Portsdown Group Practices

Staff helpful and polite

This is a review for Cosham Park House Surgery

Very good, staff helpful and polite even under difficult circumstances due to staff shortages.

— Gina K Gina K works at NHS Solent as Auxiliary Nurse

Verified review (1437419) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Seen within 15 minutes

This is a review for Kingston Crescent Surgery

Turned up off the street for flu jab. Seen within 15 minutes or so. Offered further injections that I explained I felt I was still covered. No pressure and had jab. All good.

— Mary P

Verified review (1437414) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

On time

This is a review for Cosham Park House Surgery

Excellent, no delay, on time.

— Michael C

Verified review (1437412) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Cosham Park House Surgery

Dr didn't listen properly over phone. Had to get my surgery to recontact him.

— Romina C

Verified review (1437411) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback we will share with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

Friendly atmosphere.

— Keith H

Verified review (1437409) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Gave me the time that I needed

This is a review for Cosham Park House Surgery

Phoned to get same day appointment as tried several days in a row for routine appointment unsuccessfully. Dr phoned and was offered time within an hour. Saw Dr who was empathetic and gave me the time that I needed.

— Yvonne C

Verified review (1437407) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Attended for routine flu vaccination which was carried out by the practice nurse with total efficiency.

— Morris T

Verified review (1437406) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Happy to recommend this surgery

This is a review for Cosham Park House Surgery

I had two appointments, first at 07.50 and second at 08.00. Both appointments were on time and I received my treatments without any problems. Thank you. I would be happy to recommend this surgery.

— Anonymous

Verified review (1437404) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Staff were very helpful

This is a review for Somerstown Surgery

Staff were very helpful and the Doctor I visited was fantastic, helped me through all of my worries.

— Robert R

Verified review (1437403) Review left 6 years ago
This review was collected via online systems.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

It was only a blood test with a nurse. An appointment with a doctor is difficult to obtain.

— Carole P

Verified review (1437400) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely Or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I wanted to have a flu jab as it’s half term and I’m free. Was offered a MMR and tetanus booster as well

— Pamela L

Verified review (1437398) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We run immunisation campaigns throughout the year to ensure that we offer our patients the best possible care, meaning that reminders are regularly sent to our patients. When you attend for an immunisation, you will be offered further immunisations if these are clinically indicated which you can choose to accept or decline.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely Or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Friendly service

This is a review for Cosham Park House Surgery

Friendly service but a nightmare trying to book it.

— Louise P

Verified review (1437396) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends,' in September at Cosham Park House 54 appointments were not attended, this is a total of lost clinician time of 50 hours or 2.0 weeks, an average cost of £1,318. If these had been cancelled more appointments would have been available to others.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely Or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Was offered same day appointment

This is a review for Cosham Park House Surgery

Got GP call back and after initial assessment was offered same day appointment. Saw GP on time and was referred to QA immediately after appointment. Excellent spot as later diagnosed as brain bleed.

— Donald M

Verified review (1437394) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Very polite and helpful

This is a review for Cosham Park House Surgery

The staff at Cosham Park House Surgery are good very polite and helpful.

— Paul N

Verified review (1437392) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

COPD monitoring and flu jab.

— Irene S

Verified review (1437391) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Very impressive

This is a review for Kingston Crescent Surgery

I needed a same day appointment so rang at 8am. Disappointed that instead of your are number x in queue, I had a ring back later. This happened until 8.25. After that it was 19 in queue and a doctors ring back. Thinking this would take a long time I was settled for a wait. However 9 am ring back and an appointment at 9.30. Out of doctors by 10 and I've only lost less than 2 hours of work. Very impressive. Also my prescription was waiting in my local pharmacy when I got back from work.

— Richard P

Verified review (1437389) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Great drop in service.

— Anonymous

Verified review (1437388) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Paulsgrove Surgery

The phone consultation was excellent in every way. The booking process, however, was tedious and frustrating. The On-line booking system is very limited and seldom offers any general appointments, so patients are forced to phone up, wait for the ridiculous, patronising message to end before finally getting onto a queue to be told repetitively that "your call is important" (who would have guessed, I thought I was just phoning for the fun of it) When eventually connected to a 'care navigator' (a ridiculous term), they are usually helpful and efficient.

— Richard K

Verified review (1437335) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

hank you for your feedback, we will share with our team and make improvements where our limited resources allow.

How likely are you to recommend the company to your work contacts, friends and family? Unlikely

Was the service carried out to the time promised?

Was the service value for money?

Were they considerate / helpful?

Was the service carried out to a high standard?

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Very helpful and always on time with appointments.

— Terence G

Verified review (1437330) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend the company to your work contacts, friends and family? Extremely likely

Was the service carried out to the time promised?

Was the service value for money?

Were they considerate / helpful?

Was the service carried out to a high standard?

My appointment was speedy and thorough

This is a review for Crookhorn Surgery

My appointment was speedy and thorough, it was picked up on my records I needed other vaccination boosters too, so had them all done in one appointment ..job done!

— Anonymous

Verified review (1437329) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend the company to your work contacts, friends and family? Extremely likely

Was the service carried out to the time promised?

Was the service value for money?

Were they considerate / helpful?

Was the service carried out to a high standard?