Portsdown Group Practices

Appointment

This is a review for Kingston Crescent Surgery

Quick service although only for flu jab. Normally a nightmare trying to get an appointment

— Mark J

Verified review (1452655) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Friendly environment.

— Maurice H

Verified review (1452656) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Very pleasant and efficient

This is a review for Cosham Park House Surgery

Very pleasant and efficient staff.

— Leslie H

Verified review (1452657) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Such an excellent service

This is a review for Cosham Park House Surgery

The GP response was very prompt. The paramedic who saw me was very knowledgeable and friendly. My medical issue was treated on the same day. Thank you very much for such an excellent service.

— Anonymous

Verified review (1452650) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Appointment

This is a review for Kingston Crescent Surgery

The doctors and nurses are all brilliant but the phone service and call waiting time is appalling! That definitely needs looking into

— Kelli P

Verified review (1452649) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

A friendly, efficient nurse

This is a review for Crookhorn Surgery

Blood test done quickly by a friendly, efficient nurse. I don’t have the easiest of veins but I was no problem at all.

— Patricia P Patricia P works at N/A as N/A

Verified review (1452644) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

On entering Cosham Park House roughly around 9:15am on chilly, wet morning I was greeted by a queue starting from the counter and down the steps and finishing by the automatic door which kept opening and closing as there were people standing near it. In the queue there was old, unfit and unwell people who could barely stand having to balance on the steps as they waited for the person at the front counter to take each persons details. Meanwhile the waiting room which had chairs and was warmer away from the door was empty. Why can't the front desk quickly take a name and note which order they came in and ask the patients to sit down and see them when they have taken all the details they need from each person. Or get them to take a number and call each number at a time. I realise these people don't have appointments but to leave them halfway down a stairs on a cold wet morning is unacceptable. I felt that the practice dehumanised people.

— Dion W

Verified review (1452640) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback which will be shared with our team. We are constantly monitoring, our staff levels and matching resources to anticipated demand thereby reducing the queues at reception. All our surgeries have self-check-in screens which are proven to reduce queues and we encourage all our patients to use this if possible.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Customer service is good

This is a review for Cosham Park House Surgery

The call back service is handy... Customer service is good. The surgery is far too busy. It needs more doctors desperately as it sosososo difficult to get an appointment. Fingers crossed for more funding post election.

— Elizabeth M

Verified review (1452641) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Friendly, helpful

This is a review for Kingston Crescent Surgery

Very friendly and helpful.

— Mark W

Verified review (1452642) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Appointment

This is a review for Kingston Crescent Surgery

Whenever you ring for an appointment you are put on hold. I was on hold for 40 minutes to be told that 'We are experiencing a high volume of calls at the moment. please hang up and try again later'. I was on hold for around 2 hours over the day and eventually got through to a paramedic line because the opening times on the website are not accurate. Please note this is not the first time that this has happened.

— Emma C

Verified review (1452638) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Appointment

This is a review for Cosham Park House Surgery

Unfortunately I still haven’t had a appointment yet. Having spent a week trying to get a appointment over the phone I then asked for log on details to book online. Very confusing system could not tell which was a doctors appointment. Booked with a session that said nurse clinic only to turn up to appointment to be told wrong type of appointment. Nurse did make me a appointment for next day with doctor. 8am next day hour and half before appointment received a text to say it was cancelled. Went into surgery to get another appointment which was for a week later, let’s hope this one doesn’t get cancelled. The online system needs to be much clearer as to if it’s a doctors appointment and in my case what a nurse clinic is as I know nurses do deal with some appointments.

— Liesa D

Verified review (1452634) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

My experience was excellent

This is a review for Kingston Crescent Surgery

My experience was excellent because it was very fast and easy to get in touch with my doctor. All staff from the surgery was very polite and happy to help.

— Anonymous

Verified review (1452632) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Recent Appointment

This is a review for Cosham Park House Surgery

I received a good service; the appointment was easy to make, I was seen on time and the surgery made the most efficient use of time by updating my immunisations there and then.

— Hannah L

Verified review (1452633) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Blood test

This is a review for Crookhorn Surgery

Appointment on time and staff very polite.

— Richard T

Verified review (1452624) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Heyward Road Surgery & Practice

This is a review for Heyward Road Surgery & Practice

It was very hard to get an appointment. There was none online even though was checking for days. I had to go to the surgery to get an appointment. Once there the receptionist and doctor were helpful and friendly.

— Joanne S

Verified review (1452623) Review left 6 years ago
This review was collected via online systems.

Reply from Heyward Road Surgery & Practice

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely Or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Crookhorn Surgery

Prompt and friendly.

— Christopher D

Verified review (1452609) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely Or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

B12 injection

This is a review for Crookhorn Surgery

Quick and efficient. Nurse was on time and was professional and efficient

— Anonymous

Verified review (1452605) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Very informative and supportive

This is a review for Somerstown Surgery

Booking in is very easy. I find all the staff very polite and helpful. I have visited the Somerstown Practice quite a bit this year. Blood tests, examinations, flu jab etc. My last visit was very personal but the Dr put me at ease and was very informative and supportive.

— Sharon B

Verified review (1452595) Review left 6 years ago
This review was collected via online systems.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Kingston Crescent Surgery

Good service from nursing staff and reception.

— David D

Verified review (1452570) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Everyone is lovely

This is a review for Crookhorn Surgery

The nurse I saw was lovely, everyone is lovely including doctors.

— Nicola W

Verified review (1452568) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient