Portsdown Group Practices

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Had my smear and was put at ease, happy with my nurse.

— Margaret D

Verified review (1416708) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Highly professional support

This is a review for Kingston Crescent Surgery

I was reassured and provided with highly professional support.

— Andrea M

Verified review (1416453) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

They make you feel welcome

This is a review for Kingston Crescent Surgery

They make you feel welcome and make sure you are ok.

— Margaret B

Verified review (1416407) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Friendly and professional

This is a review for Kingston Crescent Surgery

I was seen by a paramedic practitioner, he was very friendly and professional and was very thorough to help find a resolution to my issue.

— Anonymous

Verified review (1416269) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Kingston Crescent Surgery

The GP who saw me was not interested with the combination of symptoms I have. He just focused on my back pain and said it’s muscoloskeletal pain. Even though my finger/knuckles are painful and my lymph nodes swollen.

— Anonymous

Verified review (1416254) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that we have not provided a service to your expectations, and will share your experience with our team and take learning from this.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Travel injections

This is a review for Kingston Crescent Surgery

Booked for travel injections, arrived at the surgery and booked myself in automatically. I sat in the main reception for half an hour after my allocated time. If it wasn’t for another person who was speaking to the receptionist, I would not have known that I needed to go to another part of the surgery.
The nurse was helpful and offered advice regarding the country I was travelling to.

— Debra C

Verified review (1416246) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab

This is a review for Kingston Crescent Surgery

We walked in and was seen very quickly.

— Janet B

Verified review (1416238) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

I recently joined you're surgery and tried to get to speak with a doctor about medication I am already taking but could find no doctors appt online and when I went into the surgery I was just told there is no doctors spots available and the best I could get was to speak to a pharmacist this is not suitable. What am i to do??

— Jamal M

Verified review (1416227) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Took time to explain things

This is a review for Cosham Park House Surgery

My recent visit regarding the review of my medication was extremely helpful and gave me a greater understanding of what I am taking. She took time to explain things and changed one of my tablets.

— Maureen F

Verified review (1416215) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

So you want to see a Doctor do you? Well not on my watch matey

This is a review for Cosham Park House Surgery

The nurse who treated me today was great and the star ratings I have provided below have not been awarded in relation to her but are given to reflect the appalling administration and reception performances of Cosham Park House Practice. I honestly believe I would be better served if I undertook full medical training and qualified as a GP myself in order to get a quicker and clearer diagnosis of my health issues than endure the current 'system' of incredulous chaos that is currently served up at this practice.
It seems that the only chance I have of getting a full and thorough medical diagnosis is after the coroner has performed an autopsy on me

— Anonymous

Verified review (1416173) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback. Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful and sympathetic

This is a review for Kingston Crescent Surgery

I felt very comfortable talking with the doctor I saw, he was very helpful and sympathetic to me. I was put at ease and found I was able to actually speak for myself rather than rely on a family member speak on my behalf.

— Anonymous

Verified review (1416164) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next Of Kin

Recent Appointment

This is a review for Paulsgrove Surgery

This appointment, although c40 minutes late, was a positive experience largely due to the professional and caring approach of the GP I saw. Previous experience (28/09/19) where I waited 1 hour 29 minutes on hold, trying to arrange an urgent appointment, on the telephone only to be cut off once I was put through to the surgery was an extremely disappointing experience

— Anonymous

Verified review (1416158) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand.at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Swift, professional treatment

This is a review for Kingston Crescent Surgery

Dropped into the surgery to book a flu jab and was offered this immediately together with MMR and Tetanus updates. All done to my full satisfaction and all questions answered.

— Anonymous

Verified review (1416156) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Dealt with quickly and efficiently

This is a review for Cosham Park House Surgery

My problem was dealt with quickly and efficiently over the phone by telephone triage with the duty GP.

— Laura N

Verified review (1416118) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Absolutely appalling service. Ever since they took over Northern Rd Surgery, lucky if you manage to get to see a doctor, in fact it's easier getting to see a consultant at hospital than to see a GP. Online appointment system might as well not be there. Can never get prescriptions right or on time. Have to travel to other surgeries in group to get urgent ECGs done. All in all total joke of a service.

— Anonymous

Verified review (1416115) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that our service has been a "total joke" we will share your comments with our team

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

An exemplary patient service

This is a review for Kingston Crescent Surgery

To coincide with my specific working pattern I was provided with the earliest appointment time, which was brilliant.
New Prescription changed to increase dosage to 2 puffs am and pm with New Spacer to ensure I get the full benefit of medication to my lungs, to improve my asthma control. BP and weight checked. Was able to receive the new 'TIV Flu Vaccine' as I now come into the relevant age group. So all in all a very good experience - with a promise from the Nurse to give me a follow up telephone call in 3 weeks, to see what impact the new preventer inhaler dosage is having, on helping with my disturbed sleep coughing, via my direct line at work.
An exemplary patient service.

— Anonymous

Verified review (1416113) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next Of Kin

Blood Pressure health check

This is a review for Cosham Park House Surgery

My first reading was extremely high. Mandie called me in for the following week. Slightly lower but Mandie suggested I had a 24 hour BP monitor fitted. I missed the first appointment as I was unaware(!), three further appointments made but all were cancelled by the practice as machines faulty and no longer fit for purpose as data out of date. With my own machine I recorded daily and to Mandie's surprise BP recordings surprisingly good! I have agreed with Mandie that when eventually the machine is available then I revisit for the 24 hour monitoring.
Surely such an important piece of equipment should have closer scrutiny to ensure it is fully functioning and up to date with regard to current data! Obviously this has effected not just me but many patients in the surgery.

— Helen D

Verified review (1416107) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback. We would like to assure you that all our equipment is regularly monitored, once an issue is identified, we work with our suppliers to gain a solution as soon as possible. We are sorry for any inconvenience this has caused you.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Less time to wait for appointments

This is a review for Crookhorn Surgery

I believe that the surgery has improved over the last six months. Before, you had to wait weeks before being seen by a doctor, now you have less time to wait, and that can only be good.

— Peter B

Verified review (1416100) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick, efficient triage service

This is a review for Kingston Crescent Surgery

Quick efficient triage service: I was called back by Dr within half an hour, then an appointment given early that morning with nurse practitioner who was thorough, ordered investigations and an appointment for a blood test later that same day. Didn’t feel rushed in my appointment and felt listened to, leaving with a clear management plan that I can follow up.

— Anonymous

Verified review (1416099) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Doctor patient relationship lost

This is a review for Cosham Park House Surgery

The surgery is like so many these days, you wait for an unacceptable time for an appointment, even getting answered on the phone is just to long. More staff required early morning to take these calls.
Some of the receptionist think they run the surgery and have a habit if making you feel bad when asking for a emergency appointment.
I don't want to discuss what is wrong with me to a receptionist it can be embarrassing.
It's a case of the doctor has no idea, what you have gone through to get to see them.
That doctor patient relationship has been lost such a shame.

— Ruth H

Verified review (1416098) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand.at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure. Our contact centre and reception staff have been requested by the doctors, to establish why patient's need an appointment, to ensure that they are signposted to the relevant clinician.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient