Portsdown Group Practices

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Nurse pleasant, chatty, helpful.

— Anonymous

Verified review (1428816) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu Jab

This is a review for Cosham Park House Surgery

My wife and I had Flu Jabs recently it was a walk in appointment at Crookhorn Surgery we were seen within 5 to 10 minutes so very happy with that thank you.

— Elaine B

Verified review (1428796) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Doctor’s Appointment

This is a review for Cosham Park House Surgery

My Doctor’s appointments are always an easy interaction. I feel as if I am listened to and a plan of action is attainable.

— Sandra T

Verified review (1428774) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Cosham Park House Surgery

Excellent service form the doctor but very frustrating getting through as the phone kept hanging up when I chose option 1.
On my 17th time I got through.

— Anonymous

Verified review (1428743) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Very positive experience

This is a review for Crookhorn Surgery

My husband and I went for our flu jabs
As always the experience was good, friendly, efficient.

— Elizabeth H

Verified review (1428635) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Crookhorn Surgery

Was happy with consultation with doctor however was not happy that I couldn’t get an appointment for a blood test at the surgery for over a week.

— Susan C

Verified review (1428626) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

We are constantly reviewing the service which we deliver and will be launching a new Model of Care in the Autumn.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Crookhorn Surgery

Disastrous triage system which only helps the doctor but is very frustrating for the patient causing the patients to get angry and stressed before they have an appointment. The practice requires more telephone lines and more receptionists answering calls. Telephone lines should be open earlier. Website could be more helpful also, it seems to me to be very limited.

— Anonymous

Verified review (1427937) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent Service

This is a review for Crookhorn Surgery

I had never been to Crookhorn Surgery before, I am a Cosham Park House patient. I was referred to Crookhorn as I had found a lump in my breast and Crookhorn had a free appointment. The staff were very nice. The lady I saw, possibly a triage lady was lovely. Very caring and calm. She referred me to QA and I was seen there within a week. Great service from Crookhorn and good parking too.

— Anonymous

Verified review (1427817) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Somerstown Surgery

Booking an appointment on the online system is relatively straight forward in terms of GP, date and time; however, the location given is an either/or of Somerstown or Hayward Road surgery with no indication which surgery a patient should report to. I ended up going to Hayward, only to be told I should have gone to Somerstown and the round trip between home and the two surgeries was c30 minutes. The receptionist was very helpful and phoned ahead for me but by then my appointment had been and gone, I was late and this left me sitting in the waiting room for some time. If I'd been elderly coping with the on line system and having to walk between the surgeries for appointments and collecting letters it would have been a problem. The web site just needs to have an additional option which indicates to which surgery the patient needs to report to for an appointment [which doesn't necessary appear to be the one the patient is registered to].

— Anonymous

Verified review (1427705) Review left 6 years ago
This review was collected via online systems.

Reply from Somerstown Surgery

Thank you for your feedback. We are sorry that there was an administration error and that this caused you inconvenience. We have shared this with our team and will strive to ensure that, in future, our service delivery meets your expectations.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A very pleasant young doctor

This is a review for Cosham Park House Surgery

I booked in at the screen, and was directed to the correct waiting room.
A very pleasant young doctor listed attentively to my concerns, examined me, arranged a blood test at my own GP practice, and an appointment at QA Hospital.
He was very efficient and thorough.

— Michael Q Michael Q works at N/A as Retired

Verified review (1427656) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

On time, very thorough

This is a review for Kingston Crescent Surgery

Called the appointment line about a cough I'd had for two weeks and couldn't get rid of with over the counter meds. Was given the option of coming in to have my chest listened to or a prescription for anti biotics. Decided to go in as there were other complications. Appointment was on time and GP was very thorough.

— Anonymous

Verified review (1427621) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Crookhorn Surgery

Walk in surgery for a flu jab, excellent, waited only 10 mins.

— Sandra S

Verified review (1427450) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good welcome. Professional, polite

This is a review for Crookhorn Surgery

Only registered with surgery for past year. Have not required to see a GP - only flu injection. But small experience with surgery was satisfactory.

— Shirley W

Verified review (1427440) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and painless

This is a review for Cosham Park House Surgery

All quick and painless considering I had 3 injections.

— Peter T

Verified review (1427431) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Doctors very helpful

This is a review for Cosham Park House Surgery

I find doctors very helpful also some receptionists and nurses but my biggest problem is getting appointments, I use text relay for my deafness and trying to phone for appointment is a nightmare, so many times I have had the phone put down on me which is very stressful and not professional. Please, please get this system sorted.

— Julia C

Verified review (1427428) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

We are sorry that our service has not met your expectations on this occasion. Please contact Maria Martin on 02392 627765 to discuss this further.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

MMR and tetanus jab

This is a review for Kingston Crescent Surgery

Staff were friendly and didn't have to wait long. Thank you

— Caroline M

Verified review (1427402) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent treatment all round

This is a review for Cosham Park House Surgery

Excellent treatment all round. Receptionist very helpful and nurse very good. I did sit in wrong waiting room but probably my mistake.

— Rodney H

Verified review (1427276) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

My appointment was fine, the nurse was lovely and made me feel at ease, I am just very disappointed that you are kicking me out of your surgery because I have moved house out of catchment, Dr Mannings is the only doctor I have met that treats me right with my condition and I plan on starting a family he was supportive when I was pregnant until I lost the baby, I was hoping I could still see him but now I cant because you have kicked me out. I am gutted and very disappointed, especially as all the surgeries nearer to my new home are rubbish and dont take my condition seriously.

— Toye C

Verified review (1427275) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

We are sorry that our service has not met your expectations on this occasion, please contact Maria Martin on 02392 627765 to discuss this further.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab

This is a review for Crookhorn Surgery

Visited as texted to drop in for a flu jab. 10-15 minutes done and happy.

— Philip D

Verified review (1427255) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treatment exemplary

This is a review for Cosham Park House Surgery

Attended for 'flu vaccination, accepted also Tetanus booster (incl Polio). Reception area is welcoming and responsive - no queue. Short waiting time (around 7 minutes) to see doctor - plenty to read in old building but clean and in good repair. Doctor introduced herself but treatment exemplary.

— Christopher B Christopher B works at Ex MOD as Retired

Verified review (1427086) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient