Portsdown Group Practices

Prior to Corona, the clinic functioned superbly. However, with the onset of this virus, I actually feel the service has further improved. While it's great to see my doctor face to face, thats not the reason for visiting the clinic. Receiving a phone call the same day with a doctor, any doctor, is convenient, faster than before and I hope this system remains for along time

Dr Morris was very helpful and efficient.

I needed to dispose of some sharp and had been given some incorrect advice (after a long wait on the phone). I was told that I needed to contact my gp for a referral form to the council to get the sharps removed. I was advised to contact my pharmacy but when I called them they said I needed to speak to someone at my surgery. After my second call to the surgery the receptionist sent me a form to complete by text. I didn’t need to involve the surgery or the pharmacy but I didn’t know that. I completed the form on line and the council asked for dates to pick up the sharps from my home. I was a bit short I’m afraid, which I regret and apologise for but I had been on the phone for 40 minutes and was frustrated by being given the wrong guidance by PCC.

I was seen in good time.

Efficient service, in and out within 5- 10 minutes.

Great difficulty in arranging an appointment in view of my medical history. Phone lines not always operational during stated times. No reply received from my text and replies received to my e-mails avoided my situation. It took a week to eventually get an appointment, and surgery now want to see me again this Friday 31st July. It was only by contacting QA hospital, who said I should be seen that I eventually got somewhere, Bearing in mind your notice, re Covid 19, things could have been handled better. When I went for my appointment, there was only (1) other patient waiting to be seen, but there was at least (6) staff on the premises.
I understand about the pandemic, but I think part of the reason is also you have acquired Hanway Road, Surgery, and could be overstretched. Sorry to have to write this, but better management skills are needed or be reviewed

I very much regret having to write this review, but my situation could have been handled better, bearing in mind I have had (2) previous strokes, and was in great fear of suffering a 3rd, also my mobility has decreased significantly.

Sadly, on this occasion, I felt unable to give you a 5 star review and I hope your 'practice manager' will be involved with this.

Not my usual practice due to covid, but found the surgery staff to be very friendly and efficient throughout during my recent visit for a blood test.

Excellent service with there patience and very kind too.

I have always given a high standard. But lately with appts they sometimes get them incorrect .

Well, first I got lost, typical of me! But while at the surgery I found them all to be brilliant given the current climate conditions.

Dr was extremely kind and understanding and didn’t rush me

I am very pleased with the way the staff and doctors deal with their patients.

Very profesional

We always like coming to this surgery than our own one.

Helpful when needed.

As always doctors and staff are friendly and helpful. And I am happy to give them 5 stars, thank you.

I think it's a nice new facility although preferred Heywood road as it was.

Never had any problems, some things take a little longer but always get results.

It was fine they were helpful.

I went for a diabetic review, it was very thorough, as usual they detected an unusual beat in my heart they did an ECG there and then and found nothing to worry about. Brilliant service from the receptionist to the very friendly and caring staff.