Portsdown Group Practices

Appointment

This is a review for Kingston Crescent Surgery

The staff are as helpful as they can be under the circumstances they have to operate under. The main problem is a lack of appointments, each time one tries to get one there are none.

— Michael M

Verified review (1448760) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends,' in October at Kingston Crescent 135 appointments were not attended, this is a total of lost clinician time of 55.3 hours or 2.3 weeks, an average cost of £1,729. If these had been cancelled more appointments would have been available to others.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Recent Appointment

This is a review for Cosham Park House Surgery

I have always got the information and treatment that I have needed.

— Maureen S

Verified review (1448757) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Quick and efficient.

— Diane E

Verified review (1448756) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Always polite

This is a review for Crookhorn Surgery

Always polite and helpful.

— Brian D

Verified review (1448754) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?

Appointment

This is a review for Cosham Park House Surgery

Phoneline ridiculous what? 40th inline! Weeks to see a doctor!? Incredible

— Collin B

Verified review (1448749) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Understood the treatment I needed

This is a review for Cosham Park House Surgery

All the staff understood the treatment I needed.

— Robert S

Verified review (1448750) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

I felt my visit was worthwhile

This is a review for Kingston Crescent Surgery

The doctor took time to listen and discuss. I felt my visit was worthwhile.

— Graham P

Verified review (1448747) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Appointment

This is a review for Cosham Park House Surgery

Dismayed by the surgery. Hard to get appointment and even harder to see an actual doctor that knows your history.. Very disappointing by the way the surgery has become. When you do get to see a doctor they haven't even read your notes. I dont actually care as long as it helps improve the service. I had to go away for 3/4 months to get help elsewhere due to the slack service of ports down group practices.

— Kim E

Verified review (1448741) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Very quick to see me

This is a review for Cosham Park House Surgery

Very quick to see me and to help.

— Anonymous

Verified review (1448742) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Appointment

This is a review for Cosham Park House Surgery

Am happy with doctors surgery just find it really frustrating how hard it is to get a routine appointment.

— Katie G

Verified review (1448740) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Excellent as always

This is a review for Cosham Park House Surgery

Been my surgery for over 16 years, only phone when really need to see a doc, excellent as always.

— Stephen M

Verified review (1448737) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

As always taken good care of.

— Anonymous

Verified review (1448736) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Waiting in a que on the phone for 55 minutes to then be told you are really busy try ring back later I think it's disgusting as this could be a serious matter regarding a child or elderly person.

— Rebecca F

Verified review (1448732) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

On a scale of 1 to 5, how would you rate Cosham Park House Surgery overall?

Appointment

This is a review for Kingston Crescent Surgery

I find the receptionists who answer the phone can be rude without any reason. It is normal to have long wait times on the phone. Often when I get to the front of the queue the phone goes dead (someone has hung up on me) and when you do get through for a routine appointment they are booked 2 weeks in advance and availability is poor. It's more likely that I end up just leaving whatever it is to get better on its own or seek alternative care than get an appointment with my gp. I will be looking to change gp in the near future.

— Ashley D

Verified review (1448733) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you find our Reception / Contact Centre staff to be "Rude without reason" we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Recent Appointment

This is a review for Kingston Crescent Surgery

I had an appointment with Suki Power Clinical Pharmacist. He was excellent. Full of information and advice.
He basked to see me again in December, it is as usual impossible to get an answer in the phone, I tried 8 times in the last 24 hrs and have not got beyond number 12 in the queue. I have now resorted to the econsult service .
My only observation would be the empty waiting room and the reception team complaining loudly about their working conditions, pay and parking fines !

— Jill S

Verified review (1448723) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely Or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Annual medication review. All boxes ticked for next year. Blood tests organized to check dosage.

— John C

Verified review (1448544) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Cosham Park House Surgery

Was able to just drop in to the surgery for a flu jab after a short wait. Also got a tetanus booster.

— Anonymous

Verified review (1448457) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Cosham Park House Surgery

I was very satisfied with the appointment I had.

— Lorraine T

Verified review (1448317) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab

This is a review for Cosham Park House Surgery

All in all good. Was only one person on reception so huge queue and a 15 min wait but once this part over rest very good.

— Victoria H

Verified review (1448214) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Emergency appointment

This is a review for Crookhorn Surgery

Had to phone for an emergency appointment. Seen almost on time, and was checked over for my problem, and was issued with a prescription.

— Anonymous

Verified review (1448162) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely Or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient