Portsdown Group Practices

Visit to Kingston

This is a review for Kingston Crescent Surgery

I do not know why I went to Kingston and had a big bruise on my arm

— Philip P

Verified review (2305091) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback. I am sorry that you experienced bruising, there are many factors that contribute to getting a bruise when having a blood test that are uncontrollable.

Overall, how was your experience of our service? Poor

Flu vaccination

This is a review for Cosham Park House Surgery

Clinician explained what will happen and was gentle and professional

— Robert L

Verified review (2305007) Review left 8 months ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you. We are pleased that this was your experience.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu vaccine

This is a review for Somerstown Surgery

It was timely

— Anonymous

Verified review (2304970) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Fast and efficient service

This is a review for Crookhorn Surgery

Fast and efficient service for my depo injection, the nurse even double checked my blood pressure etc and discussed some other concerns I had, and I am very happy with the level of service I received

— Kelly D

Verified review (2304949) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Flu and Covid injections.

This is a review for Cosham Park House Surgery

The nurse was very efficient and answered my questions.

— Pauline H

Verified review (2304879) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments.

Overall, how was your experience of our service? Very good

Flu & Covid inoculations

This is a review for Cosham Park House Surgery

In and out within 5 minutes

— Anonymous

Verified review (2304816) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you.

Overall, how was your experience of our service? Very good

Flu jab

This is a review for Kingston Crescent Surgery

The queque was horrendous and waited 30 mins. So perhaps the appointments were too close together.

— Anonymous

Verified review (2304739) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Neither good nor poor

Blood tests

This is a review for Kingston Crescent Surgery

Went for blood test, went in on time, asked nurse what the test was for and she explained everything.
Very nice nurse to talk to and gentle while taking my blood

— Anonymous

Verified review (2304686) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We will share this with the team.

Overall, how was your experience of our service? Very good

E consult

This is a review for Kingston Crescent Surgery

Very quick, did e consult and was called back an hour later. Staff very helpful.

— Elizabeth P

Verified review (2304677) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

Speedy response

This is a review for Kingston Crescent Surgery

I was able to access a medication request and then offered a referral appointment which I was able to access via a message. It was quick, easy and definitely better service than having to call each day and await an appointment. Thank you

— Anonymous

Verified review (2304674) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased the change in system is working for you.

Overall, how was your experience of our service? Very good

Getting flu jab

This is a review for Somerstown Surgery

The doctor was efficient and as I hadn’t seen her ( my actual GP) in years, I asked her a quick question about something else and was basically made to feel as though I may as well be asking for blood from a stone! Very disappointed because of the lack of care. She could’ve helped me in the 5 minutes appointment slot I had.

— Tamlyn C

Verified review (2304640) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. I am sorry that the doctor could not help you with your additional query, however, generally these are specific clinics for immunisations and 5 minutes is not enough time to complete additional tasks. The doctor was right to focus on what you were appointed for only.

Overall, how was your experience of our service? Neither good nor poor

B12 and flu injection

This is a review for Paulsgrove Surgery

The nurse was very professional and helpful also the appointment was on time.

— Carl T

Verified review (2304632) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Very well looked after

This is a review for Cosham Park House Surgery

I was very well looked after, thank you.

— Anonymous

Verified review (2304588) Review left 8 months ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you. I am pleased your feel this way.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Unable to see a GP

This is a review for Kingston Crescent Surgery

I am 6 weeks postpartum and recovering from high blood pressure, an infection, high cholesterol and other various issues. Due to the new online system Anima you have to have one very specific issue and follow a set criteria or set questions which is impossible if you don’t fit within that.

I asked to see a GP in regards to medications that were treating Preeclampsia and ended up with very low blood pressure instead! When booked in for an appointment I was booked in with a HCA which resulted in them being very frustrated towards me and my partner as all they could do was take my blood pressure (which I did not need as I have a monitor at home). When I call the surgery at 8am they are unable to assist in booking a GP appointment over the phone. I feel this needs to still be an option to speak to a human being instead of being re directed to forms online.

— Lauren B

Verified review (2304582) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that our change in system does not appear to have worked well in this instance. With any new system we must listen to our patients and make changes where we can. Please be assured we are constantly reviewing feedback and making changes where required and appropriate. There currently are not plans to revert back to appointments made via the telephone.

Overall, how was your experience of our service? Very poor

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

All was well

— Anonymous

Verified review (2304552) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

Somerstown Surgery

This is a review for Somerstown Surgery

Why is there a surgery with out doctors. Its a complete joke.

— Anonymous

Verified review (2304523) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. Please be advised that all our sites have doctors.

Overall, how was your experience of our service? Very poor

Review

This is a review for Cosham Park House Surgery

We have found the staff and experience to be very good.

— Anonymous

Verified review (2304476) Review left 8 months ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Prostate examination.

This is a review for Cosham Park House Surgery

Excellent, doctor explained everything very well.

— William H

Verified review (2304456) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments.

Overall, how was your experience of our service? Very good

Great Service

This is a review for Crookhorn Surgery

I was actually running late and the practitioner still saw me and administered my flu vaccination. They didn't have to but made the time for me. It was very much appreciated.

— Neil G

Verified review (2304418) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback, I am glad to hear that you are happy with the service provided.

Overall, how was your experience of our service? Very good

Helpful

This is a review for Cosham Park House Surgery

Thankful that I have this service to help

— Kerry R

Verified review (2304409) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you.

Overall, how was your experience of our service? Very good