Portsdown Group Practices

3 Monthly Vitamin B12 Injection

This is a review for Crookhorn Surgery

My appointment was for 11,40 am. I rang the front door bell at 11.30 and was admitted to the waiting area, remembering to use hand sanatizer laid on, before 'booking in' I was promptly attended to at approximately 11.40 and within 5 minutes had had my injection, and had left the surgery by 11.50.

— Donald S Donald S works at N/a as Retired

Verified review (1507889) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Pressure Review

This is a review for Paulsgrove Surgery

Very efficient service by Receptionist and Nurse.

— Anonymous

Verified review (1507814) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Very satisfied, friendly, helpful and polite.

— Anonymous

Verified review (1507810) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

First Class

This is a review for Crookhorn Surgery

I was extremely impressed with the service, very caring nurses and staff.

— Anonymous

Verified review (1507809) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pleasant and precise

This is a review for Somerstown Surgery

It waa good to go somewhere that knew what they were doing and performed it correctly and with ease. Not causing any panic or worry for the patient.

— Lynne H

Verified review (1507807) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Somerstown Surgery

Blood test. Staff were friendly and only had a short wait before seen excellent service.

— Beverley F

Verified review (1507803) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Talking to GP

This is a review for Kingston Crescent Surgery

I find it difficult to get through to the GP practice as forever on hold. Staff do treat you respectfully but lately I have been to do an EConsults rather than speaking to a GP. I think it may be a good idea for the GP to review the patients notes before speaking to the patient.

— Anonymous

Verified review (1507447) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Skin problem

This is a review for Cosham Park House Surgery

Completing the online form was useful as I was able to express fully my problem. However the outcome was as expected - a problem not covered by the NHS. However no advice on how to obtain information/help elsewhere.

— June M

Verified review (1507443) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Receptionist could be more helpful

This is a review for Kingston Crescent Surgery

I found Hanway surgery unhelpful. Patients should be be made aware when changes occur! Booking prescription online impossible. Tried several times without success using imformation that was provided by surgery. More communication needs to be put in place between surgery and pharmacy. Was unawre that I had to request repeat prescription from pharmacy, I tried 3 days to contact surgery without success, contacted Kingston road and was told to request prescription from pharmacy. I did that as by now I had run out of medication for high blood pressure and hht medication but still had to wait a further 2 days.

— Susan G

Verified review (1507435) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Due to the high demand on GP services, it is regrettable, but necessary, for patients' to take ownership for ensuring timely requests for the medication they require. We would suggest your sign up for on-line prescription requests to avoid any delays.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Poor communications

This is a review for Kingston Crescent Surgery

Tried to get a prescription review. Telephone recorded messages are confusing as incorrect, telling you what time to call and then when you do office is closed. I was told my prescription had been sent to pharmacy, turned up only to discover this was not true. When you do speak to a person, some can be quite abrupt and brusque. One girl barked at me for my date of birth as i had not heard what she said and stupidly told her my name. I get ghe impression that reception staff find us patients as stupid and an inconvenience.

— Anonymous

Verified review (1507419) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you find our Reception staff to be "abrupt and brusque" we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Hanway review

This is a review for Cosham Park House Surgery

Very poor trying to get an answer on the phone, tried for hours, others say the same. Getting prescriptions signed off is also poor.

— Richard H

Verified review (1507406) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither likely nor unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A very clean bright surgery , staff very polite and helpful.

This is a review for Kingston Crescent Surgery

As above a very clean bright surgery, staff polite and helpful all social distances kept.
I was very happy with my appointment.

— Linda W

Verified review (1507401) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

'Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Hanway Surgery

This is a review for Cosham Park House Surgery

Always a good service.

— Anonymous

Verified review (1507386) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good care

This is a review for Kingston Crescent Surgery

The staff are polite, efficient and caring.

— Circe C

Verified review (1507380) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

'Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Cosham Park House Surgery

Denied my meds as needed a med review but didn't tell me. No appointments ever

— Leigh C

Verified review (1507260) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends,' in August at Cosham Park House 135 appointments were not attended, this is a total of lost clinician time of 55.3 hours or 2.3 weeks, an average cost of £1,729. If these had been cancelled more appointments would have been available to others.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Phone enquiry re test results

This is a review for Somerstown Surgery

I was pleased to learn that my results were normal but do have to say it would have been nice to have all the details. This is both for myself and for a private (very experienced) nutritionist I see. However, the doctor concerned was thorough in other ways and listened to concerns and was able to respond well. We got cut off at one point but she rang back to make sure we had finished and that I was OK.

— Alida B

Verified review (1507255) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we will share this with our team and make changes where we can.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

They all Care!

This is a review for Crookhorn Surgery

Everyone at the two different surgeries I attend go out of their way to help you and make you feel they care, Receptionists, Nurses, Doctors, They all Care! Thank you everyone.

— David S

Verified review (1507213) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly service

This is a review for Cosham Park House Surgery

Never had a negative encounter using the service, doctors, nurses, phone operators and reception are always a pleasure to deal with. If you don’t have time to talk or visit the online consult service is a good alternative.

— Jamie W

Verified review (1507189) Review left 5 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone call

This is a review for Crookhorn Surgery

Did an e consultation online and Dr called me next working day, I was satisfied with the outcome.

— Dawn F

Verified review (1507184) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are satisfied with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Felt very safe

This is a review for Somerstown Surgery

Having an appointment during covid I felt very safe in the surgery. The safe were friendly and said that was need to be done within the surgery. The receptionist was very quick to react to a person trying to attend the surgery who wasn't wearing a mask, explaining them politely they couldn't walk in.

— Jodie M

Verified review (1507176) Review left 5 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to share this feedback.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient