Portsdown Group Practices

Great

This is a review for Somerstown Surgery

The staff and doctor are always great.

— Anonymous

Verified review (1403630) Review left 6 years ago
This review was collected via online systems.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was seen promptly

This is a review for Somerstown Surgery

I was seen promptly and the consultation was very well conducted. It has however become very difficult to get any routine appointment with either a GP or a nurse without hanging on the phone for long periods to get to speak to a human being and then either being told to phone back at another time or else being offered something, if lucky, at some time away.

— John D

Verified review (1403617) Review left 6 years ago
This review was collected via online systems.

Reply from Somerstown Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand.at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fantastic Service by the Nurse

This is a review for Cosham Park House Surgery

I went for my recent injection. The nurse was lovely; so friendly and reassuring. She had remembered me from a previous appointment 3 months earlier. She also asked how my daughter was, who had come with me the time before. She is such a lovely lady and deserves a gold star.

— Joanne C

Verified review (1403616) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good service thanks

This is a review for Crookhorn Surgery

I understand the stress and demanding environment NHS employees have to face on daily basis, but they always friendly and helpful..thanks for your commitment to the patients.

— Veronica G

Verified review (1403612) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Heyward Road Surgery & Practice

The time given for me to attend the surgery was 9:20am, I was 1 of 3 people waiting at that time. To my knowledge no one had been in to see the GP at this stage therefore, at the start of the day the GP was running at least 20 minutes behind. I eventually got to see the GP at approx 9:50am.
Although, the GP listened, was empathetic and provided alternative medication I felt rushed and to a certain extent felt some of the issues brushed aside.

— Anonymous

Verified review (1403611) Review left 6 years ago
This review was collected via online systems.

Reply from Heyward Road Surgery & Practice

Thank you for your feedback, which has been shared with the team. Any appointment delays are indicated on the self-check-in screen and our reception staff are trained to advise patients of likely delays when checking in for their appointments.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very satisfied with treatment

This is a review for Crookhorn Surgery

I was very satisfied with treatment, no waiting around, nurse chatty and helpful.

— Valerie S

Verified review (1403606) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Kingston Crescent Surgery

Generally speaking, the staff are helpful. Once or twice they have been a bit abrupt with other people for no apparent reason, but I realise that some patients can be rude and pushy so maybe that can be expected sometimes...

— Anonymous

Verified review (1403299) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to leave this feedback. We are sorry that you have found it so difficult to get a routine appointment. This is a well-documented problem nationally from which we are not immune. We are, however, taking steps to introduce a new model of care in the Autumn, which is planned to address these concerns.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

Friendly centrally located GP surgery with polite and professional staff.

— Anonymous

Verified review (1402422) Review left 6 years ago
This review was collected via online systems.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Kingston Crescent Surgery

The nurse that saw me was lovely, friendly, approachable and efficient. Sadly however that isn't the case with a lot of the reception staff, who either don't know how to smile or be friendly, they are not approachable, they seem to think they should know what is wrong with you which can be embarrassing, and are just hard work to get past. The Surgery itself is so hard to get an appointment with and when you do get one you don't get the time to explain things. I have been told before on an appointment 'I can only deal with one thing today as we don't have time, you'll have to come back'. It is not good enough I'm sorry to say.

— Angela N Angela N works at NHS as Clinical Trials Assistant

Verified review (1401689) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for providing us with feedback. We are pleased that your experience with one of our nursing team was a positive one. We are sorry that you have issues with a lot of our reception staff. We invest considerable time and effort in training our staff, and we will certainly feed back your comments to our Surgery Team Leaders. Regarding the availability of appointments, we are, in common with many other GP surgeries, struggling with the level of demand from patients. We are, however, working hard on this, and will be introducing a new Model of Care in the Autumn which is planned to make a considerable difference.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Cosham Park House Surgery

The present guidelines regarding time limits for appointments (common throughout the NHS), places undue stress on Staff, particularly when short staffed. However the Staff at this practice do their best despite current restraints.

— Anonymous

Verified review (1401445) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I was pleased that we didn’t need an appointment for our injection, we just turned up and only had to wait a few minutes to be seen.

— Valerie C

Verified review (1401397) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Crookhorn Surgery

Difficult to get an appointment. Staff pleasant but unable to get any help or support in losing weight.

— Kim H

Verified review (1401245) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that an appointment was not available, you should have been advised to use our eConsult which would have been a more suitable alternative to gain the details required. We will share this with our team and take learning from this.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Blood test and B12 injection performed efficiently.

— John C

Verified review (1401238) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Kingston Crescent Surgery

Took only 10 days and about 38 calls to get an appointment

— Judit N

Verified review (1401226) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide us with feedback. We are sorry that it took you so long to get an appointment. The first couple of hours in the morning are always very busy on the phones, and we would encourage people who wish to get a routine appointments to avoid 0800 - 0900 if at all possible.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Considering leaving the practice

This is a review for Cosham Park House Surgery

My review does it seem to be on here so here it is again. After a trip to A & E I attended a doctors appointment ( after trying and trying for a week to get one!) to try and fix the on going issue. I felt the doctor I saw spoke over me, didn’t listen to what o had to say, like I was wasting his time. He referred me for a test which I was pleased about as I hoped this would get to the bottom of the issue. This came back normal I was then told no further action. So I still have the issue I went to the doctor with in the first place and have to attempt to try and get another appointment ( tried this evening before 7 and one appointment came up and then an error came up, I guess I’ll try again tomorrow). I’ve been to this practice for years and had amazing maternity care and nurses for babies injections but since my last appointment I’m considering leaving this surgery.

— Anonymous

Verified review (1401213) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

We are constantly reviewing the service which we deliver and will be launching a new Model of Care in the Autumn. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very quick emergency appointment

This is a review for Crookhorn Surgery

Very quick emergency appointment 40 minutes from phone call, what more could you ask for.

— Christopher D Christopher D works at Davis Multrade Carpentry as Carpenter

Verified review (1400358) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Kingston Crescent Surgery

While I was charged to have my documents approved and signed by a doctor in order to confirm that I am apt to register as a nurse with NMC, the doctor declared that he does not know me.
Ok, I understand I haven't see this doctor in my life, but if I paid for this, then why I was not appointed to be seen by this doctor and take the necessary action in order to say that I am competent or not to register as a nurse.
By this surgery logic, in order to be taken in evidence, I have to be sick.
Meanwhile I had another appointment, this time to certify my renewal for my lorry driving licence (for which I paid £160) but had been seen by a different doctor. Why couldn't the latter certify my first row of documents as well?
Discusting!

— Alexandru O

Verified review (1400357) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank your for your feedback. We are sorry that we have not provided a service to your expectations, we will share your comments with our team and take learning from them.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Recent Appointment

This is a review for Kingston Crescent Surgery

I have not been to the surgery recently. My husband has been to leave repeat prescriptions for me. I have also been rung about how I was coping with my asthma.

— Janette C

Verified review (1400353) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, and we are pleased to hear that you have been contacted about your asthma.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Kingston Crescent Surgery

The doctor was absolutely super but making the appointment was a nightmare. Unable to make telephone appointment so had to go to surgery to provide Id to go online. Enquiry line no help. Once there experience ok apart from receptionists more interested in private conversations than patients.

— Anonymous

Verified review (1400342) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to leave feedback. Your feedback is important to us and will be shared with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated me with respect

This is a review for Kingston Crescent Surgery

It was good, nice doctor. He did listen to me and treated me with respect and friendly.

— Anonymous

Verified review (1400339) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient