Portsdown Group Practices

Travel clinic

This is a review for Kingston Crescent Surgery

Great info at travel clinic. Not rushed.

— Holly D

Verified review (1418900) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Dealt with care

This is a review for Kingston Crescent Surgery

Doctors are always considerate and treat patients with care.

— Masarath A

Verified review (1418897) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

First class service, supportive, caring

This is a review for Cosham Park House Surgery

I can honestly say I have always received first class service from caring doctors and would definitely recommend Cosham Park House.
Special thanks to Dr Gohil , Dr Ozzard and Dr Kyd who have always been extremely supportive and caring in my time of need.

— Anonymous

Verified review (1418892) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone consultation

This is a review for Crookhorn Surgery

Telephone consultation with Doctor went well, phoned on time so no waiting. Suggested medication and so was ready to pick up from Pharmacy.

— Ann W

Verified review (1418889) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nurses were very helpful

This is a review for Kingston Crescent Surgery

Nurses were very helpful with advice.

— Anonymous

Verified review (1418644) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Recent Appointment

This is a review for Cosham Park House Surgery

Getting through on the phone is a nightmare, especially if you are are work . If you are lucky enough to get an appointment it's all very rushed .

— Suzanne S

Verified review (1418422) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand.at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

The doctors are very professional

This is a review for Kingston Crescent Surgery

I find the surgery will try their utmost to accommodate each person and the doctors are very professional.

— Lorraine H

Verified review (1418423) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Nurse made me so relaxed

This is a review for Cosham Park House Surgery

I must say me and needles dont go but your nurse made me so relaxed, happy days.

— John C

Verified review (1418391) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Appointment

This is a review for Kingston Crescent Surgery

I have left the surgery now as I could never get an appointment . My mother is 88 and they couldn't get her an appointment . She had a head ache for 10days to go to st marys or call 111. Went to st marys and they phoned the doctor and he came out to see her the next day . That put pressure on my mum waiting up the hospital when all she needed was a doctor to take 20 minutes to look at her and by the day she still has the headache .

— Joan P

Verified review (1418310) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that we did not provide a service to your expectations, you will take learning from this experience to improve our future practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Good service, excellent doctor

This is a review for Cosham Park House Surgery

Good service, excellent doctor, sorted it out in 5mins.

— Mark K

Verified review (1418303) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Nurse was brilliant

This is a review for Crookhorn Surgery

Saw a nurse who was brilliant, she listened to me and supported me loads.

— Debra C

Verified review (1418297) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?

Very quick and efficient

This is a review for Cosham Park House Surgery

Very quick and efficient service for the treatment that I needed.

— Jennifer D

Verified review (1418211) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Appointment

This is a review for Kingston Crescent Surgery

Trying to get a routine appointment at this surgery especially if you do not have a computer is a joke.

— Sally J

Verified review (1418156) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are currently working hard to reduce our 'Do Not Attends' Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends'in August at Kingston Crescent alone, 51 appointments were not attended, this is a total of lost clinician time of 46.7 hours or 1.9 weeks, an average cost of £1,255. If these had been cancelled more appointments would have been available to others.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Good service

This is a review for Cosham Park House Surgery

A good service and helpful.

— Caroline H

Verified review (1418127) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Informative, thorough and friendly

This is a review for Kingston Crescent Surgery

My experience with seeing the male nurse / paramedic was informative, thorough and friendly. I wasn't just a number.

— Hazel M

Verified review (1418128) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Recent appointment

This is a review for Cosham Park House Surgery

See a different doctor every time I make an appointment, if I can make one. Feel like an outcast at Park House. Someone with mental health should not feel this way.

— Lorraine P

Verified review (1418130) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. We do, of course, recognise the clinical benefits of providing continuity of care to our patients and, wherever possible, we do provide this. However, due to the well-publicised increasing demand on Primary Care, this is regrettably not always possible. All of our clinicians have access to full patient clinical records which ensures that they can make properly informed decisions regarding a patient's care.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Very friendly and very helpful.

— Paul T

Verified review (1418123) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Low waiting time, friendly staff.

— Radu G

Verified review (1418126) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Flu jab

This is a review for Cosham Park House Surgery

Went in off the street for a flu jab and was all over in five minutes.

— Derrick H

Verified review (1418120) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

I never feel rushed

This is a review for Cosham Park House Surgery

As always I never feel rushed or that my health issue is trivial, the doctors always explain everything very well.

— Carol C

Verified review (1418122) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?