Portsdown Group Practices

Although the nurse who undertook the appointment for myself and my baby for our 6 week check kindly took the time to also complete a blood test for me I was shocked by her professionalism. Firstly as a first time mum suffering with anxiety, I entered the appointment very tearful due to being very scared about being out of the house with my baby. She asked me what was wrong and I said I was worried my baby may get the virus to which she replied well if she does it won’t really affect her much anyway which I was shocked at. During the examination of my baby she then put her finger in my baby’s mouth to stop her crying. This made me very worried due to the virus being around at the moment and Her putting her finger in my baby’s mouth without my consent and I also felt it was very unnecessary. I was very unsure why she had done this and then she said that it was to stop my baby from crying. Although the nurse was wearing gloves it did not fill me with confidence that this had happened and then spent the next few days worrying about the health of my baby.
A few days after the appointment I had a telephone Appointment with my health visitor who had my baby’s notes on the screen. Nothing about my anxiety had been recorded as well as my baby’s head circumference measurement being missed off. The nurse had put no measurement and just plotted it as the 50 centile. When I gave the health visitor the measure it was actually the 75th centile. The nurse’s initials were CC. I was so unhappy with the service I received that I made sure that my appointment was for my baby’s immunisations was booked at another clinic so that I would not see her again.

I found a nurse that could get my blood first time, I was very impressed.

Excellent service. The receptionist was extremely patient and dealt with my query, explaining that I would have to phone at 10.00 for a blood test appointment.
She was reassuring and polite, taking plenty of time to ensure that I knew what to do and who to phone.

I contacted the surgery as very unwell and as always they we brilliant. Had to go to a different surgery to be seen but all safety standards were fully met making me feel at ease. Great doctors surgery with caring staff across all professions. Could not fault.

Pandemic and Blood test!
Having been called to have a blood test for pre diabetes screening, we were asked to wear a face mask, which I did and I chose to wear gloves as well. I have been self isolating due to my age, the receptionist is always very friendly and helpful. The nurse who took the blood was well protected and explained why she had to wear it, also very efficient and friendly.

I had a blood test. Waiting time and arrangements were satisfactory. Staff were courteous and efficient.
Test results show four quantities outside reference range, but result is "Satisfactory" and "no further action" is required. I would like that result to be confirmed and explained.

I arrived at the Surgery 5 minutes ahead of my appointment for a Blood Test. There was one person ahead of me at the Receptionist. Consequently I remained outside the closed double-door entrance until he was admitted to the waiting room. I showed my appoinment sheet and was was also admitted into that room. I was wearing PPE equipment and sat a Social Distance from this other person who (as I found out) had arrived well before his appoinment time but was still admitted to the room. He was not wearing any form of protective mask or gloves.
We both waited for around 5 more minutes during which time two other people were allowed into the room. None were wearing any masks and their positioning within the enclosed room made observing Social Distancing near impossible due to the numbers present. Plus one of them had a cough!!!
My name was called for my Blood Test just as a fifth person arrived at the receptionist window.
At my Doctor's Surgery there is a very strict limit as to the numbers allowed into the waiting room and bascially follows a sensible one out replaced by one in, with any excess having to wait outside.
I was appalled by what I witnessed in terms of the bad organisation. No wonder Covid 19 is still being spread.

On time was the call and all info was well described and the outcome was very well laid out and no other problems were encountered, Keep up the very good work.

Receptionist was helpful. GP called back promptly and did not rush consultation.

Nurse was very lovely and reassuring in the treatment room.

I was somewhat surprised to receive a call asking for me to attend the surgery for tests. These tests then lead on to another call asking me to attend QA on a certain date. THis did unnerve me slightly. I did attend which lead on to me having 2 stents fitted. The service I have recieved from the Surgery and NHS in general has been superb. However,the initial call and subsequent events did come out of the blue and has given my wife and myself some slight distress.

Well looked after from all staff present today, welcoming member of staff guided me in, reception staff thoughtful, helpful & kind. The doctor I saw, knowledgeable straightforward with what I needed to know in order to help myself.
A very pleasant experience today. Thank you.

I had a telephone check up but found it hard to hear properly. So I just wanted phone call to finish but that is just me.
I understand why it had to be done and would not of like to of been any different.

A regular PSA blood test and Mandy knows just where to stick her needle in me !! This was at Crookhorn and not CPH but was just as easy and quick and nearly painless but I am a squinny so no worries there.
Thanks to all at your surgeries for excellent and dedicated care, very best wishes from me.

Had an appointment for a blood test. Friendly receptionist, lovely nurse . Later had a call from the doctor to discuss further tests . All in all a really positive , caring experience.

It was a strange experience due to the restrictions imposed because of the Coronavirus but it all went well and I was treated very courteously.

Clean and friendly with reasonable parking

Lovely staff as was the doctor I saw .

I can't believe the negative comments made. I have never had a bad experience at this surgery from receptionists to nurses to GPs. They are all without exception extremely friendly, professional, and caring. It's sometimes difficult to get an appointment but that's the same everywhere. The eConsult form works well and I have received very prompt responses. Thank you all!

My visits took place during the lockdown. I found the staff friendly, reassuring and the things put in place ie hand gel, social distancing etc helped to make me feel safe.