Portsdown Group Practices

Good customer service

This is a review for Cosham Park House Surgery

Good communication. Good customer service. Flexible with appointments if required that day.

— Anonymous

Verified review (1403699) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Everything went perfectly

This is a review for Cosham Park House Surgery

I had to have an appointment with the nurse (Mandy) for a B12 injection the appointment only took a few minutes and I was seen a little earlier than my appointment time and everything went perfectly so there was nothing that could be done differently.

— Jenny J

Verified review (1403744) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Cosham Park House Surgery

You can never get appointment when need one.

— Lisa M

Verified review (1403696) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

I was very pleased with the outcome

This is a review for Cosham Park House Surgery

In my experience the staff was friendly and helpful, very prompt, I've got an appointment straightaway and the doctor was very efficient, I was very pleased with the outcome.

— Kerry S

Verified review (1403695) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Recent Appointment

This is a review for Cosham Park House Surgery

I got seen by the nurse within 30 mins which was good, but could not get a doctors appointment, also last time I saw a doctor about my foot I was told I would have to go private and pay for treatment, I work full time so pay national insurance which should cover that but apparently not, I suppose this is one way of reducing the waiting list for appointments, but I do think it is deplorable that I was treated like that and means the nhs does not work.

— Richard S

Verified review (1403685) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Pracitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Really gentle and generally caring

This is a review for Cosham Park House Surgery

The female doctor who I saw was lovely, she explained everything to me and was really gentle and generally caring.

— Susan O

Verified review (1403684) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

The staff are nice and friendly

This is a review for Cosham Park House Surgery

The staff are nice and friendly. And I'm very impressed with the follow up appointment reminder texts as well.

— Stephen F

Verified review (1403682) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Recent appointment

This is a review for Kingston Crescent Surgery

As I've said before I find the receptionists very rude, they have no manners what so ever. They are the ones bringing the surgery down to very low standards. Please feel free to publish this with my name as many will agree with me.

— Samantha S

Verified review (1403678) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

We are sorry that you find our receptionists rude. We do monitor our interactions with patients on a regular basis to ensure that we are reaching an acceptable standard. As you will see from other feedback, others have a different opinion from yours, however we will feed back your comments to our reception team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Recent appointment

This is a review for Somerstown Surgery

45 min delay. GP barely looked at my issue before telling me to contact a physio.

— Jordan T

Verified review (1403677) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, which has been shared with the team. Any appointment delays are indicated on the self-check-in screen and our reception staff are trained to advise patients of likely delays when checking in for their appointments.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Somerstown Surgery to friends/family if they needed similar care or treatment?

Call back

This is a review for Kingston Crescent Surgery

On the phone told me that wait till doctor call me back. And no one call me back. That's was the first time from Kingston crescent surgery. I'm really disappointed. Man answered the phone. Useless.

— Judita G

Verified review (1403672) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave this feedback. In order for us to investigate your complaint properly, we would be grateful if you could please contact the surgery directly and we will be happy to help.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

The doctor was very helpful and I'm now feeling more positive about overcoming my health problem.

— James L

Verified review (1403673) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?

Always happy to help

This is a review for Crookhorn Surgery

The people at the desk are always helpful and friendly. The doctors and nurses are always happy to help with any problems and are always thorough with what they do.

— Anonymous

Verified review (1403674) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?

I felt that they helped me accordingly

This is a review for Kingston Crescent Surgery

All staff were very friendly and welcoming; they had time to listen to why I was there and I felt that they helped me accordingly.

— Christine C

Verified review (1403670) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Recent appointment

This is a review for Cosham Park House Surgery

It's genuinely ok but I never see a gp.

— Samuel S

Verified review (1403665) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Pracitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Very efficient indeed

This is a review for Cosham Park House Surgery

Very efficient indeed, the practice saw me very quickly after a phone call.
Excellent.

— Anonymous

Verified review (1403697) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Kingston Crescent Surgery

Careless doctors.
Had to go back 4 times with severe nerve pain. First prescribed me strong antibiotics. Taking their time to refer to any scan or physio. 5th week and i am still suffering.
Disgraceful.
Cant even provide me a proper sick note with accurate dates.

— Anonymous

Verified review (1403689) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Given the very specific clinical nature of your complaint, we would be grateful if you could please contact the surgery directly so that we can deal with it properly.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment request

This is a review for Kingston Crescent Surgery

Had some blood tests done, asked if the results are ready. Told by receptionist that a few are showing abnormal. Ask for appointment, told none available, told to ring week beginning 7th of August. Appalling service, wasn't even given a telephone review.

— Tara H

Verified review (1403679) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that a telephone appointment was not available, you should have been advised to use our eConsult which would have been a more suitable alternative to gain the details required. We will share this with our team and take learning from this.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Cosham Park House Surgery

I find the Dr's and nurses are really good and have no problem with them. The issue I and my family have is trying to get an app, we use text relay as we are all deaf, every time we try to get apps your receptionists hang up, this has happened on numerous occasions, I cannot get any help when I go into surgery to complain. As you can imagine this is very stressful..

— Julia C

Verified review (1403676) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you have experienced these issues, could also use our eConsult function, available via our website which would have been a more suitable alternative to gain the details required. We will share this with our team and take learning from this.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

They are clearly struggling to cope with demand.

This is a review for Cosham Park House Surgery

In the recent years, it’s become increasingly difficult to get to see a doctor. The booking process for urgent appointments via triage now involves a recorded message, and more of then then not, being cut off as the lines are too busy.

— Anonymous

Verified review (1403667) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand.at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated with respect

This is a review for Kingston Crescent Surgery

First time meeting my new GP as previous GP left the practice. Very thorough and was a nice chap. I am currently waiting for my results. Polite and treated with respect.

— Yee-mei F Yee-mei F works at UHS Hospital as Senior Biomedical Scientist

Verified review (1403645) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient