Portsdown Group Practices

Appointment for a vitamin B12 deficiency injection

This is a review for Crookhorn Surgery

I normally attend Cosham Park House Surgery. However, these are exceptional times regarding the Covid 19 pandemic. I found getting to the Crookhorn Lane Surgery fairly straightforward. Just two short bus rides. The staff there were very polite, and I received prompt attention.

— Donald S Donald S works at N/A as Retired

Verified review (1500732) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kind and understanding

This is a review for Kingston Crescent Surgery

Phoned for an appointment and was seen the same day. They were professional, kind and understanding.

— Anonymous

Verified review (1500726) Review left 6 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

Blood test done twice but not received any call back

— Anonymous

Verified review (1500725) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cough and chest problem diagnoses

This is a review for Kingston Crescent Surgery

I have had a breathing problem since February ,due to covid19 I did not contact surgery till April when I got really bad , the only help I got was by telephone calls which involved three blood test and X-ray at walk-in centre and blood test at somerstown also prescriptions for a puffer and nasal sprays. At moment waiting for respiratory nurse to phone in a weeks time to see if things have improved.I still have not seen a doctor yet which is what I find frustrating as I’m sure this could of been sorted sooner .

— Michael P

Verified review (1500724) Review left 6 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

B12 injection

This is a review for Somerstown Surgery

Very well organised in this current climate but patients made to feel safe at all times.

— Lynn M

Verified review (1500723) Review left 6 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Physio support Ricky

This is a review for Paulsgrove Surgery

We have found RIcky to be extremely helpful, responds very quickly, very understanding and patient. Goes above and beyond to be helpful. Thank you

— Jacqueline B

Verified review (1500721) Review left 6 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quite pleasant

This is a review for Somerstown Surgery

The signage at the time could have been better placed before entering the surgery as receptionist was a bit abrupt asking “stay there sir, what you here for” in a rude manner but due to the circumstances at the time I could understand that as I did sort of waltz in but the other staff she asked to know that I was in for a blood test replied in a different way and more calming.
The lady who took my sample was very friendly and approachable.
Overall

— Anonymous

Verified review (1500720) Review left 6 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide your feedback, which will be shared with the team at Portsdown Group Practice. We are constantly reviewing how we manage our reception and access during COVID, and are endeavouring to make this safe and seamless.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Visit to see Practice Nurse

This is a review for Somerstown Surgery

The Nurse was excellent, very professional and skilled at the procedure, made me feel comfortable and fully respected my dignity. A lovely friendly disposition too.

— Anonymous

Verified review (1500719) Review left 6 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither likely nor unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Injection

This is a review for Somerstown Surgery

Came for my 3 monthly Injection, smooth visit

— Mark A

Verified review (1500718) Review left 6 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good service

This is a review for Cosham Park House Surgery

Very pleased with the service provided, I was given an appointment quickly, on the day of the appointment I was seen straight away and the nurse conducting the appointment was very friendly, explained everything that would happen and answered all of my questions. I felt very comfortable throughout and happy with the measures in place to help protect staff and patient from the risk of Covid-19.

— Emma C

Verified review (1500714) Review left 6 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Happy with service

This is a review for Crookhorn Surgery

Very efficient in the situation we are in at the moment. I don't to say too much more as I attend appointments and receive treatment which is normally blood tests or similar then leave taking care to practice safe distancing.The staff are polite and efficient which is all one needs .

— George M

Verified review (1500712) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good surgery

This is a review for Somerstown Surgery

Very good and helpful.

— Joanne B

Verified review (1500710) Review left 6 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

This is a review for Somerstown Surgery

Staff are always friendly and helpful even during this pandemic. Wasnt sure if I would still get my injection I need but they phoned me and went through the process.

— Sonia A Sonia A works at Tesco as Retail manager

Verified review (1500708) Review left 6 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Impressed

This is a review for Cosham Park House Surgery

Due to safety I was impressed by consultation over the phone and prescription straight to pharmacy. Doctor contacted when expected

— Anonymous

Verified review (1500701) Review left 6 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone Communication

This is a review for Crookhorn Surgery

I contacted the surgery to request a telephone consultation, a doctor returned my call within the hour and my problem was resolved.

— William C

Verified review (1500700) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Somerstown Surgery

I had my blood taken by the nurse and i didn't feel a thing the was perfect

— Anonymous

Verified review (1500699) Review left 6 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Somerstown Surgery

Very organised and efficient, seen on time, kind friendly professional staff.

— Anonymous

Verified review (1500694) Review left 6 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone Consultation

This is a review for Crookhorn Surgery

Thorough Diabetic review Carried out.

— Anonymous

Verified review (1500692) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetes blood test

This is a review for Crookhorn Surgery

Routine blood / pressure check carried out, greeted at door, self login simple to use, receptionist directed me to seating area. Appt was on time, quick and efficiently all were friendly and professional.

— Garry K

Verified review (1500691) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Needed advice about my ear

This is a review for Crookhorn Surgery

Needed ear treatment, waiting for call from GP, got a prescription was told it will be ready in 2 minutes to collect from the chemist next door to the surgery.
It wasn’t there, surgery now closed. I came back in the morning still no prescription, contacted the surgery and they game me a copy of the prescription that had been sent over, handed to the chemist waited 20 minutes for it to be ready.
This should of been a 10 minute thing but 45 minutes later and I walk away with my prescription. Not good. I would rather suffer than go back.

— Christel S

Verified review (1500690) Review left 6 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that our service has not met your expectations. We will share your comments with our team and if you wish us to investigate further please contact us on 023 9262 7765.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient