Portsdown Group Practices

Seen quickly

This is a review for Cosham Park House Surgery

Convenient times for flu injections, seen quickly.

— Carol H

Verified review (1423238) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was seen promptly

This is a review for Kingston Crescent Surgery

I was seen promptly and issues other than the one I had gone to the surgery for were dealt with on the recommendation of the GP who was friendly and helpful.

— Anonymous

Verified review (1423232) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

The staffs are delivering care nicely including Dr.

— Embet N

Verified review (1423196) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Take time to explain and listen

This is a review for Kingston Crescent Surgery

Staff take time to explain things and listen to you when you talk to them.

— Elizabeth S

Verified review (1423195) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Annual Flu Jab

This is a review for Crookhorn Surgery

Seen exactly at the appointment time, courteously and respectfully treated to flu jab, plus MMR booster, and tetanus jab for good measure!
By a resident doctor too.

— Anonymous

Verified review (1423220) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

My visit to the surgery was very satisfactory.

— Margaret K

Verified review (1423170) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Somerstown Surgery to friends/family if they needed similar care or treatment?

Kind, helpful

This is a review for Kingston Crescent Surgery

Very kind and helpful.

— Janet B

Verified review (1423167) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Reception very obliging

This is a review for Kingston Crescent Surgery

Doctors and nurses always helpful. Reception very obliging to listen and help.

— David S

Verified review (1423166) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Excellent service

This is a review for Crookhorn Surgery

Excellent service. We called on to enquire about getting our flu jabs and were given an immediate appointment and also the offer of a tetanus booster.

— Joy H

Verified review (1423214) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and efficient

This is a review for Kingston Crescent Surgery

It was a quick and efficient.

— Anita C

Verified review (1423158) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Recent appointment

This is a review for Kingston Crescent Surgery

Booking a travel appointment was easy online, and advice and service great.

— David H

Verified review (1423150) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Didn't have to wait too long

This is a review for Crookhorn Surgery

Good service, like self check in, didn't have to wait too long before seen.

— Akhtar S

Verified review (1423151) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?

Appointment

This is a review for Cosham Park House Surgery

More than 1hr on phone more than 2 visits to doctors more than 2 weeks just trying to see or even speak to a doctor! After all that managed to get a 'telephone' appointment a week later. So now have to sit and wait up to half a day to b ready to answer the phone so 1/2 day off work unpaid! Utterly ridiculous. Well done CPH

— Collin B

Verified review (1423152) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

We are constantly reviewing the service which we deliver and will be launching a new Model of Care in the Autumn. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Excellent professional service

This is a review for Cosham Park House Surgery

Excellent professional service all round.

— Mervin B

Verified review (1423153) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Cannot fault the excellent service

This is a review for Kingston Crescent Surgery

People moan about waiting for appointments, I get seen the same day every time, cannot fault that excellent service.

— William S

Verified review (1423144) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Prompt, effective

This is a review for Kingston Crescent Surgery

Really nice, helpful receptionists and doctor. Helped me with my health problem promptly and effectively

— Victoria K

Verified review (1423135) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Very pleased

This is a review for Cosham Park House Surgery

Very pleased and very helpful.

— Paul S

Verified review (1423127) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Appointment

This is a review for Crookhorn Surgery

I was on the phone trying to get an appointment, phoned at 10am on 19 Sept, in total I was on the phone for over 90 mins, surely this system has to improved. Did not get an appointment time until next day for an appointment Tues 24 Sept. Doesn't help that we can't phone until after 10 now.

— David C

Verified review (1423146) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I called into surgery for my annual flu jab.

This is a review for Cosham Park House Surgery

There was a drop in for flu jabs. I did not make a appointment.

— Marion S

Verified review (1423137) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Somerstown Surgery

I found my latest appointment frankly disappointing. The professional who saw me had very basic social skills - he struggled to make eye contact for example. I didn't feel understood or welcome and I will make an effort not to be seen by this specific professional again. He was also 20 minutes late - I had to take time off work for this appointment, so this was an issue. I understand NHS professionals are under pressure, but so are patients as I don't work any less than the person who saw me.

— Francesca S

Verified review (1423128) Review left 6 years ago
This review was collected via online systems.

Reply from Somerstown Surgery

Thank you for your feedback, we are sorry that our service was not of a level that met your expectations on this occasion. We will share your comments with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient