Portsdown Group Practices

It was a very quick appointment and the doctor was very thorough. We didn't have to wait long either.

Lots of room for improvement. Getting to the surgery is the problem. Once there the service is usually good although it could be much better. But getting an appointment?!! What are you thinking about?

Treated with dignity and respect and because I was being treated with respiratory problems they have actually helped me stop smoking and I am extremely happy because I wasn't put under any pressure which helped so thank you very much to all the respiratory staff.

I have found that since going over from Northern Road surgery, all staff has been more then helpful all the time.

Extremely kind and reassuring.

Blood test was a complete waste of time bearing in mind the blood taker did not label the samples.

My appointment for an ultrasound was helpful and Dr Mannings was very informative.

I was seen promptly and my stitches were successfully removed. Staff were friendly and professional.

I went in for a flu jab and self administered blood pressure test. The waiting time was good and flu jab received promptly. I then carried out the blood pressure test which gave a systolic reading of just under 150. The instructions indicated that I should report the result to the reception as it was higher than ideal, the receptionist dismissed a referral as unnecessary as it was under 150. I will repeat the test in the near future but I would have been happier to be referred to the GP.

Very nice persons at the desk, professional service, Thank you.

As I work fulltime in children's social services it is very difficult for me to make time to see a GP. I try not to come to the GP and try to deal with issues with over the counter or holistic approach as I know how limited appointments are. On this occasion, I felt I need to gain advice from a GP as my symptoms are impacting my daily life and work-life at the same time. I phone for a routine appointment, after three days of trying to get through I finally got through to the 'you are on hold' line. It took 50 mins before the call was answered as you can imagine and hopefully appreciate that I also have face to face appointments and child protection calls coming through so for me it is really difficult to call dead on the 8.30 am time slot to get in the waiting queue.
What I have learned is to only call for a GP appointment around my admin day so I can continue to work while the phone stays on loudspeaker on hold, so I can hear when your receptionist picks up.
I know that this is not an issue that you can fix and fully understand the pressures on GP surgeries but you did ask me to be honest.

Appointment met on time, Doctor very good and understanding.

Feed up with my medication never ready!! An take's so long to get to see the doctor.

Staff and Doctors could not have been more helpful, very good service, only complaint would be the way appointments are made, the telephone system waiting time is dire, I was on hold for 37 minutes before speaking to someone, then was cut off. Went in to the surgery where the receptionist was very helpful and sorted everything out for me. Please can you not go back to the old fashion system of ,turn up take a number and sit and wait to be seen, at least that way the patient will see a doctor on the day that is required, and not in three weeks time.

Although I had to wait for nearly an hour to see the doctor. I did actually receive a good consultation, and given a appointment for an x ray.

Very happy with the travel information received from travel nurse, and she also fitted in my mmr booster.

I was a little anxious but the doctor put me at ease and I was able to ask questions about my condition and helped me understand my condition.

My visit to you was extremely nice. The doctor I saw is very understanding and patient. I brought up some of my errands, and he solved them impeccably. Thanks for the great service.

When I ask to see a doctor I expect to see a doctor. Not someone in my opinion isn't qualified.

The way to make appointments has changed and now you can spend a very long time calling and calling to eventually get through to be told there are no appointments available and to try again on the online booking, which I did 6 nights consecutively with no appointments available, after 2 weeks of calls and checking online I decided to pop into the surgery I was there by 9am but again no appointments available??? It is the most frustrating way of trying to book a non urgent appointment, I eventually had to explain to the receptionist why I needed to be seen (highly embarrassing in front of a room full of people) piles was one and policeman's foot the other, so I was given a piece of paper to self refer to physio which was fine and I already have an appointment, but for the piles there was no emergency appointments for that day or routine appointments coming up?? Eventually I asked for a telephone consultation which at this point was granted, gp called and booked me straight in to see the nurse that day!! All was fantastic with the service I received from the receptionist, and the drs and nurse, yet trying to just get to be seen in the first place was a terrible system that really needs to be looked at? Maybe a walk in clinic at some point in the day might be useful? Or a different way to book appointments at lease.