Portsdown Group Practices

Flu jab /b12

This is a review for Crookhorn Surgery

I was on time for my appointment so was the nurse and to save me the trouble to come back in two days she gave me my b12 injection as well. Mandy was as efficient as always.

— Carol M

Verified review (1516193) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

I'm not a patient but have to bring my elderly mother in law and have always found the staff most helpful. Thank you.

— Joan T

Verified review (1516189) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?

Recent appointment

This is a review for Cosham Park House Surgery

The nurse and Dr actually listened to me with my problem and are doing tests.

— Anonymous

Verified review (1516187) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Many thanks for the 5 star review and feedback on your appointment

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Very polite staff

This is a review for Cosham Park House Surgery

Very good service, excellent talk on phone, very polite staff.

— Caroline B

Verified review (1516181) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your sharing your positive experience

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

Very polite and friendly

— Lorraine B

Verified review (1516180) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Somerstown Surgery

This is a review for Somerstown Surgery

My experience at Somerstown Surgery is a lot better now. At first I had to wait way over my appointment time. But now if I arrive early I've been seen early.

— Annette C

Verified review (1516179) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are pleased that we are providing a service to your expectations.

On a scale of 1 to 5, how would you rate Somerstown Surgery overall?

An Excellent 5* Surgery

This is a review for Somerstown Surgery

I have high praise indeed for all the staff of Portsdown Group Practice. I have visited Somerstown Surgery often over the past few years. The receptionists, nurses and doctors all make me feel special and cared for. They are kind, helpful and efficient.

— Anonymous

Verified review (1516178) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are pleased that we are providing a service to your expectations and will share this with our staff.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

I haven't had an experience. It's impossible to get a Dr even 7 months after coming out of hospital. The wrong people want to know too much as well even without covid 19 that surgery as been a bad 2 years ( all of the Doctors and nurses have been good once I've seen them though.

— Paul P

Verified review (1516176) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Very efficient and caring.

— David K

Verified review (1516173) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?

Flu jab

This is a review for Paulsgrove Surgery

Very helpful staff at Paulsgrove surgery. Straight in and out for flu jab.

— Shirley H

Verified review (1516172) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always aware of your needs

This is a review for Paulsgrove Surgery

Quick polite helpful,
Always aware of your needs.

— Cyril C

Verified review (1516171) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Excellent

This is a review for Heyward Road Surgery & Practice

I think the way 'A' was treated was excellent, the nurse had a lot of time with her and explained everything in the way that she understood.

— Anonymous

Verified review (1516166) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Heyward Road Surgery & Practice

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Heyward Road Surgery & Practice overall?

Excellent

This is a review for Kingston Crescent Surgery

My recent visit to Kingston Crescent surgery was excellent. Very professional and the covid precautions were very good.

— Sandra M

Verified review (1516162) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Appointment

This is a review for Cosham Park House Surgery

The staff are great but I was left 2 days with out help because I could not get through on telephone, I was very stressed.

— Anonymous

Verified review (1516157) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Always give an answer when needed. Very polite.

— Shirley C

Verified review (1516148) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your sharing your positive experience

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Recent appointment

This is a review for Somerstown Surgery

Seem like ages before anyone came to desk so gave up waiting at door checked myself in and took a seat and still waited before anyone appeared, though nurse and treatment excellent.

— Anonymous

Verified review (1516147) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

On a scale of 1 to 5, how would you rate Somerstown Surgery overall?

Kingston Crescent Surgery is excellent

This is a review for Kingston Crescent Surgery

Kingston Crescent Surgery is excellent. Easy to access by car and then a very short walk, which is important, but also, friendly, professional welcome from every member of staff, from reception, to nurses to doctors. We always choose this surgery if at all possible.

— Liliane H

Verified review (1516144) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Helpful and efficient

This is a review for Somerstown Surgery

I found receptionist very helpful and efficient and nursing very good too.

— David H

Verified review (1516145) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback we will share this with our staff.

On a scale of 1 to 5, how would you rate Somerstown Surgery overall?

Helpful and friendly

This is a review for Crookhorn Surgery

All staff very helpful and friendly.

— Emma S

Verified review (1516143) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?

Appointment

This is a review for Somerstown Surgery

Luckily l do not use the surgery often but have had no problems when l do go in.

— Anonymous

Verified review (1516142) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

On a scale of 1 to 5, how would you rate Somerstown Surgery overall?