Portsdown Group Practices

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Got a prescription from doctor on the same day but chemist said that cream is no longer available so rang doctors for another prescription there said would be at chemist by Monday afternoon still not there so my wife then rung the doctors again on the Monday but the receptionist was very rude to my wife and said she would follow it up for me then put the phone down on her.

— Benjamin M

Verified review (1531312) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that this was your experience, we will share this with our team, to avoid this happening again in the future.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

A well organised surgery.

— John S

Verified review (1531308) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Excellent doctor

This is a review for Paulsgrove Surgery

Dr Safdar was very friendly and responsive to my needs - an excellent doctor!

— Sarah S

Verified review (1531294) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for sharing your positive feedback and the 5 star review. We will be sure to pass on your kind words to Dr Safdar!

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Was this treatment paid for privately? no

Groin ache

This is a review for Cosham Park House Surgery

My biggest problem was getting through your web pages. 'a simple method' was advertisd, but 40 questions and ten minuets later I managed it! I attended CPH, was very impressed with the help and came away with a perscription for antibiotics. The junior doctor was excellent and I will with some trepidation, no doubt have to go through the same, understandable checks before I get help again for other ailments. Of course I am happy to do that and am very grateful to ALL at CPH and the NHS. thank you.

— Michael C

Verified review (1531286) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thanks for the feedback. I assume you are referring to our econsult web forms. There are a number of questions and these are all out of our control to change - but we also know they are to rule out anything that would be seen as a 'red flag' - so we are pleased you persisted! Thank you for your kind words which we will share with the team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

This is a review for Cosham Park House Surgery

Excellent service. I called in the morning for an emergency appointment and was seen at 1030 that morning. The GP that I saw was very professional and referred me straight to QA MAU for tests. Thankfully these came back clear but I appreciate his thoroughness.

— Melanie M

Verified review (1531284) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your 5 star rating - we are delighted that you are happy with the service you have received from the surgery

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Paulsgrove Surgery

It's good when it works like it should but sometimes it's a painful experience just getting through, the 4 is only because you do very well mostly.

— David F

Verified review (1531283) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thanks for the feedback and sorry you find getting through to us painful at times - that's quite the opposite of what we want! We do of course have busy times of the day when we have extra resource but cannot avoid a bit of a wait, and if we have filled all our appointments we do try and help with advice and signposting, which still takes time! We do urge patients to keep trying if the queue tells you it is full, it won't be long before you can get in - and stay in the queue when you do get through. We understand being position 18 in the queue sounds daunting, but we assure you that it does not mean you will be waiting a long time to get through to us! We have recently updated our call queue information to share average waiting times for reassurance. If you do not have an urgent medical issue then please do use our econsult service https://portsdowngrouppractice.webgp.com/ - it will save you having to call at all!

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Was this treatment paid for privately? no

Pleasant reception

This is a review for Cosham Park House Surgery

Pleasant and friendly experience especially at this time

— David A

Verified review (1531279) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide kind comments to our friendly team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

Efficient and safe.

— Hilda H

Verified review (1531265) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

The visit was very good

This is a review for Cosham Park House Surgery

The visit was very good and informative.

— James M

Verified review (1531264) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experienceeam.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Was this treatment paid for privately? no

Appointment

This is a review for Crookhorn Surgery

Trying to get pain killers is impossible they are completely useless here

— Luke B

Verified review (1531263) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Your best option would be to contact via eConsult on our website. You will the be contacted by a clinician to discuss and agree a plan.

On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?

Was this treatment paid for privately? no

Asthma Review

This is a review for Crookhorn Surgery

I received a request to inform the Asthma Clinic of my up to date condition. I was informed originally that I would be contacted by someone I informed them that I did not have the facility on my Mobile. I kept on getting requests. I contacted the surgery but still kept getting messages. Eventually I visited the surgery almost 2 wks ago & completed an Asthma Form. I then received a further request so phoned again this time was informed by a very nice lady that she would amend the records & inform the relevant dept. I have since received more texts. In over 25yrs this is the first time I have not received first class treatment & am getting extremely annoyed. Could this please be sorted out?

— Margaret C

Verified review (1531255) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your email. We can confirm that your record has ben updated to advise that you do not have the facility to complete questionnaires on your mobile. You should receive contact via telephone going forward and apologise for the inconvenience caused.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Kingston Crescent Surgery

Getting a sick certificate was very easy and straightforward. User friendly system and a charming, stmpathetic GP. Having bloods taken again very slick with friendly, efficient phlebotomist. However actually getting into the surgery was slightly more problematic. Theres a sign at the entrance to press the buzzer to gain admittance, there were 3 of us waiting for several minutes but ot be homest I'm not sure the receptionists could hear it. Generally good experience though.

— Lois L Lois L works at NHS as REGISTERED NURSE

Verified review (1531254) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Cosham Park House Surgery

Practice nurse and ECG nurse. Very good, thank you.

— Raymond W

Verified review (1531251) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for sharing your positive experience.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Was this treatment paid for privately? no

Good experience

This is a review for Cosham Park House Surgery

Lovely doctor, no delays, same day appointment, quick and easy.

— Anonymous

Verified review (1531250) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood

This is a review for Cosham Park House Surgery

Mandy always makes you feel at ease. Often giving blood because of my rheumatoid arthritis condition and never had a bad experience.

— David W

Verified review (1531247) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Mandy is often complimented - she is one of our excellent HCAs! We will be sure to pass this on to Mandy and we are pleased you had such a good experience.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I didn't have to wait long

This is a review for Kingston Crescent Surgery

I didn't have to wait long which is good before I was seen.

— Margaret B

Verified review (1531246) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Very quick and hassle free

This is a review for Cosham Park House Surgery

Very quick and hassle free, 5 minutes with the Doctor. My original symptoms were discussed and I was happy. Whilst on the phone, my GP explained that a smear and immunisation vaccines were due. These were arranged for that day.Hassle free booking in service at the selected surgery. Everything is on track. Very happy.

— Anonymous

Verified review (1531245) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Was this treatment paid for privately? no

Very good service

This is a review for Kingston Crescent Surgery

Very good service given by all.

— Leslie H

Verified review (1531244) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Extremely Bad Pain In Leg And Hip.

This is a review for Cosham Park House Surgery

I feel very lucky that we have a surgery that fits in emergency appointments,.
I just needed to talk to and see face to face some one that could help me.
The pain was awful , it`s the not knowing what to do is the problem.
I saw the Practice nurse and The Doctor, I am still in pain but now can keep it under control, hopefully soon I will be able to go out for a walk, but not at the moment. I have done some thing to my Gluteus maximus, the largest muscle in the body. So I was told.

— Carole R

Verified review (1531241) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from the practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient, friendly

This is a review for Crookhorn Surgery

Efficient, friendly and caring.

— Karen M

Verified review (1531240) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?

Was this treatment paid for privately? no