Portsdown Group Practices

I was told to ring back at 10am. I tried to ring but i could not get through when I did I was told that all appointments had gone in 8 mins. Told to ring Monday.

Try to get appointment in may/June for steroid injection in my foot and was only phoned back last week, had to use all my holiday from work so I could rest my foot so I could carry on working

Dr Manning was a lovely caring doctor and this was the first time I had met him, he was very thorough and sorted out my injections quickly and efficiently, many thanks.

I felt very safe, good social distancing. The staff were polite and assertive about the rules on arrival. The doctor took time to answer my questions. I was very pleased as this was my first time at this surgery as I used to attend Stubbington Ave.

I was seen immediately and assessed by the nurse thoroughly.
Thank you

Should be more phone lines as you keep acquiring more surgery's. More surgery's mean more people but you still on have one line should have more lines to deal with patients. Different numbers for different things instead of going thru one number.

Staff are always friendly however I was recently disappointed with my post natal check up as it felt very tick box and my stomach muscles weren't checked. If I'm honest I didn't feel confident with the care we received in this check up. There was also a mix up and we had to go back for babies vaccinations the following week.
The nurse who did babies vaccinations was absolutely fantastic as was the nurse I saw recently for my smear test, both were so positive and had a great manner needed for these jobs.

Absolute joke trying to get an appointment. Took me over a week of being cut off and appointments being all gone. Having chest problems but had a telephone appointment, surely need to listen to chest at a minimum?! In process of changing doctors.

My doctor and the receptionist understands my anxiety and BPD and they really try make me feel relaxed.

This person left a star rating but no comment.

Had quite a long wait past my appointment time. Nurse was very professional and kind.

Helpful in the surgery. Difficult to navigate the online forms.

Ok, trying for a second time as my previous comments were rejected as i used too many capital letters and was told i was shouting. my father and I have been with this surgery since it came into being. I was born in 1965 and used the original family gp opposite... initially things were ok, but over time everything has become modernised and not always for the better in our opinion. My 90 yr old father cannot wait on the phone for an hour to make a routine blood appointment, he prefers to go in person or call the surgery direct not a call centre and I agree with him. Seeing an actual gp is like winning the golden ticket! I will not elaborate about our overall opinion about the surgery as it is not very good. The only people that make our lives easier and give service with a smile are the nurses and receptionists, but even the latter tear their hair out at the politics involved.... Likewise, we are finding my father is now at a disadvantage (in our opinion) as the surgery comes under Portsmouth and we have to try and work out who is responsible for his care needs. Not happy.

I’m generally shocked at the way I’ve been treated over the last week!
I had an appointment last week and was told to take over the counter painkillers and to come back if it got worse!
Well a week later I was in agony with pain but missed a call from the doctor, my phone literally rang once! This then happened again the next day! I’m now having to go to a walk in centre to get help as my own doctors won’t help me!

I try to use the doctors as little as possible but when ever I do need an appointment that is not urgent I can’t get one. I call day after day and wait in queue after queue to then get told all the appointments are gone.

Very good service, a lot more efficient than normal service due to restricted number of patients attending at any one time.

Quiet slow service for flu jab, but wasnt rushed so can understand was able to ask a few questions I need answering.

Visited for flu jab and checked my blood pressure on machine. Pulse rate was fast so reported to Doctor who did my flu jab. Checked it at home and it had come down quite a lot but he did alarm me a bit

Received letter from surgery urgent blood test needed, tried to phone for appointment, could not get through, walked up to surgery to make appointment

Very well organised.
Felt safe as far as Covid 19 precautions were.
Appointment was on time.
Felt reassured and my medical problem was dealt with efficiently and with care.