Portsdown Group Practices

Appointment with nurse

This is a review for Kingston Crescent Surgery

Went in on time , staff friendly had B12 injection and left

— Anonymous

Verified review (1483816) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Stop lying

This is a review for Kingston Crescent Surgery

Blood tests are plain & simple; & call me suspicious, but I always get these feedback opportunities after a blood test, which seem to be booked very easily. I wish the same could be said about a standard Dr appointment. What on earth has happened over the years. Every time; "well if you phone at the crack of dawn" I have a feeling the more computer savvy, are sitting at their laptop or phones & sniping the appointments, before anyone else gets a look in. My mum 68, was at the Surgery on several occasions, 10 minutes after doors opening. "Ah sorry all appointments have gone" How is that even possible. I hear that the Hanway surgery is closing, & you'll be taking their patients on; you really shouldn't, as you can't cope with the quantity patients you have at present.

— Colin G

Verified review (1483798) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Inconsistancy

This is a review for Crookhorn Surgery

Never sure whether a visit will go well or not. sometimes the prescription is wrong or sent to wrong chemist and the mistake is not discovered for 7 days when collecting. Wait a week to see the Dr. and appointment is cancelled . Instead of offering an alternative the patient has to try and ring for a new appointment. The staff are very good

— Josephine M

Verified review (1483707) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that our service has been "Inconsistent" we will share your comments with our team

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely Or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

A Beacon of service delivery on behalf of the NHS

This is a review for Kingston Crescent Surgery

I have been a patient of the then Heyward Road Surgery for over 25 years in that time I have been blessed with the very finest of service and care from doctors and medical support staff to admin team that the NHS has to offer. In my own case having been diagnosed with Male Breast Cancer in 2006 I have had more than my share of the NHS front line services - the team have kept me on the road and the service having now grown to near empire size hasn't faltered one bit - as a visitor more recently to all of the practices I can vouch for a level of service which remains unsurpassed. Keep up the good work.

— Anonymous

Verified review (1483644) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Blood tests

This is a review for Crookhorn Surgery

The nurse who did my blood tests has been at the surgery a while now and she was very good.

— Kenneth M

Verified review (1483523) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely Or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Surgery is too busy- not enough doctors

This is a review for Crookhorn Surgery

Can never get a routine appointment, always difficult to get advise as you can only phone at certain times now and when you do it’s super busy and you can’t get through, not enough doctors and appointments at this surgery. It has become very stressful.

— Joanna A

Verified review (1483507) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends,' in October at Kingston Crescent 135 appointments were not attended, this is a total of lost clinician time of 55.3 hours or 2.3 weeks, an average cost of £1,729. If these had been cancelled more appointments would have been available to others.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Getting through to the surgery

This is a review for Crookhorn Surgery

It is very difficult when like most people who work full time to ring the surgery as you cannot sit on the phone in a queue and list to a recorded massage saying you are number 18 in the queue.
I really do appreciate that everyone is very busy but come on!
I recently had a medication review & was told if I did not hear from the surgery to ring and make an appointment but I am unable to spend up to 40 minutes in a queue while at work. Then when I get in from work the surgery is closed.

— Anonymous

Verified review (1483505) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely Or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Booking blood test

This is a review for Crookhorn Surgery

Pleasant staff, easy to book on preferred date.

— Richard L

Verified review (1483501) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Emergency appointment

This is a review for Kingston Crescent Surgery

The nurse was a great help, gave me excellent advice with my dental abscess.

— Anonymous

Verified review (1483499) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Called in to renew a prescription

This is a review for Crookhorn Surgery

Reception pointed out that I was due Tetanus and MMR. Waited and was dealt with in a few minutes.
Did the wife at the same time.

— Malcolm J

Verified review (1483492) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely Or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Very good experience

This is a review for Crookhorn Surgery

I arrived a little early for my appointment and was called in a little earlier than my appointment time. I was listened to and was examined thoroughly. I was very pleased with my consultation.

— Anonymous

Verified review (1483490) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

l felt valued and supported

This is a review for Kingston Crescent Surgery

Just like to say l felt valued and supported by the GP, Dr Montgomery appeared caring, understanding and very reassuring....Great service and extremely polite.

— Amanda D

Verified review (1483489) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Patient comment

This is a review for Crookhorn Surgery

Very good practice. Been with them since 1987

— Kay R

Verified review (1483488) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Once again a pleasant visit

This is a review for Kingston Crescent Surgery

Once again a pleasant visit being welcomed by reception in their usual courteous style. After a short wait and a competent stitch removal by the nurse I went home very satisfied with my treatment.

— Anonymous

Verified review (1483483) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

New Doctor

This is a review for Crookhorn Surgery

Cheerful and efficient

— Anonymous

Verified review (1483482) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Almost impossible to get an appointment

This is a review for Kingston Crescent Surgery

The staff are very polite and helpful but it took me 4 dasy to get an appointment to be seen on the day. That was calling you twice a day. Really frustrating and I had a pretty bad chest infection, with asthma.

— Christine M

Verified review (1483479) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Asking receptionist information as couldn’t get through for GP appointment

This is a review for Kingston Crescent Surgery

Receptionist very helpful and managed to get me phone appointment with GP

— Margaret P

Verified review (1483474) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Question asked last Tuesday and advised that a reply could take 5 days

This is a review for Crookhorn Surgery

Reply received today as promised

— Anonymous

Verified review (1483473) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Kingston Crescent Surgery

The nurse was extremely kind and helpful, and went to the GP for advice. I felt reassured. Thank you

— Paul W

Verified review (1483472) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Consultation with Surgery Pharmacist

This is a review for Crookhorn Surgery

Good meeting, all questions answered and welcome advice received. Showed clear desire to ensure new medication was working for me.

— John C

Verified review (1483471) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient