Portsdown Group Practices

Very helpful and efficient

This is a review for Crookhorn Surgery

Very helpful and efficient service.

— Barbara W

Verified review (1418112) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?

Good care and treatment

This is a review for Cosham Park House Surgery

I have always received good care and treatment from the staff.

— Anonymous

Verified review (1418113) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

The doctor was very good

This is a review for Kingston Crescent Surgery

The doctor was very good. Saw what my problem was straight away and I was treated immediately. Very efficient.

— Leonard P

Verified review (1418105) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Caring, helpful

This is a review for Kingston Crescent Surgery

Caring and very helpful.

— Anonymous

Verified review (1418107) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Appointments

This is a review for Cosham Park House Surgery

If your a busy person and need to plan in advance only bringing 2 weeks worth of appointments out at a time is ridiculous!

— Emma C

Verified review (1418103) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are currently working hard to reduce our 'Do Not Attends' in August, Cosham Park House alone, 68 appointments were not attended, this is a total of lost clinician time of 50.7 hours or 2.1 weeks, an average cost of £1,500. If these had been cancelled more appointments would have been available to others. This has lead to the difficult decision of releasing appointments in weekly increments to reduce the number of non attendances.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Helpful and efficient

This is a review for Heyward Road Surgery & Practice

Helpful and efficient, and excellent.

— John C

Verified review (1418099) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Heyward Road Surgery & Practice to friends/family if they needed similar care or treatment?

MMR, flu and Tetanus

This is a review for Cosham Park House Surgery

I came to get a change of surgery form, have been with surgery for about 17 years recently moved and had MMR flu and Tetanus injections without having to book or wait!

— Anonymous

Verified review (1418100) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Staff are very friendly

This is a review for Cosham Park House Surgery

Happy with the way I'm treated and the staff are very friendly to me.

— Anonymous

Verified review (1418096) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Helpful staff, good doctor

This is a review for Cosham Park House Surgery

The office staff were very helpful and the doctor was very good as well.

— Anonymous

Verified review (1418092) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

I was seen in good time

This is a review for Kingston Crescent Surgery

Staff were very helpful and I was seen in good time.

— Anonymous

Verified review (1418081) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

I cannot fault you in any way

This is a review for Cosham Park House Surgery

You have been brilliant with my mum and I cannot fault you in any way, the practitioner nurses are amazing with her, she's got lung cancer and tumours on the brain and they really are really caring with her.

— Anonymous

Verified review (1418082) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Everyone has been so helpful and ensure I get the best care and made me feel at ease and ensured that they explained everything.

— Emma J

Verified review (1417059) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?

Happy with the service

This is a review for Somerstown Surgery

Happy with the service, wasn't kept waiting too long.

— Mark H

Verified review (1417050) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Somerstown Surgery to friends/family if they needed similar care or treatment?

Phoned in good time, good advice

This is a review for Crookhorn Surgery

The doctors on triage phoned in good time, listened and answered questions and explained options - no appointment was necessary this time but good advice given.

— Katharine P

Verified review (1416884) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?

Highly recommended surgery

This is a review for Kingston Crescent Surgery

Excellent service. Doctor I saw was lovely. Highly recommended surgery.

— Anonymous

Verified review (1416812) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

So nice, friendly and helpful

This is a review for Kingston Crescent Surgery

The nurse I visited a few times she was so nice, friendly and helpful.

— Jewel C

Verified review (1416808) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Staff are lovely

This is a review for Cosham Park House Surgery

Staff are lovely but organisational systems are not and they are not at all geared towards mental health treatment.

— Sarah B

Verified review (1416809) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our organisational system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, you may need to queue. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

The practice is too big and there's not enough admin staff to handle the demand. I was number 23 on the phone. When you go direct to the surgery there's also always a long wait. I spent over 15minutes waiting to collect blood forms. It's ridiculous. Things were much better when it was a smaller practice.

— Nomvelo H

Verified review (1416811) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand.at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Good staff

This is a review for Cosham Park House Surgery

Good staff, great doctors.

— Jonathan H

Verified review (1416807) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Recent appointment

This is a review for Cosham Park House Surgery

E my doctor to find out why or how to go about rectifying the situation I was told that was how they always come back and there was nothing to worry about. I have since found that I may have liver problems and I need to seek medical advice ASAP. What a joke playing with people's health. If there is problems that could have been sorted out if more care and attention was taken I will be seeking legal advice.

— Joel A

Verified review (1416802) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Please contact Maria Martin on 02392 627 765 so we can discuss your concerns directly and investigate your concerns.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?