Portsdown Group Practices

Regular injection

This is a review for Somerstown Surgery

The staff at the surgery are always friendly and I saw them make an extra effort for those people who needed it.
Personally, I don't like the automated systems Portsdown Group Practice have introduced in the past few years and I have heard they have closed/are going to close the Heyward Rd Surgery which is my local surgery.
The Somerstown Surgery looks like it is a good size but it is SO impersonal (and was before Covid)
The sliding door into the building makes a loud noise everytime it opens and has done so for a long time. I am not sure if this is an issue for the surgery or building owners but it needs sorting.
Generally - I am grateful for the NHS and see caring people doing the best they can in a system that is being deliberately broken.

— Meg W

Verified review (1511634) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We would like to assure you we have no plans to close Heyward Road Surgery.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I felt safe

This is a review for Cosham Park House Surgery

I felt safe and the staff were very professional.

— Ruth H

Verified review (1511623) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My Nurse was friendly and helpful

This is a review for Kingston Crescent Surgery

I'm with this surgery for more than ten years. Most of the doctors and nurses are very friendly and helpful, but some of the old ladies in the reception behaved very rude, no smile on their face or no friendly talk. Sorry!

— Anonymous

Verified review (1511590) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you find our Reception staff to be rude we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

When I ask to see a doctor I expect to see one in person.

This is a review for Crookhorn Surgery

Seeing doctors on line, on the phone, by video clip or by any other means than face to face in a surgery is
a)damaging to patient/doctor relationship
b)damaging for correct diagnosis
c)assumes that all patients can be treated correctly, by remote means. This can mean that the patient can be completely given an incorrect diagnosis and provided with the wrong medication.

— Anonymous

Verified review (1511582) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback due to current circumstances it is much safer to have appointments over the phone rather than face to face for both our staff and the patients

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Daily visit to surgery for a week

This is a review for Crookhorn Surgery

Covid-19 rules you had in place we’re very good. Organised and efficient on arrival and able to maintain 2 metre social distance at all time. Felt very safe.

— Anonymous

Verified review (1511578) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment times

This is a review for Somerstown Surgery

For three weeks running I was given an appointment, for within two hours of asking. I regarded the recurring problem as urgent but at best hoped for appointments for within one or two days after making the request. To my knowledge, none of my friends or family get support like that at their surgeries.

— Michael S

Verified review (1511573) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind feedback, we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Ultrasound Scan Appointment

This is a review for Cosham Park House Surgery

Phoned QA as instructed and was informed my referral had been rejected. Waited for the surgery to contact me with further instruction or information. I gave up waiting phoned the surgery who knew nothing about the rejection but, will relay the situation to the Nurse Practictioner who wIll be in contact with me. Gave up waiting after 8 days and phoned the Practice again !
The Nurse Practictioner finally contacted me asked how I was and if the pain was any better or worse. I informed him the pain had subdued at which he suggested that we leave it there and if the pain returned to contact the practice. There was no explanation as to the QA rejection or why it took me three Weeks and two attempts for someone to contact me !

— Nigel B

Verified review (1511572) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Inconsistent messaging and inflexible processess

This is a review for Crookhorn Surgery

Messaging changes depending who you speak to. Processes are extreamly Regid not taking into account the complexity of illness/situations of patients. Tried to make a complaint about my personal circumstance and was basically just quotes the process and policies which I already understood.

— Anonymous

Verified review (1511568) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that we have not provided a service to your expectations, we will share your experience with our team and make changes where possible.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— john toner

T357059 Review left 5 years ago
This review complies with Google's policies.

Poor hanway service

This is a review for Cosham Park House Surgery

I made a report on the bad treatment I received from Dr Lookit and made a request for the manager to contact me.
But alas no response

— Dudley D

Verified review (1510396) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Been with Cosham Park House for about 12 Yr now, wouldn't ever change, never had many issues, nothing you wouldn't expect being a busy surgery, just wish there was more available appointments when needed but I respect its not that easy and you're all do ur best to make needs meet the patients and offer what you can to everyone.

— Tamar H

Verified review (1510021) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Happy with experience

This is a review for Somerstown Surgery

Very efficient and professional service.

— Jonathon G

Verified review (1509857) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind feedback, we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone/Reception staff

This is a review for Kingston Crescent Surgery

The member of staff who took my call I found unfriendly unhelpful and abrupt.

— Lesley J

Verified review (1509372) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you find our Reception / Contact Centre staff to be "unhelpful and abrupt" we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My feedback for my surgery

This is a review for Somerstown Surgery

I had surgery in a not so nice place to look at shall I say and needed a dressing changed daily from a nurse and I was treated with dignity and respect which I am grateful for.

— Anonymous

Verified review (1509371) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind feedback, we are pleased that you were treated with dignity and respect.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Still a great Surgery, but struggles with Customer/Patient engagement

This is a review for Cosham Park House Surgery

Great service when you talk to staff. Issue is being able to talk to someone in the first place, telephone ping pong, records saying "patient advised" when I sit here having received no feedback. Follow up is sometimes a bit patchy. Inability to email someone regarding someone to get feedback would help and reduce phone calls. But still a great service.

— Guy P Guy P works at Oracle as Business Development Director

Verified review (1509334) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House surgery

This is a review for Cosham Park House Surgery

Level access with Covid precautions. Reception staff polite and willing. Leaving the building by same door meant calling up few stairs to ask to be let out. Fine when staff are so willing but would be different if many people around.

— Rachel W Rachel W works at Church of England as Priest

Verified review (1509324) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick & Easy

This is a review for Crookhorn Surgery

Routine visit to the surgery. Easy to make the appointment and in and out in a flash.

— Kenneth W

Verified review (1509319) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service

This is a review for Somerstown Surgery

Staff are always polite and helpful.

— Joseph B

Verified review (1509310) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind feedback, we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Thank you for help and understanding.

— Anne M

Verified review (1509157) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

'Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Good all around service

— Paul M

Verified review (1509115) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?