Portsdown Group Practices

Very good and helpful

This is a review for Somerstown Surgery

Alright everyone at the surgery are very good and helpful.

— Trevor H

Verified review (1485468) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Somerstown Surgery overall?

Lovely service

This is a review for Somerstown Surgery

Lovely service at the surgery and Gemma was great at taking my blood, very professional!!

— Diane R

Verified review (1485441) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Somerstown Surgery overall?

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

All staff were friendly and helpful. The nurse I saw was very informative and professional, she made me feel comfortable during my appointment. The reception room and consultation room I was in had a high standard of clean and we're both very tidy and well kept.

— Anonymous

Verified review (1485426) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Excellent service

This is a review for Kingston Crescent Surgery

Excellent service, however very difficult to book an appointment.

— Catherine H

Verified review (1485394) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Helpful GP

This is a review for Somerstown Surgery

Helpful GP- I'm scoring the GP. Sadly chronically underfunded by the government so always difficult to get an appointment.

— Sarah S

Verified review (1485391) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Somerstown Surgery overall?

Appointment

This is a review for Crookhorn Surgery

Counter staff/reception is not very helpful but doctors and nurses excellent

— Daniel G

Verified review (1485367) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Wonderful doctors.

— Ann H

Verified review (1485368) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?

Somerstown Surgery

This is a review for Somerstown Surgery

I found a lump, called the surgery, a few hours later I was seen by a doctor. I'm very happy with the service I received.

— Steven D

Verified review (1485362) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Somerstown Surgery overall?

The staff are wonderful

This is a review for Kingston Crescent Surgery

The staff are wonderful and very helpful.

— Anonymous

Verified review (1485356) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

The medical staff are good it is just the appointment system that is ludicrous, why you just can't book an appointment in advance simply is beyond me, very frustrating

— Lisa R

Verified review (1485342) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends,' in October at Kingston Crescent 135 appointments were not attended, this is a total of lost clinician time of 55.3 hours or 2.3 weeks, an average cost of £1,729. If these had been cancelled more appointments would have been available to others.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

No good.

This is a review for Kingston Crescent Surgery

Is the worst practice I've know.. your general enquiry number should be open all day not just 2pm. Had to chase up my own results. Receptionist always blank people why wasting. Never a warm welcome no smiles. My last one queens rd. Best ever. Cannot get appointments. Even though dr get £100 per patient. As a manager. Badly run I always see.

— Anonymous

Verified review (1485326) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Was sent to this surgery other than my usual one after calling 111.
Really good quality care, I really felt listened to and that time was not an issue. Was also given blood tests immediately as a precaution without having to wait at all, and as a result got the assurance I needed that I had no underlying problems. Would recommend the doctor's surgery.

— Anonymous

Verified review (1485316) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Quick and swift service

This is a review for Kingston Crescent Surgery

Quick and swift service, with knowledgeable, help and friendly staff.

— Anonymous

Verified review (1485305) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Blood Test

This is a review for Crookhorn Surgery

Service was fine but I was lead to believe it could be done the same day, this was not the case so I had to come back.

— Susan P

Verified review (1485223) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Diabetes review

This is a review for Crookhorn Surgery

The review went very well and the diabetes nurse was very good at explaining about the new injection injection I was going on.

— Irene M

Verified review (1485199) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback. We are glad that you had a pleasant experience with us at Portsdown Group Practice we will share your comments with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Considering the number of patients, the surgery does very well

This is a review for Kingston Crescent Surgery

Kingston Crescent surgery tries it's very best to look after it's overloaded work load. Usually 99% of the time with great success.

— Anonymous

Verified review (1485169) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Well done

This is a review for Kingston Crescent Surgery

The nurse who changed my blood pressure has helped so much.

— Mohammed B

Verified review (1485120) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Surgery.

This is a review for Crookhorn Surgery

Excellent Doctors, Nurses and staff. Great facilities and good parking. Pharmacy just next door too.
Only slight gripe is the appointment system. Unable to book an appointment in advance as never any appointment slots left.
Usually able to be get one by ringing on the day though.

— David N

Verified review (1484534) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Appointments

This is a review for Kingston Crescent Surgery

Trying to get to see the doctor is the hardest part. In other surgeries there has always been a drop in session where you can wait to be seen on the day.
Here it is to phone but you can not get through, once I was told to go to walk in clinic even though I was in the surgery because I knew I had a kidney infection and needed antibiotics but could not get to speak or see a doctor to do a prescription.

— Anonymous

Verified review (1484518) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Great surgery

This is a review for Crookhorn Surgery

I cannot fault this surgery. I have been a patient here for almost 30 years and have always found the staff and Drs extremely pleasant and helpful. The service is also much quicker now with the computerised booking in. Extremely satisfied.

— Debra B

Verified review (1484514) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient