Portsdown Group Practices

Appointment

This is a review for Cosham Park House Surgery

When you call at 2 you can't get though and then when you get though you on hold for about 45 mins, if you call after 3 there are no appointment left and when I was in there last week I had appointment I wait over an hour.

— Tracy G

Verified review (1416799) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand.at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure. We are sorry that you waited for "over an hour" for your appointment, There can, sometimes be a delay depending on the clinical demand on any given day.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Efficient, courteous and helpful

This is a review for Cosham Park House Surgery

Always efficient, courteous and helpful from start to finish.

— Colin W

Verified review (1416800) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Very friendly and thorough

This is a review for Kingston Crescent Surgery

Very friendly and thorough which I'm very grateful for.

— Anthony P

Verified review (1416792) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Friendly, helpful

This is a review for Cosham Park House Surgery

Was helpful and polite and receptionist was very friendly.

— Wendy L

Verified review (1416784) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Recent appointment

This is a review for Cosham Park House Surgery

Try not use Surgery. Reception staff are rude and judgemental.

— Dawn C

Verified review (1416785) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you find our Reception / Contact Centre staff to be " rude and judgemental " we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Recent appointment

This is a review for Cosham Park House Surgery

Afraid am not happy about my visit, its terrible that you cant see a doctor when you need one and the queue for to get the appointment not everyone can afford to hang on all just to see a doctor and all you see is a nurse practitioner at the end, sorry not happy.

— Elizabeth B

Verified review (1416781) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Recent appointment

This is a review for Kingston Crescent Surgery

I didn't have to wait long.

— Paula F

Verified review (1416777) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Getting an appointment to see the nurses is excellent but it is virtually impossible to get an appointment to see a doctor and the online booking system doesn't work.

— Dirk D

Verified review (1416774) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Recent Appointment

This is a review for Crookhorn Surgery

Happy with the level of care and attention given.

— Brian J

Verified review (1416770) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Reception good, doctor approachable, explanation observations very nice.

— James U

Verified review (1416765) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Staff are helpful, good information

This is a review for Crookhorn Surgery

Staff are helpful, good information, very helpful having pharmacy next door to sort out any problems.

— Linda J

Verified review (1416760) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Always well looked after.

— Stephen O

Verified review (1416756) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Well woman clinic

This is a review for Cosham Park House Surgery

I attended a well woman clinic for about an hour the person who interviewed me pleasant, helpful and understanding.

— Anonymous

Verified review (1416758) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Online consultation system

This is a review for Kingston Crescent Surgery

I used the online consultation system as it's difficult to get an appointment and I received a phone call from the surgery and got very quickly to deal with my health issues.

— Anonymous

Verified review (1416759) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Treated well

This is a review for Kingston Crescent Surgery

I have always been treated really good and respected.

— Anonymous

Verified review (1416752) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Very happy with with how I was treated, thank you.

— Anonymous

Verified review (1416753) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Recent appointment

This is a review for Cosham Park House Surgery

All staff members are very professional and helpful.

— Helen C

Verified review (1416754) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Polite, friendly and helpful

This is a review for Crookhorn Surgery

Always able to get appointment if needed, all staff polite, friendly and helpful.

— Vivienne K

Verified review (1416755) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?

A great doctors surgery

This is a review for Cosham Park House Surgery

I am a patient at Cosham Park House, and so is my father.
And I have always found it a great doctors surgery. Even when there have been challenging times of short staffing, and more patients to see, I find the receptionist, hcsw, nurses, and doctors always try their utmost best to still go out of their way to do their utmost best.

— Michelle B

Verified review (1416748) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Recent Appointment

This is a review for Cosham Park House Surgery

Reception is always busy and taking too long to answer a phone call ,may need more staff to solve the problem.

— D G

Verified review (1416749) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand.at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?