Portsdown Group Practices

An excellent experience

This is a review for Kingston Crescent Surgery

I am very happy and with the care I received on my visit. The doctor was professional and friendly and he gave me excellent advice on everything I needed. Overall I had an excellent experience.

— Mohamed Q

Verified review (1431615) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Paulsgrove Surgery

Conducted my appointment in a very professional manner.

— Kenneth O

Verified review (1431614) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very efficient and helpful

This is a review for Kingston Crescent Surgery

Very efficient and helpful. The nurse was very knowledgeable.

— Anonymous

Verified review (1431612) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Fast, friendly and efficient.

— Christopher C

Verified review (1431597) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Phone line takes too long to get answered ( if at all ) & got a text asking me to go for my flu jab on sat 12-10-19 only to find the surgery was locked.

— Rhian T

Verified review (1431589) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Definitely recommend to others

This is a review for Cosham Park House Surgery

I'm new to the surgery but would definitely recommend to others as my friend did with me. The staff are lovely and very helpful.

— Patricia S

Verified review (1430705) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Staff are very friendly and helpful.

— Anonymous

Verified review (1430668) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Prompt, attentive

This is a review for Cosham Park House Surgery

Prompt attention and attentive to issues.

— Jonathan E

Verified review (1430666) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Amazing practice

This is a review for Crookhorn Surgery

My appointments with Pam for my B12 Injections every 8 weeks. She is lovely efficient and makes you feel at ease. Highly recommend this Surgery. Doctors referrals are quick to the hospitals which is a service I have required over the last 10 months for breast check and osteoporosis diagnosis and a prolapse. Amazing practice.

— Angela J

Verified review (1430660) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Kingston Crescent Surgery

Found it easier to get call from doctor to order a blood test.

— Emma C

Verified review (1430656) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pap smear test

This is a review for Kingston Crescent Surgery

My experience during this visit was good. The nurse was very professional in her conduct ie explained the procedure, asked if I wanted someone else with me in the room during the procedure and during the whole procedure she was talking to me which put me at ease.
She also explained the time frame within which my results would be expected with reasons.

— Anonymous

Verified review (1430653) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent contact with the surgery

This is a review for Crookhorn Surgery

I attended the surgery to order a repeat prescription and while I was there I was informed by the receptionist that I was due a tetanus booster and a BP check as well as a telephone medication review. This was really helpful and I appreciated the receptionist updating me on these. All staff were very professional and appointments were booked for a convenient time. I have noticed the improvements in availability of appointments and appreciate the work that has gone into responding to patient needs.

— Katherine G Katherine G works at Portsmouth Hospitals NHS Trust as Speech And Language Therapist

Verified review (1430650) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

In general as a full time worker it has over recent years bean a huge problem being able to make an appointment. It’s just not possible to phone at the times when appointments are released. In the world of work it’s just not possible to break out and make a phone call that may take ages to eventually connect, it’s not realistic. I will only make an appointment when I need one, I don’t have time to waste, so always attend an appointment I have made.
Having said all that, when I get to see a doctor or nurse they have been great.

— Anonymous

Verified review (1430647) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The best surgery I have been to

This is a review for Crookhorn Surgery

The best surgery I have been to in 67yrs, the staff behind the counter have always been attentive and respectful and, as you would expect, the doctors professional, excellent prescription service too.

— Ronald C

Verified review (1430646) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good doctor, difficult to access

This is a review for Crookhorn Surgery

The medical secretaries recommend using the online booking system, but cannot use it themselves. I am almost entirely unable to speak privately over the phone during the day, which makes access to healthcare more stressful, during an already difficult time.

— Geoffrey M

Verified review (1430640) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for taking time to leave feedback. Your feedback is important to us and will be shared with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Same day appointment

This is a review for Kingston Crescent Surgery

Very helpful in being able to get a same day appointment through the telephone and doctor helped to resolve all my queries.

— Anonymous

Verified review (1430608) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment with the pharmacist

This is a review for Cosham Park House Surgery

Seen by the pharmacist on time in a friendly and professional manner.

— Anonymous

Verified review (1430580) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Listened to me and I didn’t feel rushed

This is a review for Crookhorn Surgery

Doctor was lovely. Listened to me and I didn’t feel rushed. He asked about my role as a carer too and if it impacted on my health. No one has done that before. I came out reassured.

— Karen S

Verified review (1430527) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Angiogram

This is a review for Cosham Park House Surgery

I was anxious about being told I needed by pass surgery, Dr Swindel was very good gave me lots of information, left feeling much better, top doctor.

— Peter C

Verified review (1430519) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Other

Receptionist was very friendly and helpful

This is a review for Kingston Crescent Surgery

Receptionist was very friendly and helpful, managing to get me in to see the doctor there and then for my booster injections.

— Anonymous

Verified review (1430511) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient