Portsdown Group Practices

Can't get an appointment

This is a review for Kingston Crescent Surgery

Can't get an appointment, all it is on website is blood test and smear appointment's, I needed an appointment and could get one.

— Anonymous

Verified review (1420572) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends,'in August at Kingston Crescent, 51 appointments were not attended, this is a total of lost clinician time of 46.7 hours or 1.9 weeks, an average cost of £1,255. If these had been cancelled more appointments would have been available to others.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

So you want to see a doctor? Well not on my watch matey.

This is a review for Cosham Park House Surgery

The nurse was fine and did her best for me but her expression of incredulity which was matched by the disgust on the receptionists face when I asked if I could make an appointment to see a doctor reinforced my feelings of complete despair at the current state of the health service.
I honestly believed that struggling to breathe, experiencing chest pains and having worryingly high blood pressure over a long period of time would have been sufficient to warrant at least a future appointment being made available for me to see a doctor. How wrong I was.

— Steve B Steve B works at Portsmouth College as Teacher

Verified review (1420490) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

We are constantly reviewing the service which we deliver and will be launching a new Model of Care in the Autumn. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab

This is a review for Kingston Crescent Surgery

Was seen very quickly, staff and nurse were very pleasant.

— Jennifer H

Verified review (1420489) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Annual diabetic check up

This is a review for Cosham Park House Surgery

Easy to check in using touch screen, although couldn't find what to do as regards being told to touch the pod for self blood pressure test, so left it.

— Anonymous

Verified review (1420435) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu Injection and query about asthma review

This is a review for Crookhorn Surgery

Visited the surgery promptly after receiving a text message that flu vaccinations were available on a drop in basis at any time in surgery open hours. There was a wait of approximately 10 minutes, but was then seen by a Doctor and given the injection. Whilst at the surgery I queried my online asthma review with the receptionist and my query was resolved very promptly and politely. I always find the staff and doctors very friendly at Crookhorn surgery, and if I have to wait, I look through the books in the surgery that are available for a donation to the practice so the wait doesn't seem long.

— Teresa W

Verified review (1420426) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful and professional

This is a review for Cosham Park House Surgery

The practitioner nurse was very helpful and professional, she also took time to examine an existing condition and then provided a prescription for the medication required.

— Anonymous

Verified review (1420408) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was seen promptly

This is a review for Cosham Park House Surgery

I received a text message to attend for my seasonal flu vaccination. I was seen promptly and given all the vaccinations that I required. The staff are always professional, friendly and efficient. This has been my experience whenever I have needed to attend the surgery.

— Angela C

Verified review (1420400) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated me with utmost respect

This is a review for Kingston Crescent Surgery

I am satisfied with the level of service that I have received from this practice so far. The nursing staff and Doctors that I have seen have all treated me with utmost respect and professionalism. Waiting times have not been too bad and I've been seen fairly quickly each time from the scheduled time of my appointment. I did have a problem recently trying to get an emergency appointment on a Monday, whereby I waited in the queue only for the phone to keep ringing and then only to get a cut-off dial tone. Other than this, I found that I could get an appointment on the day, fairly easily. I like the idea of the touch screen sign-in system to let staff know you are there for your appointment. Also, having access to your recent test results online is also useful. So far, so good and I will continue to attend this practice as it is very local and convenient and I am happy with their current quality of service.

— Anonymous

Verified review (1420389) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Stitch removal

This is a review for Crookhorn Surgery

I visited the practice nurse to have a stitch removed from my forehead. Mary the nurse was very reassuring and put me at ease to have the stitch taken out. Thank you Mary for being kind and gentle as my forehead was still sore.

— Anonymous

Verified review (1420374) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Cosham Park House Surgery

Usually it is difficult to get blood out of me ,but the nurse who took the blood did it first time without any fuss.
It is frustrating when you are waiting on the phone (which I understand) only to get down to number one only to be cut off. This has happened to me and my members of my family more times than I can remember, as a consequence we have had to visit the surgery to get a service. The doctors and nurses are great but the main problem is getting past the reception/phones to get the appropriate service.

— Maureen T Maureen T works at N/A as Retired

Verified review (1420277) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Impressed by the quick response

This is a review for Cosham Park House Surgery

I had to have an emergency appointment on a Monday due to bleeding over the weekend period. This I was given and am pleased to say all went smoothly, except for being cut off tree times when I mention over the phone that it was a emergency. However, I did get through and then received a phone call from the doctor. Well done. I don't use the NHS much and was impressed by the quick response.

— Pamela G

Verified review (1420257) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Feel I'm getting the best from my surgery

This is a review for Crookhorn Surgery

Always feel I'm getting the best from my surgery. Although difficult to get routine appointments, whenever I see a GP I feel I've been listened to and my concerns have been heard.

— Maryanne M

Verified review (1420223) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I cannot fault anything

This is a review for Kingston Crescent Surgery

I phoned for an appointment on the morning of the same day and was offered a triage appointment that morning. I was received by Paramedic Andrew Taylor whose approach to my treatment was very professional and thorough and who decided I should go to QA ED for further examination and prepared an account of the exam accompanied by a heart trace and then requested an ambulance to collect me from surgery. I cannot fault anything in the treatment I received from Mr Taylor.

— Anonymous

Verified review (1420072) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Very efficient service.

— Anonymous

Verified review (1419938) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Cosham Park House Surgery

I only got an appointment as I had been told a Dr would ring me between 3 p.m. and 6 P.m.. this did not happen so I rang the following day to ask why and was told someone had tried to ring me but my line was engaged.. this was not true. I checked my phone for calls and the only other call I had that day was from the surgery telling me that the time the Dr would call. I was upset that I wasn’t believed and I did get a call back the next morning and an appointment that day.something must have gone wrong with your system.

— Diane M

Verified review (1419912) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that there was an administration error and that this caused you inconvenience. We have shared this with our team and will strive to ensure that, in future, our service delivery meets your expectations.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Thanks for a very caring service

This is a review for Crookhorn Surgery

When ever my wife and I have had to visit Crookhorn Surgery we have always had first class care from staff and doctors. If it hadn't been for the doctors at Crookhorn being on top form I would have died with Cancer, but they acted quick and I was in for an operation and it turned out OK so for myself and my family we would not like to go anywhere else. Thanks for a very caring service.

— George H

Verified review (1419887) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

We are delighted that you're happy with the services that we have provided and very glad to hear the result.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Cosham Park House Surgery

I find telephone consultations a good alternative to discuss any minor problem that I have. I know I am speaking to a doctor and will be dealt with quickly and then advised if I need to come in the surgery. This releases more surgery appointments times for those with more serious problems which is what it should be.
The time it takes for someone to answer the phone for a general enquiry seems to be getting worse, It has been between 30-45 minutes on the last 2 occasions. Other patients from the surgery that I know, have said they have waited even longer. (When you are number 30 in the queue you do not want to ring off and lose your place in the queue). What do you consider a reasonable time to wait for a call to be answered?
Waiting times for actual appointment in the surgery seems to be increasing.
On the positive side the staff who do eventually answer the phone they are always very polite and helpful in resolving my enquiry.

— Anonymous

Verified review (1419525) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Receptionist was extremely helpful and pleasant

This is a review for Cosham Park House Surgery

I attended to pick up my blood results as the Dr who was supposed to call me hadn’t and I needed them for a consultation call from the hospital. The receptionist was extremely helpful and pleasant, she printed the results but unfortunately like myself couldn’t read the results so I had to go to the pharmacist for assistance.

— Sally C

Verified review (1419372) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Extremely thorough and helpful

This is a review for Kingston Crescent Surgery

The paramedic nurse practitioner was extremely thorough and helpful.

— Joy H

Verified review (1419318) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Cosham Park House Surgery

After spending an hour trying to get through ended up driving down to surgery and got a call back straight away...phone lines have got worse since the system changed.

— Louise C

Verified review (1419315) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand.at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient