Portsdown Group Practices

Staff were so helpful

This is a review for Cosham Park House Surgery

I had blood test done and staff were so helpful, sometimes its hard to get an appointment, but the staff are so helpful when you do see them

— Trevor J

Verified review (1392759) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Perfect, great doctor

This is a review for Crookhorn Surgery

Consultation with Dr Whittamore.
Perfect, great doctor, couldn't have been better, thank you.

— Helen H

Verified review (1392457) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Cosham Park House Surgery

Was 3 minutes late due to a late taxi. Went to check in using the digital display and it wouldn't let me, I then waited in line for over ten minutes to speak to someone at the desk and I was told that the doctor has marked me as did not attend. The receptionist said she would send the doctor a message to see if she could still see me. After 5 minutes passed I was informed that the doctor said no. The receptionist then publicly asked me what my problem was to which I told her but was rather embarrassed. She rather smugly advised that I call NHS 111 because they were closing for the afternoon therefore couldn't do anything for me. NHS 111 wanted me to go to my doctor's, and guess what, they were closed. The system is flawed. I've never experienced such a mess of a surgery in all of my life. Why are we being sent to nurses for problems that need GP level qualified staff to handle. Sort it out!

— Martin L Martin L works at Martin Law Photography as Photographer

Verified review (1392327) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback. With any late arrival the final decision on whether the patient can be seen is with the clinician and this will be assessed on an individual basis. Our reception staff do need to ask questions to establish where to signpost a patient. You can request to speak in private if you prefer as separate rooms are available, however we are sorry that this was not also offered to you. We cannot offer an appointment if the surgery is closed,therefore the other option that you have is your local walk-in clinic or accident emergency dependent on your requirements. We will share your experience with our team and take learning from it.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional and thorough

This is a review for Kingston Crescent Surgery

The doctor was very professional and thorough. I appreciate that he ordered the tests I needed.

— Susie C Susie C works at LSI Portsmouth as Teacher

Verified review (1392106) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good experience

This is a review for Cosham Park House Surgery

Pop in to pick up a referral - was offered a catch up MMR and tetanus.
Only waited 5 mins and was called in.
Relaxed appointment - cheerful lady doctor- friendly and chatty!
Good experience.

— Sally M

Verified review (1392102) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Kingston Crescent Surgery

I seem to get more help with nurse practitioners then any Dr lately.

— Melinda S

Verified review (1392092) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We understand that our patients want to be seen by a doctor often the need does not necessitate this and a Nurse Practitioner appointment is arranged. We would like to assure you that a duty doctor is always available to assist with a consultation where required. Decisions must be made to ensure that the relevant patients are seen by the relevant clinician.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

So glad I chose this surgery

This is a review for Kingston Crescent Surgery

Staff are always very helpful, friendly and understanding, this surgery stands out as one of the best, so glad I chose this surgery recently.

— Tracy K Tracy K works at N/A as N/A

Verified review (1392040) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Cosham Park House Surgery

Made an appointment over the phone for a Health Check for 3rd June 1:30pm. Arrived on this day and time to be told there was no appointment for me. Arranged another appointment for 10th June 11:05am to be informed that it was a fasting blood test. I wasn't told this when I booked the appointment, so I had to come back the following week 17th June 9:55am. Needless to say I was not happy with the lack of communication. Until now, I have been very satisfied with the surgery but very disappointed with this resent event.

— Sandra C

Verified review (1392013) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry for our administration error and that you were not advised you would need to fast prior to your blood test. We will share this with our team and take learning from your experience.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Arrived on time booked in on the auto book in terminal was told how long the wait was so no worries there, sat and was seen in the allotted time slot and was well treated so no complaint there.

— Anonymous

Verified review (1391990) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Irregular itching spots

This is a review for Kingston Crescent Surgery

I booked to see a GP who I had never met a Dr Rumi Chhapia. I told him quickly that I believed one spot to be a BCC. He had a good look all round to check for more saying he would refer me to Dermatology at St Mary's as he thought the main one was a BCC. Before I arrived home appointments had phoned, so I phoned them back.

I was seen by Dermatology and booked in for day surgery. Being a quick healer my stitches were removed one week later by Lesley at Kingston Surgery. I had three wounds which are now healing nicely. Early days no results yet, but hopefully all removed and just BCC's.

— Yvonne F

Verified review (1391968) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

I know it's a pain to be in a telephone queue, but when you get through I haven't had a problem seeing/speaking to a Dr. Thank you.

— Denise P

Verified review (1391860) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Excellent advice

This is a review for Cosham Park House Surgery

Very professional and gave excellent advice with good communication and listening skills.

— Anonymous

Verified review (1391862) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Cosham Park House Surgery

I was made to feel like I was wasting the Dr's time having been referred back to my GP by Talking Change. The biggest issue at this practice is you can never see the same Dr and there is no continuity of care.

— Anonymous

Verified review (1391855) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your comments. We do, of course, recognise the clinical benefits of providing continuity of care to our patients and, wherever possible, we do provide this. However, due to the well-publicised increasing demand on Primary Care, this is regrettably not always possible. All of cour clinicians have access to full patientt clinical records which ensures that they can make properly informed decisions regarding a patient's care.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Doctors are excellent

This is a review for Crookhorn Surgery

Staff are excellent always ready to help and advise. Doctors are excellent especially with my husband with all his health issues.

— Robert K

Verified review (1391854) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next Of Kin

Pain free blood test

This is a review for Kingston Crescent Surgery

The lady on reception was lovely. Really helpful with showing me how to check in myself. I was then seen by Pam for a blood test. I don’t think I’ve ever had such a pain free blood test.

— Anonymous

Verified review (1391852) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Crookhorn Surgery

Love having appointments with Pam as she always puts me at ease, I always choose Pam for my 8 weekly B12 injections and blood tests. She makes me feel calm but also makes me laugh, her appointment's are almost always on time.

— Rachel T

Verified review (1391851) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Courteous and friendly

This is a review for Somerstown Surgery

I have found the doctors and receptionists have always been courteous and friendly. ..however the only bad thing I would say is the waiting time has doubled..

— Cherag A

Verified review (1391846) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback which will be shared with our team. We are constantly monitoring, our staff levels and matching resources to anticipated demand thereby reducing the queues at reception. All our surgeries have self-check-in screens which are proven to reduce queues and we encourage all our patients to use this if possible.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Somerstown Surgery to friends/family if they needed similar care or treatment?

Thank you

This is a review for Cosham Park House Surgery

The doctors, nurses and staff are always helpful and polite and always help when they can. I’m always seen the same day when I feel I need to be despite being a very busy surgery. Thank you all, but especially Dr Ozzard, Dr Kydd, Angela and Nikki, very kind people who I trust implicitly.

— Simon D

Verified review (1391850) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen quickly

This is a review for Paulsgrove Surgery

Was seen quickly and doctor was good.

— Sonia S

Verified review (1391844) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Paulsgrove Surgery to friends/family if they needed similar care or treatment?

Quick, efficient

This is a review for Crookhorn Surgery

Small wait time and once I was seen my issue was dealt with as quickly and efficiently as possible in a friendly manner.

— Kirsty M

Verified review (1391845) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient