Portsdown Group Practices

Phoned for an emergency appointment at 8 am. Call returned by 8.10 in surgery and seen by 8.45.
Treatment successful. So lucky to be a patient at this surgery.

This health problem has been around since earlier March and by it's continuation I am feeling concerned about it.

On this occasion, l booked myself in. As instructed l used the POD for my blood pressure etc readings. Unfortunately there was a little typed note stating the printer was not working and to manually record my results. Sad to say l didn’t have a pen to hand, nor was one available. Notwithstanding this, when l met Doctor Tijuana Stubbs l found her to be utterly professional, dedicated and patient well being her ultimate goal. Dr Stubbs reflected everything positive about this Surgery. All my needs were met, and l left the surgery with no unanswered questions.

Good service, blood tests on time.

After a few days, I think on Tuesday 11 June< I experienced sufficient burning pain on my face that I was unable to get any sleep, and sought advice from Portsdown Group Practice Surgery, as there was no back up from the clinic itself. I entered the triage system and gave my symptoms, which including feeling unwell (shivering and nausea). I was telephoned by a lady from The pharmacy who advised me to take paracetamol for the pain, which I did. I was also subsequently rang by Dr Lang, who advised me either to reduce the dosage, but increase the period of application, or to apply cold flannels. As I certainly did not wish to extend the period, I applied cold flannels, which did alleviate the pain in the short term. However the pain incrementally increased with each twice daily application, and bu half way through the 3 week period, on 18 June, I was sufficiently distressed to try and contact Dr Gohil for his advice. I was again told to seek an emergency appointment through the triage system, and found out by chance that Dr Gohil happened to be one off the triage doctors on duty that day. I gave my symptoms to the lady who took the call, and asked her please to get Dr Gohil to ring me. Which he did almost immediately and invited me to see him at 4.30pm that afternoon. I was in so much distress that I could have cried with happiness at being able to see him.
When I saw him he said I had suffered a severe reaction to the treatment, which he suggested should have been applied twice daily only for two days each week, and also that my whole face was infected. He prescribed penicillin and hydrocortisone cream, which I applied for two weeks and I am now I think fully recovered. Dr Gohil has promised to ring me tomorrow, 2 June.
My views on this painful and somewhat frightening experience are that: (1) I have no great trust in the Dermatology Treatment Centre; (2) The triage system did not work in my case, given that it was a situation where a visible inspection was required; and (3) Dr Gohil is, as I knew beforehand, a brilliant and kind doctor.

Dr. Ozzard could not be certain of the nature of the lesion I showed him so referred me promptly to Dermatology. I now have an appointment with them. I could ask for no more!

See main title.

I couldn't get through to the phone line so instead I walked to the surgery and asked to be put on the triage list. About two hours later I received a phone call from the GP going through my symptoms and booked an appointment for the following week to see her and investigate further.
On the day of the appointment I did have to wait almost an hour to be seen but honestly, I am just grateful to have been able to see someone and count myself lucky that I could get an appointment a week after the triage call.
Besides the waiting times which are inevitable and out of the clinicians control, the system of phoning in isn't the most convenient especially for someone who works 9-5. I was lucky that it was my day off and I could physically go to the surgery and talk to the receptionist.

The appointment with the GP, Dr Helen Gasden, was good, she was very professional and attentive and referred me to the appropriate specialist departments.
The reception team were polite and efficient and the waiting rooms had plentiful information and signposting.
I hadn't realised about the online service to send information about a one's symptoms and later be able to receive further contact by a GP until I was in the waiting room and saw the big poster there.
The systmonline method of booking appointments is redundant, as there are almost never any appointments available within the limited 2 week window that's offered. It is useful to see past test results and GP information however the website design and interaction could be improved to be more intuitive.

Dr was very helpful and thorough.

After sending in a request for a repeat prescription the surgery has managed yet again to lose the prepaid envelope

I was directed to sit in a waiting area and within minutes was seen. Procedure was fully explained and all questions answered.

Very good, I was given an appointment the same morning I phoned, I was diagnosed with chest infection and given antibiotics, also while I was at the surgery was given tetanus booster and measles’s injections. Very impressed.

I have recently been experiencing some issues with the pharmacy and the practice manager of Cosham Park House was ever so lovely and took the time to listen and explain things to me and I have now changed pharmacies hoping that this will work so I really appreciate the support from the staff who know me and know about my medical condition and learning difficulties its really appreciated, many thanks from Holly

On this occasion I was dealt with very quickly on the phone and was passed to the duty triage for call back. Called back really quickly and was concerned so offered an appointment that morning. Surgery busy but got seen and treated without any problems by an understanding paramedic practitioner. Very kind and helpful.
Feedback for one week previous for another condition again was faltering with very quickly and professionally by triage and doctor on the day.
On these two everything was how it should be.

My last appointment was for a blood test which was dealt with promptly and efficiently. It took a week to ten days to get an appointment for that blood test which seems overly long but I guess that is the reality these days.

I was dealt with by the Receptionist confidently and professionally as I was by the Doctor as well. I did not have an appointment as a text told me I could drop in at any opening time and be seen and this was exactly how it worked.

I am always happy with the outcome of my treatments at the practice, thanks for all the staff who are really friendly and helpful.

Wanted a telephone appointment with the doctor to get results of recent test.
Couldn't get a telephone appointment so made a appointment to see doctor.
Was in there 5 mins. Waste of doctors time and my time when could of been discussed over the phone.
This was after being told 3 different things by 3 different receptionist. Does anyone know what the others do?

I have transferred my file from the doctors rooms in Cobham to Portsmouth. I needed an appointment to discuss my health. There was very little waiting time and my appointment with Dr Babatolu was friendly and efficient.

My husband and I recently used the drop in facility for a top up jab and were pleasantly surprised to be seen within 15 minutes. I would recommend this surgery any day as the service we have received in the last 30 years has been grade 1.