Portsdown Group Practices

I needed to make a diabetic review appointment and you always had to phone after 2pm for a routine but when I phoned the message said for routine appointments phone after 10am and when they send a text asking me to make the appointment it would have been nice if they put on the text message to phone after 10am instead of after 2pm as before. I had a choice of which surgery I could go to as Cosham Park House were not issuing appointments for Cosham Park House.

Excellent precautions throughout,
Courteous helpful staff

Request for help was dealt with satisfactorily by Doctor.

My blood test appointment was completed quickly and efficiently. The nurse who took the blood was very pleasant and helpful.

Friendly and professional staff.

The staff were great but I had to wait nearly 2hrs for my required jab, as they didn't have it at the surgery.

I received a remote call from having a blood test last week with my results and advice of the next steps, the caller was efficient with information and explanations, very friendly telephone manner and made me feel relaxed as though I was sat in front of her at the Surgery.

I have always found very efficient and friendly practice, and especially so under these unprecedented circumstances. Excellent!!

This is the most recent example of difficulties I’ve had with Portsdown Group. Bearing in mind this is during a pandemic lockdown...My surgery is 100yards from my house, but I was sent to Kingston Crescent, a drive away, feeling unwell to see not a GP but a nurse practitioner. She gave me antibiotics but admitted they were not the ones she felt I needed, but the only one the system would allow her to prescribe. She sent me to the Hub, another surgery nowhere near mine, to get a blood test with no paperwork. Feeling unwell and in baking heat I arrived only to find the nurse had not recorded my appointment earlier in the day or the required requested test, so the person waiting to take my bloods didn’t know what she was being asked to do. I waited while she attempted to work out who I’d seen and what they wanted her to do. The same afternoon I got a call from Hanway Road surgery...I was being referred to the hospital and had to pick paperwork up- it could not apparently be sent by email, I had to collect in person. I didn’t know where the surgery was but the caller gave me directions. A couple of days later, I feeling a little better, I walked in the baking heat, during a pandemic, to Hanway road surgery (it took 40 mins from my home) only to find they had no idea why I was there, had no record of what they had to give me and there was no paperwork. They did not understand why I would have been told to go to them. I walked home again, called hospital who confirmed that no paperwork was required.

On a different occasion I was told I had to go to the hub to see a GP. when I arrived he asked why I had chosen to be seen at the Hub. I said it was where I was told I had to go and only surgery that had a GP available. He said he had driven from Heyward Road surgery, (my nearest surgery) because he was told it was where I wanted to be seen. We had both driven to somewhere less convenient for the appointment. It’s like there is no communication or organisation at all.

When I eventually found somewhere to park, entering the building was easily accessible, chairs were placed with social distancing in mind, I sanitised my hands and spoke to receptionist, I did not have to wait long to be called forward and felt very safe whilst having my bloods taken. Well done to Somerstown practice for a safe experience.

Even during lockdown it’s been easy to book routine appointment (regular B12 injection). Reassuring rules put in place.

A problem with my original blood test results. In an ideal world this should never happen, but human error kicks in now and again but still this was under your control. I would have expected a more personal approach.
I had a fairly early appointment but once again it was 30mins late. The nurse who saw me was very apologetic about the original results being corrupted and that I had to do them again. After all it wasn't her fault. Overall I am satisfied but as a Diabetic when is the follow-up call?

The surgery was very clear where you could sit. The nurse was very nice and friendly which made it easier to enjoy your visit. Instead of worrying about it. Thank you for being a good surgery. That's what we need at this time.

I didn't have to wait long, the staff was quick and efficient.

My visit to the surgery was very good and the nurse that took my blood made me feel at ease and I didn't feel any pain with the needle so thank you nurse and the rest of the staff you are amazing.

It would help if u could c a doctor

I attended for an 8am blood test. Wasn't seen on time but when I asked if I could have my blood pressure taken the nurse said she didn't have time as each patient was only allocated a few minutes for each appointment. I totally understand how under pressure our NHS staff are under but I am also concerned for my health having had some recent BP issues. The nurse I saw was friendly and professional I just left feeling disappointed and frustrated as I will have to make another appointment just to get my BP checked.

Friendly crew and proper responsibility.

It was a very pleasant experience as I knew the person taking my blood.

I'm very happy with the way that you are doing this service, the doctor gave me some good advice on how to try and do it.