Portsdown Group Practices

Am having a problem about my prescription, my granddaughter miss placed my tablets, phoned the GP and i fot another packet. When it finished, i took my prescription to the chemist, went back after 7days to collect the tablets, only to be told that the GP didn't send it back to the chemist. So i go for days without taking the tablets.

After a wait on the telephone to get through to you I called to make a appointment to see a doctor regarding X Ray results. Not knowing the new system I was told the doctor would phone me. They didn't. I wanted to ask another question but the receptionist abruptly put down the receiver. Any other reasons to deal with yourselves have been satisfactory.

It took me 1/2 hour to get a blood test appointment which will happen in 10/7. Let’s hope it’s nothing that needed urgent attention...

My husband has Dementia, we recently attended Cosham Park House because he had some possibly related health issues, we saw Adam, a number of tests were arranged, these all happened within 2weeks. I did feel we waited quite long for the results so I rang the surgery, it took a week for a call back but as all results were clear that was ok, while at the surgery we were treated with understanding and respect, caring for someone with Dementia is very difficult currently but I felt supported and listened to at each contact.

I had a problem getting through on the telephone it kept cutting me off and this was throughout the day so I thought I would try e-consult no mean feat for me as I am 75 yrs old! I did this on the Thursday and heard nothing. I stated that I would prefer that if contacted by phone to use my land line number. I discovered that a message had been left on my mobile on the Monday which I did not find until days later as I rarely use my mobile as having hearing problems I don’t always hear it ring. I found this all very frustrating and as yet have not bothered to contact the surgery again. Being a trained nurse for 47 yrs It was a case of heal thyself except I still need to sort out a medication problem which requires a consult with a GP.

In good experience, nice polite people that are always keen to help.

The person whom I saw at my appointment was very good and listened to my concerns. He made an appointment at QA for a chest X-Ray which I had a few days later. Unfortunately this has not solved my problem and my pain is still there.

Having had a redness and soreness around my ear and face since March time 2020, I visited the practice first time and was given a treatment for Rosacea. I used the treatment given, but alas it continued. Next time I saw a different person and checking me over, she wondered if the face masks that I was wearing was the culprit. I used the mild steroid cream given and changed my masks to a thin cotton one, and low and behold that was what was making my face red and sore.

No further forward with my concerns since early August 2020.

Our experience with Somerstown and Haywards Road surgeries is very good. My issue is with trying to get an appointment and even speaking to somebody. We don't regularly request appointments, consequently I can't remember the time slot to ring for an appointment.
Success surgery not engaged, answer machine responds with important message from Dr Ozzard followed by options. If lucky you are informed you are XX in the queue followed by music and updates, including "Your call is important to us, thank you". Really! Expectations build as you get close to being answered, then the line cuts out, so you start again. Eventually you make contact to be told appointment line is closed or there are no more appointments, either way you have to ring again immediately the lines reopen, and not a second before or after. My wife due a Cervical Screening, not covered by the on-line appointment system. I find the whole process stressful and frustrating.

I actually attended my old surgery in Hanway Road. The staff nurses and doctors were very pleasant. Social distancing was very evident and chairs well spaced out. Sanitiser available

Appointment on time, no waiting. Kind nurse .

Phoning the surgery at times can be long and drawn out and feel that in an emergency it could be frustrating for an elderly person in need. Other than that a very professional surgery.

I visited the surgery many times. I met very excellent staff and treated me as patient responded and civilian style. The staff apply very good service and accurate appointments especially the receptionists and medical staff. I appreciate all your efforts you apply to your patients. Thank you very much indeed for all you.

My family has been registered with this practice since it came into being. (Before that we were with the old doctor across the road who worked out of a bungalow, so talking early 1960’s.) There have been many changes. Lately not for the better as far as we can see. Most things are now on-line, so if you are not computer literate you might get overlooked. Especially with current crisis where going to the surgery to book anything is not encouraged. The receptionist are always helpful, friendly and do the best they can with at least one hand tied behind their back. (They have to follow the booking system rules etc!)
I WAS impressed however, when a blood test came back with concerns and we received an incoming call and this was dealt with. But it truly does seem that the 21st C is all about not seeing anyone and just discussing on the phone? Not really what you want when half of the symptoms need to be checked by a professional? (Although there is the AVS – Acute Visiting Service via 111 who will be sent out if the GP who triage’s you has concerns.)
But as I say, not very user friendly if you are not computer literate or persistant…

Lovely and friendly staff. Reassuring and made me feel like I was in safe hands. The nurse got a second opinion on my initial visit and squeezed me in to her day on the following Monday to ensure my wound was healed properly.

Staff are always so polite and hardworking. Even though it’s always busy they always give every patient the time they need and get issues resolved quickly.

Very helpful and kind.

It's almost impossible to get hold of someone and when you eventually do they make you feel like you are taking up there valuable time.

I've never had a bad experience with this practice, they've always treated me fairly and with respect, I have no idea how so many people are getting off that they have been disrespected