Portsdown Group Practices

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Many thanks for your feedback

Thank you for the feedback - and for recognising the positive impact our safety measures have to staff and patients.

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Thank you for your feedback. We are sorry that you have found it difficult to gain an appointment, we are providing slightly less routine appointments due to the COVID clinics we are providing, If you have access to the internet, please do use our eConsult as an alternative to get assistance.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for your feedback. We are sorry that sometimes the service received is not to expectations.

Thanks for sharing your positive experience

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Thank you for sharing your feedback with us, we are pleased you had a positive experience.

Thank you for your kind words and positive feedback.

Thank you for your 5 star review. I would urge you to contact the Operations team to discuss some of the issues you raise in your review. In terms of masks, we cannot force medically exempt patients or personnel to wear masks or wear documentation to confirm this. We will work with them to ensure safety is upheld as best as possible. We can only ask but have to respect that some people are exempt.

Thank you for your feedback. We are obliged to monitor prescriptions and medicine utilisation for safety purposes. Obviously we cannot comment on any personal information, but we would not accuse a patient of overusing medications in a text message, it is likely that we would highlight that the frequency of requests does not tally with the prescribed dosage, and therefore request you to arrange a review to ensure you are given the appropriate medication for your needs. We do hope you have now had your review and your concerns have been addressed.

What lovely feedback - thank you!

Thanks for the 5 star review and complimentary feedback about our HCA, who would have taken your blood.

Thank you for your kind words.

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

I'm sorry that you have not been able to get to the bottom of your medical issue. A doctor is not always the most appropriate person to see you - we will always direct you to the member of the team that has the most training or current experience with specific medical issues. Of course, I do understand that on this occasion this hasn't resolved the problem for you on first contact. We are also experiencing high volumes of calls at present, particularly around COVID vaccinations -and so we urge patients to use our econsult service https://portsdowngrouppractice.webgp.com/ where possible. We do advise that if your problem is urgent, that you call as close to 8am as you can. I do appreciate that our call queues are limited and sometimes you are cut off - but once you are in the queue, please stay in it! Position 15 does not mean a very long wait - we have also updated our call queues to give you position number in queue and the average wait time. We regularly review this information to direct resource appropriately.

Regrettably we cannot do much about the coronavirus blurb on our phone system - and we need to 'spout' about how our appointment system works, to ensure patients are directed appropriately to avoid frustration and ensure people are in the right 'queue' - however we do review this to and amend our messages when it is considered necessary.