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Portsdown Group Practices

Excellent rating from 16,941 reviews across 6 locations

5 out of 5 stars

+ 694 reviews from 3rd party sources. 17635 total reviews

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Displaying the most recent 10,000 reviews

Cosham Park House

3 out of 5 stars

This is a review for Cosham Park House Surgery

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Difficult to get though on the phones.
Very rarely seen by a GP, not often seen by the same nurse / person if visiting the surgery for an appointment.

— Anonymous

Verified review (1514035) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall? 3 out of 5 stars

I felt very safe

5 out of 5 stars

This is a review for Crookhorn Surgery

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It was so quick and I felt very safe.

— Susan M

Verified review (1514031) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Flu jab

5 out of 5 stars

This is a review for Cosham Park House Surgery

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No problems. Very efficient and speedy. Felt safe and in capable hands.

— Janet M

Verified review (1514030) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Flu vaccination

5 out of 5 stars

This is a review for Somerstown Surgery

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Flu vaccination went fine very good service.
I would like to add I put in a repeat prescription to Bobats chemist Tangier road on Friday 18th I didn't get it till Friday 25th I tried to phone to or three times only to be told by your phone system that we our extremely busy please try again.
I think you to sort out your phone system out I went with out my prescription for three days.
I think you don't need phone hub for all surgery's just the doctors have visit loads of other people I have spoken to think the same it's a very bad service.

— Anthony M

Verified review (1514027) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we will share this with our team and make changes where possible.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Very nice staff

5 out of 5 stars

This is a review for Heyward Road Surgery & Practice

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Very nice staff, I forgot my musk they didn't moan just gave me one, thank you.

— Dawn C

Verified review (1514026) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Heyward Road Surgery & Practice overall? 5 out of 5 stars

Flu jab

5 out of 5 stars

This is a review for Paulsgrove Surgery

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The trip was pleasant. On time and very friendly and helpful from the receptionist to the nurse giving the injection

— Anonymous

Verified review (1514024) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Service/care level very good. Some concern about infection security.

5 out of 5 stars

This is a review for Cosham Park House Surgery

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I recently attended Cosham Park Surgery and Crookhorn Surgeries for routine blood tests, Vitamin B12 injections, as well as MMR and tetanus prevention . This service was carried out efficiently and I felt that the level of patient care was high. Two days before my final b12 injection which was due on the Friday of the week I felt ill with sore throat and sneezing. I phoned Surgery to report this. It was agreed that I should stay away and re-book the b12 injection. On the following Monday I felt I had recovered and returned for my flu vaccination, receiving the final B12 injection at the same time. All seemed fine.
On the following day the cold-like symptoms returned and since then I have had a streaming nose, a hacking cough with mucus spitting - a really bad cold. I had been nowhere for three weeks or more apart from the Surgeries. The household was clear of infection until my Surgery visits. Now. one by one all the adults here are going down with it. My conclusion is that I picked up the cold at one of the Surgeries and brought it home. If this was the case, the question arises - If all the social distancing, hand sanitising and other measures closely observed by you, and by me, were not sufficient to stop the spread of a cold what chance have any of us got against the appearance of Covid 19?
My review does not seek to criticise, I am expressing my concern.

— Christopher B

Verified review (1514018) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we can assure you that we take every precaution when preventing the spread of diseases through use of social distancing, hand hygiene and use of PPE.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Very efficient

5 out of 5 stars

This is a review for Heyward Road Surgery & Practice

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Very efficient service with friendly, professional staff.

— Kevin A

Verified review (1514016) Review left 5 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Great Surgery

5 out of 5 stars

This is a review for Crookhorn Surgery

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Always friendly efficient and you always get to see the appropriate member of the medical team to deal with your problem.
Since the pandemic the staff have gone over and above to ensure you still receive medical advice.

— Elizabeth H

Verified review (1514003) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Made me feel safe

5 out of 5 stars

This is a review for Kingston Crescent Surgery

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Only went for flu jab, first time I have been since changes, very good fast service better than usual.

— Susanne R

Verified review (1513992) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Lovely staff

5 out of 5 stars

This is a review for Heyward Road Surgery & Practice

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Lovely staff and nurse at this practice!

— Lyn M

Verified review (1513990) Review left 5 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent Service

5 out of 5 stars

This is a review for Crookhorn Surgery

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In and out in about 10 minutes, could not have been quicker, excellent service.

— Kenneth B

Verified review (1513989) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Making an appointment

5 out of 5 stars

This is a review for Somerstown Surgery

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Service was excellent.

— Paul S

Verified review (1513986) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Polite, helpful and courteous

5 out of 5 stars

This is a review for Kingston Crescent Surgery

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I found all the staff very polite, helpful and courteous.

— Heather W

Verified review (1513985) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall? 5 out of 5 stars

Quick, efficient

5 out of 5 stars

This is a review for Cosham Park House Surgery

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Quick, efficient and was able to see a doctor the same day.

— Malcolm D

Verified review (1513981) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall? 5 out of 5 stars

Helpful and considerate

5 out of 5 stars

This is a review for Kingston Crescent Surgery

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Very good, helpful and considerate.

— Linda O

Verified review (1513979) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall? 5 out of 5 stars

Excellent

5 out of 5 stars

This is a review for Cosham Park House Surgery

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Visited for flu jab last week. Greeted in a friendly safe manner at the door . The jab was done quickly and I was out in no time. Excellent.

— Sean P

Verified review (1513976) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall? 5 out of 5 stars

I have been treated very well

5 out of 5 stars

This is a review for Kingston Crescent Surgery

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I have been treated very well by the surgery over the years and I have been here a long time. Thank you.

— Norma W

Verified review (1513977) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall? 5 out of 5 stars

Somerstown Surgery

4 out of 5 stars

This is a review for Somerstown Surgery

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Staff helpful and friendly

— Mostofa B

Verified review (1513974) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.
On a scale of 1 to 5, how would you rate Somerstown Surgery overall? 4 out of 5 stars

The Paulsgrove surgery

5 out of 5 stars

This is a review for Paulsgrove Surgery

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I find the Paulsgrove surgery excellent

— Pamela D

Verified review (1513973) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient