Portsdown Group Practices

The length of time to arrange an appointment

This is a review for Cosham Park House Surgery

The practice needs to improve the waiting time especially for appointments. The waiting time to contact the practice by phone is far too long.
I am happy with the treatment that I have received but the comments above need to be acted on.

— Peter H

Verified review (1500852) Review left 6 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither likely nor unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

Routine blood test done efficiently and on time .

— Anonymous

Verified review (1500850) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Crookhorn Surgery

It is so frustrating that my prescription always get mixed up and even go to the wrong place. It is so hard to get to talk to a doctor - and in the last six month I have been in hospital most of the time and had NO support from the doctors.

— Alan J Alan J works at n/a as retired

Verified review (1500848) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that our service has been "frustrating" we will share your comments with our team

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

First class in all respects

This is a review for Crookhorn Surgery

First class in all respects. Follow up appointments instigated by practitioners. Thank you.

— Michael M

Verified review (1500847) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Paulsgrove Surgery

The receptionist was very efficient, she directed me into the waiting area and indicated were to sit while waiting. The nurse came out for me, she was very chatty, took my blood and told me that I’d hear from my surgery within five days if there was a problem with the test.

— Sylvia W

Verified review (1500846) Review left 6 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Don't know

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

This is a review for Kingston Crescent Surgery

Thank you so much for your help

— Sarah H

Verified review (1500845) Review left 6 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Review

This is a review for Paulsgrove Surgery

Everything was fine and clear

— James O

Verified review (1500844) Review left 6 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treatment

This is a review for Cosham Park House Surgery

Good service considering the on going battle with Coronavirus.

— William B

Verified review (1500843) Review left 6 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Phone consultation with Doctor

This is a review for Kingston Crescent Surgery

Excellent, helpful, efficient, friendly and effective.

— Lee P

Verified review (1500842) Review left 6 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

This is a review for Paulsgrove Surgery

I have always found a positive experience when visiting the Paulsgrove surgery.
In this terrible time I felt very safe with the social distancing. Also the sanitizers for hands were ready for use.

— Jacqueline J

Verified review (1500841) Review left 6 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

My experience of visiting the doctors during this difficult time was quick and easy

— Anonymous

Verified review (1500840) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My Doctors Excellent Group Practice.

This is a review for Crookhorn Surgery

Whole Practice runs smoothly, Everybody pleasant polite and very helpful. Thank You.

— David S

Verified review (1500839) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

No issues

This is a review for Cosham Park House Surgery

I was happy with my treatment.

— Anonymous

Verified review (1500838) Review left 6 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

B12 apointment

This is a review for Crookhorn Surgery

Very efficient nurses, frieindly.

— Anne R

Verified review (1500837) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Get a new phone system or give the surgeries their own number!

This is a review for Crookhorn Surgery

Was contacted by the surgery to go for a blood test, I went, it was done on time, all very straight forward and well organised.

I don't have a problem with the Crookhorn Lane Surgery but I do have a major problem with your telephone system, if you don't get this sorted I may have to look for an alternative to gp ..... the waiting time for someone to just answer the phone is horrendous and unacceptable!!

— Nicola C

Verified review (1500836) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treatment

This is a review for Cosham Park House Surgery

Gave good advice about my treatment.

— Simon O

Verified review (1500835) Review left 6 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood-test review

This is a review for Crookhorn Surgery

I was in surgery for a routine blood test after having continued throat infections.

— Adam C

Verified review (1500834) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your rating, we are pleased you had a positive experience.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional service

This is a review for Cosham Park House Surgery

I am new to the Cosham Park House Surgery and I can say that my first experience was very favourable. I was contacted within 24 hours and my issue was resolved immediately. Great service many thanks.

— Iraine L

Verified review (1500833) Review left 6 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review

This is a review for Crookhorn Surgery

Good service

Phones could be better

— Malcolm M

Verified review (1500832) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice. We continue to monitor our phones in terms of call volume and response times, and hope that we are able to further improve the patient experience.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good Service

This is a review for Crookhorn Surgery

Very good service. Staff very friendly

— Anonymous

Verified review (1500831) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient