Portsdown Group Practices

Seen promptly at the surgery

This is a review for Cosham Park House Surgery

Call back from GP received really quickly and seen promptly at the surgery.

— Anonymous

Verified review (1419257) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next Of Kin

Dealt with promptly

This is a review for Cosham Park House Surgery

My request for a flu injection was dealt with promptly with additional information that a tetanus injection was due and that I could have both done at the same time. After a short wait both injections were done.

— Anonymous

Verified review (1419246) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very polite and reassuring

This is a review for Kingston Crescent Surgery

Saw doctor who was very polite and reassuring.

— Anonymous

Verified review (1419229) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu injection very quick, painless

This is a review for Kingston Crescent Surgery

Flu injection very quick and painless, no problems, thank you.

— Leslie S

Verified review (1419188) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

No recent appointment - tried many times.

This is a review for Kingston Crescent Surgery

Almost impossible to get an appointment.

— Roy C

Verified review (1419181) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are currently working hard to reduce our 'Do Not Attends' Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends'in August at Kingston Crescent alone, 51 appointments were not attended, this is a total of lost clinician time of 46.7 hours or 1.9 weeks, an average cost of £1,255. If these had been cancelled more appointments would have been available to others.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Reception staff do a wonderful job

This is a review for Kingston Crescent Surgery

I could not recommend the reception staff much more highly. They are so lovely despite all the rubbish they have to deal with day to day. I have always found they are very helpful and kind. I have found they always try their best and explain when it is out of their control for what ever reason. But they deserve so much more recognition as they are the front line of the surgery and have to deal with a lot of horrible stressy people which I guess comes with the territory however its not fair for them to bare the brunt of patients frustrations when they are just doing their job. I can only say how much I value the reception staff and what a wonderful job they always do.

— Anonymous

Verified review (1419161) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Such a great doctor

This is a review for Kingston Crescent Surgery

I highly rate Dr Kipgen as he is a wonderful doctor who actually listens and tries to understand. He also is open minded and great as he actually cares about his patients, I always feel comfortable when I see him as he never rushes me due to my many issues and he always tries to help even if there is nothing he can actually do. For all these reasons it is why I only like to see him instead of any other doctor plus it saves repeating myself as he knows my history and it is rare to find such a great doctor to continue with. The only time I ever see any other doctor is if absolutely necessary.

— Anonymous

Verified review (1419155) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment Review

This is a review for Kingston Crescent Surgery

I had two separate appointments. On arrival I was called by the nurse who let me know she is the one doing both appointments, would I like to have both done of which I said yes as I was early in the first place so that was very nice of her and saved a space for someone else. I am very proud of her helpfulness.

— Raynold G

Verified review (1419139) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent visit

This is a review for Cosham Park House Surgery

I was welcomed by a friendly receptionist who dealt with my 2 requests very quickly. I was then seen by a doctor who gave me my flu jab, tetanus and shingles jabs. I was in and out within 10 mins.

— Jennifer S

Verified review (1419115) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Kingston Crescent Surgery

I like checking in at the computer because the receptionists are so miserable.
The health care worker who took my blood was friendly and efficient. She was polite and answered all my questions.

— Anonymous

Verified review (1418987) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

We are sorry that you find our Reception staff to be " miserable " we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Impressed by speed and kindness

This is a review for Cosham Park House Surgery

Just dropped in for a flu jab as requested via text, was requested to wait. Waited for approx 5 minutes and then called and given jab straight away. Was impressed by speed and kindness by lady involved.

— Christine H

Verified review (1418951) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Kingston Crescent Surgery

The blood test was for 9.25 am and it was on time, all over in 5 mins, great job done, thank you.

— Anonymous

Verified review (1418944) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pleasant and helpful doctor

This is a review for Cosham Park House Surgery

I arrived early for my appointment, my choice to do so although I did have to wait 40 minutes to be seen, 30 minutes after my actual appointment time, however the doctor I saw was very pleasant and helpful with my problem. I also learned that I required to have some boosters done and the receptionist arranged for me to have them there and then saving me having to come back again, she was also very pleasant and helpful arranging my blood test appointment.

— Anonymous

Verified review (1418942) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

This is a review for Kingston Crescent Surgery

I am very pleased with urgent appointment system. The staff are very helpful.

— Anonymous

Verified review (1418940) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service and care

This is a review for Crookhorn Surgery

Excellent service and care, always quick to get me an appointment and see me, best doctors surgery I have ever been to.

— Philip C

Verified review (1418927) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good thank you

This is a review for Cosham Park House Surgery

The doctors and nurses are all very helpful.

— Anonymous

Verified review (1418914) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Nice friendly staff.

— Barry D

Verified review (1418891) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Swift, friendly

This is a review for Kingston Crescent Surgery

Very swift and friendly service.

— Anonymous

Verified review (1418911) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent GP, very understanding

This is a review for Cosham Park House Surgery

I found the gp excellent and very understanding.

— Anonymous

Verified review (1418902) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetic review

This is a review for Cosham Park House Surgery

The nurse I saw was very helpful and gave good advice.

— Paul R

Verified review (1418901) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient