous

Verified review (1531776) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Many thanks for the 5 star rating

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Physiotherapist Appointment

This is a review for Cosham Park House Surgery

Very good consultation and examination. Yet to be confirmed if it will result in any recovery of condition. No change to date.

— John P

Verified review (1531767) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for sharing your positive experience of our wider healthcare team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pain investigation

This is a review for Cosham Park House Surgery

This person left a star rating but no comment.

— Frank H

Verified review (1531737) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Many thanks for the 5 star review!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Oxford COVID Vaccine Injection

This is a review for Kingston Crescent Surgery

Excellent organisation. My jab was scheduled for 0927. I arrived at about 0900. The jabs were proceeding well in advance of the schedule. I was home (in Southsea) by 0920.

— Kevin S

Verified review (1531731) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Covid vaccine

This is a review for Cosham Park House Surgery

The whole setup was very well organised and well run.

— Richard M

Verified review (1531727) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. COVID clinics are no mean feat and we pleased you found it to be well organised!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Other

Courteous and swift

This is a review for Somerstown Surgery

On entering the surgery I was greeted by a pleasant chap taking my temperature and explaining the next procedures.
The nurse was very cheery and reassuring.
All done very quickly but efficiently and courteously.

— Susan H

Verified review (1531718) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for sharing your positive, and safe, experience of attending an appointment at our surgery.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Such an easy process to get a call

This is a review for Cosham Park House Surgery

Filled out an e consult, got a call the next day, arranged day for Dr to call - easy. I even missed the call from the Dr due to difficulties homeschooling and they left a message and phoned back when they said. So impressed, especially as it was my fault I missed the call.

— Anonymous

Verified review (1531713) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your positive feedback around our eConsult system and the service received from the surgery.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I felt that when I got to the surgery for my appointment I still had to queue outside in the cold and with my health problems I can't afford to get a cold or flu. Why do I have to queue if I have an appointment? The staff were pleasant enough when I eventually got inside the surgery but still had to join a queue instead of being able to take a seat and wait for my name to be called I have to use a frame to get around and find it very difficult to stand for too long.

— Jenny J

Verified review (1531710) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. It is regretful, but currently there is some need for queuing, this is due to some patients being dealt with without needing to enter the surgery, therefore whilst they are being spoken to at the door, other patients need to wait until their turn. All patients are temperature checked on arrival and this can then cause further delays. We apologise for the inconvenience, however this cannot be avoided.

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient