Portsdown Group Practices

Excellent

This is a review for Cosham Park House Surgery

Excellent today

— Trina H

Verified review (1530581) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide positive feedback and a 5 star review

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Was this treatment paid for privately? no

Fast, efficient

This is a review for Kingston Crescent Surgery

Fast, efficient, checked on etc.

— Charlotte N

Verified review (1530579) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Lovely bedside manner

This is a review for Somerstown Surgery

The nurse who looked after me had a lovely bedside manner.

— Anonymous

Verified review (1530577) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide a review of the surgery - we will pass your kind words on to our staff.

On a scale of 1 to 5, how would you rate Somerstown Surgery overall?

Was this treatment paid for privately? no

Somerstown Surgery

This is a review for Somerstown Surgery

Hard to get in touch. Over the phone receptionists say different things. Friendly staff took my bloods

— Anonymous

Verified review (1530573) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback - our phone system is constantly reviewed so that we can appropriately resource it and (hopefully) make it as user friendly as possible to our patients. Please don't forget we have other digital options to contact the practice as well - take a look at our website www.portsdowngrouppractice.co.uk

On a scale of 1 to 5, how would you rate Somerstown Surgery overall?

Was this treatment paid for privately? no

Treated with respect

This is a review for Cosham Park House Surgery

Treated with respect and letting me know that it is safe to go in.

— Anonymous

Verified review (1530572) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we are happy that you felt safe during your visit - and treated with respect.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Was this treatment paid for privately? no

Nice staff and prompt service

This is a review for Kingston Crescent Surgery

Got a call from the surgery to advise me I could have my flu jab, went on my lunch break from work and was seen within 5 minutes. Nice staff and prompt service.

— Anonymous

Verified review (1530571) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Review from Google

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— Adrian Smith

T357039 Review left 5 years ago
This review complies with Google's policies.

First visit very impressed with outcome.

This is a review for Kingston Crescent Surgery

This is the first time at surgery. I had my covid jab. Everything was well organised and the staff friendly.

— Peter W

Verified review (1530293) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Experience

This is a review for Cosham Park House Surgery

This person left a star rating but no comment.

— Symon S

Verified review (1530291) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for the 5 star review

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Under covid 19 its as good as it can be.

This is a review for Crookhorn Surgery

Under covid its okay, but very hard to make phone appointments.
It was getting difficult to make appointments before covid but harder now.

— Anonymous

Verified review (1530276) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone consultation

This is a review for Somerstown Surgery

Dr was helpful and clear with information

— Anonymous

Verified review (1530275) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Many thanks for your feedback and your positive comments

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

B12 injection

This is a review for Crookhorn Surgery

Always a good experience

— Anonymous

Verified review (1530274) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Repeat prescription required

This is a review for Kingston Crescent Surgery

Phone call was on time. All enquiries answered and specific information given to the enquiry. Suggested to research info available for the condition. Told to call back if issue not resolved in a couple of weeks.

— Linda H Linda H works at Primark as Operations Manager

Verified review (1530235) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Needed blood tests

This is a review for Cosham Park House Surgery

Went for blood tests. Quick and effort, no waiting.

— Steven J

Verified review (1530140) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received at Cosham

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service

This is a review for Kingston Crescent Surgery

The econsult form is a great way to access the service. However some of the questions may not be relevant and impossible to move on to the next page if N/A so end up completing a box that is not entirely relevant! Having said that it is a good service as getting through on the telephone is extremely difficult.

— Joyce B

Verified review (1530052) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Loss of voice

This is a review for Cosham Park House Surgery

I gave details via econsult and was called the next day, with an appointment at Kingston Crescent surgery that day. And within a couple of days I had an appointment at QA hospital.

— Susan W

Verified review (1530018) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for the 5 star review, and for being an econuslt champion - we urge patients to use this service more frequently and your experience can only help promote it!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test at Paulsgrove Surgery

This is a review for Paulsgrove Surgery

I arrived and my temperature was taken before I entered the waiting room, which was set out in line with social distancing. I felt very safe. The staff were friendly and professional.

— Audrey B

Verified review (1530016) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks for sharing your safe experience at our surgery - and for your kind words on the quality service received. We will share this!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Absolutely perfect

This is a review for Cosham Park House Surgery

Spoke to doctor on phone, really helpful.
Visited for covid jab, kind friendly and very caring.
Perfect, Thank you so much.

— Andrew G

Verified review (1529996) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for the 5 star review, we are thrilled you have also received your first COVID jab too!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly

This is a review for Cosham Park House Surgery

I have been in this surgery for 7 yrs. I have found it that staff in the surgery is friendly and helpful. They try their very best to accomodate everyone.

Thank you for all your hard work.

— Anonymous

Verified review (1529987) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Cosham.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My visit to the Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— Anonymous

Verified review (1529985) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient